Cloudshare and SysAid integration | Workato

強力なワークフローを迅速に構築

Triggers

When this happens…

Cloudshare

Class Ended Real-time
Triggered when a class ends in Cloudshare
Environment Archived Real-time
Triggered when an environment is archived in Cloudshare
Environment Created Real-time
Triggered when an environment is created in Cloudshare
Environment Deleted Real-time
Triggered when an environment is deleted in Cloudshare
Environment Extended Real-time
Triggered when an environment is extended in Cloudshare
Environment Resumed Real-time
Triggered when an environment is resumed in Cloudshare
Environment Suspended Real-time
Triggered when an environment is suspended in Cloudshare
Sales Experience Created Real-time
Triggered when a sales experience is created in Cloudshare
Sales Experience Ended Real-time
Triggered when a sales experience ends in Cloudshare
Sales Participant Enrolled Real-time
Triggered when a participant is enrolled in a sales experience in Cloudshare
Sales Participant Invited Real-time
Triggered when a participant is invited to a sales experience in Cloudshare
Sales Participant Joined Real-time
Triggered when a participant joins a sales experience in Cloudshare
Sales Participant Request Assistance Real-time
Triggered when a sales participant requests assistance in Cloudshare
Sales Participant Request Assistance Resolved Real-time
Triggered when a sales participant assistance request is resolved in Cloudshare
Student Joined Real-time
Triggered when a student joins in Cloudshare
Student Request Assistance Real-time
Triggered when a student requests assistance in Cloudshare
Student Request Assistance Resolved Real-time
Triggered when a student assistance request is resolved in Cloudshare
Training Experience Created Real-time
Triggered when a training experience is created in Cloudshare
Training Experience Ended Real-time
Triggered when a training experience ends in Cloudshare
Training Student Enrolled Real-time
Triggered when a student is enrolled in a training experience in Cloudshare
Training Student Invited Real-time
Triggered when a student is invited to a training experience in Cloudshare
Training Student Joined Real-time
Triggered when a student joins a training experience in Cloudshare
Training Student Request Assistance Real-time
Triggered when a training student requests assistance in Cloudshare
Training Student Request Assistance Resolved Real-time
Triggered when a training student assistance request is resolved in Cloudshare
Viewer Customization Saved Real-time
Triggered when a viewer customization is saved in Cloudshare

Any other trigger you can think up

SysAid

Service Record Created - Advanced Real-time
Fires when a new service record is created in SysAid containing a raw JSON of data.
Service Record Created - Standard Real-time
Fires when a new service record is created in SysAid containing a standard list of properties.
Service Record Updated - Advanced Real-time
Fires when a service record is updated in SysAid containing a raw JSON of data.
Service Record Updated - Standard Real-time
Fires when a service record is updated in SysAid containing a standard list of properties.

