Responsibilities

We are looking for an exceptional Senior Technical Instructor to join the Education and Training team working closely with cross business functions to create, execute and operationalize instructor-led training focusing on product training, both virtually and in-person for customers, partners and  internal teams.  This role requires a deep understanding of integration and AI technologies, excellent communication skills, and a passion for teaching and empowering others. The ideal candidate will have hands-on experience with iPaaS and Agentic solutions and a proven track record of successful training and certification delivery. In this role, you will also be responsible to:

• Education Program Development and Strategy: 

  • Design and develop comprehensive training materials, including presentations, hands-on labs, and documentation, tailored to various skill levels (beginner to advanced).

  • Create engaging and interactive training modules on our Workato Academy that covers all aspects of our WorkatoONE platform, including setup, configuration, integration, and troubleshooting.

  • Collaborate with instructional designers and subject matter experts to ensure ongoing alignment to the programs.

• Training Delivery:

  • Conduct in-person and virtual training sessions for customers, partners, and internal teams.

  • Provide hands-on demonstrations and practical exercises to ensure participants gain a thorough understanding of the WorkatoONE platform.

  • Adapt training delivery methods to suit different learning styles and technical backgrounds.

• Certification Program Management:

  • Develop and maintain a certification program for our WorkatoONE platform, including creating certification exams and assessments.

  • Administer certification exams and evaluate participants' performance to ensure they meet the required standards.

  • Continuously update certification content to reflect new features and updates to the WorkatoONE platform.

• Technical Support and Guidance:

  • Provide technical support and guidance to training participants during and after training sessions.

  • Assist clients and partners in troubleshooting and resolving integration and AI issues related to the WorkatoONE platform.

• Continuous Improvement:

  • Maintain and update training materials in response to product updates, or changes in curriculum to stay in alignment with adjacent training in different formats.

  • Gather feedback from training participants and stakeholders to continuously improve training content and delivery methods.

  • Stay up-to-date with the latest trends and advancements in iPaaS and integration technologies to ensure training materials remain current and relevant.

Requirements

Qualifications / Experience / Technical Skills

• 5-7+ years of experience in any of the following at a SaaS/iPaaS company: 

• Technical Instruction

• Solutions engineering or consulting (pre or post sales)

• Customer-facing professional services

• Strong understanding of integration concepts, APIs, web services, and data transformation.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience in delivering technical training and certification programs, preferably in the field of cloud integration or iPaaS.

• Familiarity with agentic AI concepts, including LLM orchestration, AI agents, tool use, and prompt engineering fundamentals

• Excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear and concise manner.

• Strong problem-solving skills and the ability to troubleshoot technical issues.

• Ability to work independently and as part of a team, with a proactive and self-motivated approach.

• Relevant certifications in iPaaS or related technologies are a plus.

• Flexibility to travel up to 30% across India (primarily), as well as Singapore and Australia.

Soft Skills / Personal Characteristics

• Authentic charisma and infectious enthusiasm for Workato’s product.

• Confidence in answering live customer questions.

• Consistently delivers high-quality live presentations, education delivery, audience management.

• Addressing learners of widely differing technical aptitudes and comfort levels.

• This role will offer classes in English. Native or significant mastery in English is required.

(REQ ID: 2772)