Dealing with a high volume of customer inquiries and feedback can lead to delays, longer response times, and a poor customer experience. Managing diverse topics, limited resources, agent training, multiple languages, and maintaining consistency can be operationally challenging.
You can use generative AI models to analyze conversations for context, intent, and sentiment. Find out how to use Workato to get relevant data from CRM, support, ERP, and other apps to create contextually appropriate responses and handle customer inquiries and scenarios more effectively at scale.
Discover how the combination of Generative AI and Automation/Integration can instantly generate relevant customer responses, combining human oversight for accuracy. Join our AI² Workjam to rethink your support process with AI and automation