Workato has released a series of platform updates focused on greater control, orchestration, and agentic execution.
Workato Genies: Purpose-Built Agents for Every Enterprise Function
At World of Workato (WoW) 2025, we announced new Workato Genies, pre-built AI agents designed for key functions across the enterprise, and Agent Studio, where you can build your own custom Genies. Unlike traditional AI agents, these Genies are purpose-built and production-ready, equipped with the unique skills, actions, and enterprise context to handle complex, multi-step processes.
Because they’re built on the Workato ONE platform, these Genies can be deployed securely in days, not months. They connect with thousands of applications, knowledge bases, and data sources, delivering the power of automation directly to employees through Slack, Microsoft Teams and Workato GO.
Genies by Department: Powering Your Teams
Available Now
Genies are packaged by functional areas like Sales, IT, Security, Customer Experience, and HR, each with a specific mission.
- Sales Genies accelerate deal cycles and boost productivity to drive larger, faster deals. For example, CPQ Genie slashes quote-creation time from hours to minutes, while Rep Genie automates administrative tasks so your sales team can focus on closing deals.
- IT Genies reduce costs and accelerate issue resolution. IT Support Genie autonomously resolves user requests, and License Genie helps identify software license savings opportunities.
- HR & Recruiting Genies optimize recruiting and onboarding to save time and improve employee productivity. Recruiting Genie handles interview scheduling and prepares interviewers, while NewHire Genie creates tailored onboarding plans for new employees.
To learn more about all the new Genies and how they can transform your business, check out this blog post.
Your Command Center for Genies
Coming Soon
Workato also unveiled the Action Board, a new command center for all your Workato Genies. Coming soon to Workato GO, the Action Board gives employees a unified place to track Genie performance, view key activities and metrics, and act on open items related to those Genies.
Agent Studio: Build and Customize Your Own Genies
Available Now
Agent Studio is a low-code, no-code toolkit to build and deploy your own powerful custom Genies. You can give them the enterprise context they need with knowledge bases created from your data sources. This release introduces a new way to build agents: simply define a job description to act as a prompt for their actions and easily set triggers to embed them in your business processes. This experience, which mirrors the recipe builder, ensures consistency and control. You can also share standardized Enterprise Skills across your organization or use pre-built ones from the Workato Community.
A Unified Knowledge Base for Smarter, Faster Agents
Available Now
Agent Knowledge Base is a centralized, continuously evolving memory layer that provides the context agents need to reason, adapt, and speak the language of your business. It unifies all your business data into a single, context-rich fabric. Using semantic search, RAG, and federated queries, agents can access your distributed data as a single source of truth, delivering faster, more accurate, and more relevant outcomes.
Coordinate and Govern Any Agent at Scale
With the rise of AI agents, enterprises are facing a new challenge: managing and securing a growing number of agents from different sources. Workato is solving this with a powerful suite of new features that allows you to manage and coordinate any agent, whether it’s a Workato Genie, a custom-built agent, or one from a third party. These updates provide the central control and security you need to ensure all your AI agents operate in alignment with your business goals.
Agent Orchestrator: Enable Agent Collaboration from a Central Control Plane
Private Beta
Agent Orchestrator is a visual control plane for deploying, managing, and coordinating AI agents across your enterprise. It ensures agents from any source work together under shared governance and security.
Securely Share Orchestrations with Workato MCP
Available Now
Your Workato orchestrations can now be published as secure, callable APIs or services with Workato MCP. This allows them to be easily discovered and executed by other agents, systems, or LLMs, all while maintaining full governance and control.
A Stronger Core for the Agentic Enterprise
To truly build an agentic enterprise, a strong foundation is essential. That’s why we’re strengthening the core of our platform with new features designed to help you build, manage, and scale automations more efficiently. From intelligent decisioning and turning unstructured data into insights, to enhancing data management, these updates provide the intelligence and flexibility needed to transform your ideas into production-ready solutions.
Accelerate Building with Workato AIRO™ & Agent Acumen
Private Beta
Workato AIRO™ turns your ideas into enterprise-ready solutions by drawing on deep knowledge of your entire workspace. It works with Agent Acumen, which organizes and interprets your Workato data to provide contextual insights and trend analysis, helping you continuously optimize your operations.
Workato EDI powered by Orderful: A Modern Approach to B2B Integration
Available Now
EDI is still a critical part of business, but outdated tools lead to slow setup, brittle mapping, and a lack of visibility. Workato EDI powered by Orderful solves this with a modern, unified approach to B2B integration. It combines real-time connectivity with powerful automation to eliminate complexities, enabling businesses to onboard faster, streamline mapping, and gain end-to-end visibility. For companies with just a few partners, EDI tools by Workato work great. But for those with more partners, Workato EDI powered by Orderful is the perfect solution.
Decision Models: Add Intelligent Decisioning to Your Workflows
Private Beta
Decision Models bring decisioning into the heart of Workato orchestrations. It supports both human-in-the-loop and AI-in-the-loop decisioning, allowing workflows to adapt in real time based on context or user input. Manage sophisticated business rules without embedding them directly in recipes, reducing complexity, improving maintainability, and ensuring every decision is fast, accurate, and fully governed.
Turn Unstructured Content into Actionable Data with Workato IDP
Available Now
IDP by Workato translates unstructured content like PDFs and emails into structured data. This release delivers improved accuracy, completeness, and confidence scoring, making it easier to use information trapped in documents.
Unify and Manage Your Data with Data Orchestration
Available Now
Expand your data management with new sources and destinations, including Salesforce, Snowflake, and Databricks. New features include Data Pipelines, Orchestration Dashboard, data masking for sensitive fields, and recipe triggers for automated data flows.
Low-Code Workflow App Templates for Faster Development
Available Now
Get a head start on building apps with new, out-of-the-box templates. Templates showcase best practices and make building apps faster and easier than ever. The initial set of templates includes: Request forms, Application Access, Employee Information, Expense Reimbursement, and New Hire Onboarding.
Data Tables: Store and Manage More Data for Your Workflows
Available Now
With new enhancements, Data Tables are a powerful successor to Lookup Tables. They support storing and managing 10x the data and advanced search and filtering, all without the complexity of an external database. Purpose-built for automation, they offer zero infrastructure management and native recipe integration for seamless operations.
Connectivity Updates: New Connectors and Enhancements
As always, check out the community connector and platform connector blogs in the Product Hub.
Stay Tuned for September
We hope you found this month’s updates exciting, and continue to discover new ways to Workato! To read about these updates as they are released, check out our Changelog.