Stronger security with TLS 1.1 update

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Workato is upgrading to TLS 1.1 or higher in order to align with industry best practices for security and data integrity. Workato will no longer provide support for products and services that rely on the Transport Layer Security (TLS) 1.0 encryption protocol as of August 21, 2018.

What does this mean for you?

Starting on August 21, 2018, your applications, services, and browsers using the TLS 1.0 encryption protocol will be blocked from accessing Workato services.

What do you need to do?

  • Ensure you are using a compliant version of applications and browsers before August 21, 2018, in order to avoid issues using Workato services.
  • Using non-compliant versions of applications and browsers after August 21, 2018, will result in loss of access to Workato services.  

What is TLS?

  • TLS stands for “Transport Layer Security” and is a widely deployed security protocol that is used to securely exchange data over a network. TLS ensures that a connection to a remote endpoint is the intended endpoint through encryption and endpoint identity verification. The versions of TLS, to date, are TLS 1.0, 1.1 and 1.2.
  • Workato Web and API connections,, use TLS as a key component of their security.

Why is TLS 1.0 being disabled?

  • Workato is upgrading to TLS 1.1 or higher in order to align with industry best practices for security and data integrity. Workato is focused on continually helping our customers improve their security by using the latest security protocols.  
  • For more information on the global effort to remove support for TLS 1.0, please reference this article from the PCI Security Standards Council.

What happens after TLS 1.0 is disabled?

  • Any users using non-compliant versions of applications, services, and browsers after TLS 1.0 is disabled will experience issues accessing Workato services..  
  • Users on a non-compliant Workato application, services, and browsers will need to manually resolve any issues.
  • Users are required to upgrade their browser to a version that supports TLS 1.1 or higher. Most modern browsers support TLS 1.1 and 1.2. To determine whether your browser supports TLS 1.1 or higher, go here.
  • Anyone using 3rd-party applications that do not support TLS 1.1 or higher must upgrade those applications.
  • Developers of such 3rd-party applications also must upgrade their applications to support TLS 1.1 or higher.

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