From the launch of Workato GO—our platform that combines enterprise search and Deep Action™—to Copilots and AgentX Apps, there’s something for every builder. Work smarter, automate faster, and scale securely with the following recent launches.
Workato GO
Introducing the First Enterprise Search with Deep Action™
Workato GO brings search, AI, and Deep Action™ into a single, unified experience. Employees can quickly discover enterprise data across documents, workflows, and applications from systems like Salesforce, Jira, Confluence, Slack, Google Drive. Employees receive guidance when and where it’s needed, and with Deep Action™, employees can automate and execute multi-step tasks directly within the search interface.
Agent Analytics.
Key Features
- Enterprise Search: Real-time, permission-aware search across documents, workflows, business applications — all in one place.
- Enterprise Chat: A secure chat experience that combines your enterprises data and web data, governed for compliance and accuracy.
- Agentic Action: A single pane of glass to interact with AI agents.
- Org Chart: Access live organizational structures and up-to-date user profiles.
- Personal Productivity Tools: Integration with mail and calendar to streamline daily tasks and scheduling.
Check out the webpage or watch the demo to learn more about Workato GO.
AgentX Apps
AgentX Support: Deliver Exceptional Customer Experiences at Scale
AgentX Support combines AI-powered search, automated task flows, and intelligent collaboration to deflect tickets and improve response times. AgentX support includes an AI chat agent for customers, Copilot for support team members, and analytics. Key features include:
- AI chat agent: Consistent conversational experiences with AI agents that have reasoning and action-taking capabilities.
- Copilot equips support teams with complete customer context and suggestions for faster resolutions.
- Agent analytics: Monitor interactions with AI Agents for session volume, self-service rates, and engagement time.
- Search analytics: Track trends across search queries, result clicks, typehead interactions, and engagement. Spot knowledge gaps to improve self-service content.
- Adaptability: AgentX Support is designed to adapt and learn new skills while maintaining safety and compliance through configurable guardrails.
The result: Improved customer satisfaction scores and lower support costs.
Agent Analytics.
Agentic
Agent Studio: Build, Deploy, and Govern Agents
Workato ONE
Agent Studio provides a unified experience to build, deploy, and govern Genies (our name for AI agents) safely and securely across the enterprise. Connect to everything, take action across 1000s of apps, and orchestrate workflows—dynamically!
Agent Studio lets you quickly deploy Genies across your business using a low-code builder. Unlike single-purpose tools, Genies act across multiple functions and use Workato’s integrations for deep enterprise context. These Genies can also collaborate to achieve complex, multi-step actions.
At Workato, security is non-negotiable. Define and control your agents’ actions with Enterprise Skills for predictable, secure, and customizable outcomes. Additionally, Agent Studio features multi-layered governance, enabling administrators to set permissions and maintain compliance with complete auditability.
AI in Workato
AI Orchestration Capabilities for Embedded Users
Embedded
Embedded users can accelerate development, streamline documentation, and optimize integrations directly within their workflows with Copilots, AI by Workato, and Intelligent Document Processing (IDP). These AI capabilities not only enhance the recipe-building experience but also enable smarter, more adaptive automations at every stage of the integration lifecycle.
- IDP by Workato: Unlock faster, more accurate document processing and drive efficiency
- across your organization.
- AI by Workato: A powerful utility connector, built in partnership with OpenAI, that brings enterprise-grade AI directly into your automations.
- Formula Copilot: Build complex formulas and data transformations with step-by-step AI guidance.
- Mapper Copilot: Effortlessly map and transform data with AI-driven suggestions.
- Connector Copilot: Accelerate custom connector development with AI-powered code generation and troubleshooting.
- Documentation Copilot: Auto-generate clear, consistent documentation for every recipe.
- Recipe Copilot: Instantly generate, refine, and update automations from natural language prompts. (Only compatible with platform connectors.)
Recipe Copilot Example.
Data Orchestration
Orchestration at Scale with Data Pipelines
Private Beta
Data Pipelines—a recipe type for scalable, efficient data replication—is now available. Data orchestration across SaaS apps, databases, and data warehouses is essential for real-time decision-making, advanced analytics, and AI initiatives. Data replication—extracting and syncing data from business-critical systems into centralized destinations like Snowflake or Databricks—is at the heart of this process.
With Data Pipelines, organizations can ingest data from a source to a destination across multiple objects, all within a single pipeline. This includes full and incremental sync support, parallel execution, audit logging, and automatic schema evolution handling.
Pipeline Example: High volume data load with schema replication
Data Pipelines allow builders to:
- Configure once, replicate many: Choose multiple objects from the source and map them to a destination in one pipeline.
- Run scheduled syncs: Perform initial historical loads and incremental syncs on a defined schedule.
- Parallel execution: Extract and load all selected objects at the same time.
- Schema evolution handling: Automatically detect and sync schema changes.
- Rich observability: Monitor detailed sync logs and object-level performance, with automatic error handling and recovery.
Pipeline Monitoring and Troubleshooting with the Orchestration Dashboard
Private Beta
The Orchestration Dashboard allows organizations to better track orchestration activity across Data Pipelines. The dashboard monitors pipeline run status, duration, and volume across orchestration workflows in your workspace, enabling efficient troubleshooting of data ingestion pipelines.
💡Try it out! Compare runs across different timelines with the Run Activity Timeline view. Or try clicking into a sync activity in the timeline to open the Object Runs tab to investigate or troubleshoot.
Connectivity
Connectivity Updates: New Connectors and Enhancements
Connectivity updates include integrations that enhance automation across IT operations, user support, and decision-making. New connectors like Log Insight, Zoho Desk, AWS Product Advertising, and the Positional File Tool bring new automation opportunities.
Check out the community connector and platform connector blogs in the Product Hub.
Stay tuned for July
We hope you found this month’s updates exciting, and continue to discover new ways to Workato!
To read about these updates as they are released, check out our Changelog.