AgentX Support

AgentX Support combines AI-powered search, automated task flows, and intelligent collaboration to deflect tickets and improve response times. AgentX support includes an AI chat agent for customers, Support Copilot for support team members, and analytics. Key features include:

AI chat agent: Consistent conversational experiences with AI agents that have reasoning and action-taking capabilities.
Support Copilot: Equip support teams with complete customer context and suggestions for faster resolutions.
Agent analytics: Monitor interactions with AI Agents for session volume, self-service rates, and engagement time.
Search analytics: Track trends across search queries, result clicks, typehead interactions, and engagement. Spot knowledge gaps to improve self-service content.
Adaptability: AgentX Support is designed to adapt and learn new skills while maintaining safety and compliance through configurable guardrails.