Product Hour

Transform Your Service Desk With Slack Automations

Published: Jan 2021

Why should you watch?

Your employees are your organization’s most valuable ingredient. Handling internal employee-facing issues is just as important as solving customer-facing ones.

However, as your business scales, and your teams grow, it can become difficult for your IT team to give employees the assistance they need, right when they need it. Employees are left waiting with little to no visibility into the status of their request.

So how can you power up your IT service desk to do more for your teams?

Join us in conversation with Will Balson, Business Systems Engineer at Box, to learn how unexpected automations in Slack can help you transform your service desk, streamline requests, and deliver improved employee experiences.

What will you learn?

  • Provide a frictionless experience for employees
  • Reduce wait times by streamlining requests
  • Eliminate the need for context switching
  • Set up a feedback loop for continuous improvement
  • Celebrate successful interactions with real-time notifications
Watch recording

Hosted By

Will Balson
Business Systems Engineer, Box
Raina Ahuja
Sr. Product Marketing Manager, Workato