Introducing IT Support Genie
IT Support Genie is an AI-powered conversational assistant that deflects routine IT requests, automates actions across connected systems, and gets employees back to work faster — without opening a ticket.
- Knowledge Retrieval & Query Deflection — Answer IT questions instantly by surfacing relevant guidance from your organization’s Knowledge Base, deflecting routine queries before they become tickets.
- Ticket Management — Create, view, update, and comment on helpdesk tickets conversationally, with proactive notifications for ticket assignments.
- Access Provisioning & Deprovisioning — Request and grant application access with configurable manager, second approver, and admin approval workflows.
- Password Management & Account Unlock — Reset passwords and unlock accounts securely with full audit logging for compliance.
- Groups & Distribution List Management — Create, add, or remove users from groups and distribution lists through natural language.
Supports Jira Service Desk, Confluence, Okta, Entra ID, and Google Workspace.
Learn more about IT Support Genie.