Any other trigger you can think up

Actions

Do this…

Cloudshare

Class analytics get guided journey aggregated progress
Class analytics get guided journey aggregated progress in Cloudshare
Class analytics get guided journey student progress
Class analytics get guided journey student progress in Cloudshare
Class analytics get sales participation over time
Class analytics get sales participation over time in Cloudshare
Class students delete
Class students delete in Cloudshare
Class students get
Class students get in Cloudshare
Class students get all
Class students get all in Cloudshare
Class students post
Class students post in Cloudshare
Class students put
Class students put in Cloudshare
Class students resume environment for student
Class students resume environment for student in Cloudshare
Class countries
Class countries in Cloudshare
Class create sponsored link
Class create sponsored link in Cloudshare
Class custom fields
Class custom fields in Cloudshare
Class delete
Class delete in Cloudshare
Class delete all environments
Class delete all environments in Cloudshare
Class disable sponsored link
Class disable sponsored link in Cloudshare
Class get
Class get in Cloudshare
Class get all
Class get all in Cloudshare
Class get detailed
Class get detailed in Cloudshare
Class instructors
Class instructors in Cloudshare
Class post
Class post in Cloudshare
Class put
Class put in Cloudshare
Class send invitations
Class send invitations in Cloudshare
Class suspend all environments
Class suspend all environments in Cloudshare
Cloud folders get all
Cloud folders get all in Cloudshare
Cloud folders mount
Cloud folders mount in Cloudshare
Cloud folders regenerate cloudfolders password
Cloud folders regenerate cloudfolders password in Cloudshare
Cloud folders unmount
Cloud folders unmount in Cloudshare
Envs delete
Envs delete in Cloudshare
Envs extend
Envs extend in Cloudshare
Envs get
Envs get in Cloudshare
Envs get all
Envs get all in Cloudshare
Envs get env resources
Envs get env resources in Cloudshare
Envs get extended
Envs get extended in Cloudshare
Envs get extended by machine vanity
Envs get extended by machine vanity in Cloudshare
Envs get extended by token
Envs get extended by token in Cloudshare
Envs get multiple envs resources
Envs get multiple envs resources in Cloudshare
Envs patch
Envs patch in Cloudshare
Envs post
Envs post in Cloudshare
Envs postpone inactivity
Envs postpone inactivity in Cloudshare
Envs put
Envs put in Cloudshare
Envs resume
Envs resume in Cloudshare
Envs revert
Envs revert in Cloudshare
Envs suspend
Envs suspend in Cloudshare
External clouds vm get vms by environment ID
External clouds vm get vms by environment ID in Cloudshare
External clouds get ervin ids by snapshot ID
External clouds get ervin ids by snapshot ID in Cloudshare
External clouds get ervins
External clouds get ervins in Cloudshare
Guided journey experience get
Guided journey experience get in Cloudshare
Guided journey participant get
Guided journey participant get in Cloudshare
Instructors delete
Instructors delete in Cloudshare
Instructors get class instructors
Instructors get class instructors in Cloudshare
Instructors patch
Instructors patch in Cloudshare
Instructors post
Instructors post in Cloudshare
Invitations invite project member
Invitations invite project member in Cloudshare
Invitations invite to POC
Invitations invite to POC in Cloudshare
Ping get
Ping get in Cloudshare
Ping post
Ping post in Cloudshare
Project blueprints get
Project blueprints get in Cloudshare
Project blueprints get by blueprint ID
Project blueprints get by blueprint ID in Cloudshare
Project policies get all
Project policies get all in Cloudshare
Projects delete
Projects delete in Cloudshare
Projects get
Projects get in Cloudshare
Projects get all
Projects get all in Cloudshare
Projects patch
Projects patch in Cloudshare
Regions get
Regions get in Cloudshare
Sales participants email template get
Sales participants email template get in Cloudshare
Sales participants email template post
Sales participants email template post in Cloudshare
Sales participants environment post
Sales participants environment post in Cloudshare
Sales participants get list
Sales participants get list in Cloudshare
Sales participants invite
Sales participants invite in Cloudshare
Sales participants post
Sales participants post in Cloudshare
Sales participants put
Sales participants put in Cloudshare
Sales participants unassigned environment delete
Sales participants unassigned environment delete in Cloudshare
Sales participants unassigned environment get
Sales participants unassigned environment get in Cloudshare
Sales participants unassigned environment post
Sales participants unassigned environment post in Cloudshare
Sales pros email template get
Sales pros email template get in Cloudshare
Sales pros email template post
Sales pros email template post in Cloudshare
Sales pros get list
Sales pros get list in Cloudshare
Sales pros invite
Sales pros invite in Cloudshare
Sales pros post
Sales pros post in Cloudshare
Sales pros put
Sales pros put in Cloudshare
Sales sponsored link post
Sales sponsored link post in Cloudshare
Sales user properties delete
Sales user properties delete in Cloudshare
Sales user properties get
Sales user properties get in Cloudshare
Sales user properties post
Sales user properties post in Cloudshare
Sales user property delete
Sales user property delete in Cloudshare
Sales user property put
Sales user property put in Cloudshare
Sales assign shared env controlling user
Sales assign shared env controlling user in Cloudshare
Sales delete
Sales delete in Cloudshare
Sales get
Sales get in Cloudshare
Sales get list
Sales get list in Cloudshare
Sales post
Sales post in Cloudshare
Sales put
Sales put in Cloudshare
Snapshots get
Snapshots get in Cloudshare
Snapshots get for env
Snapshots get for env in Cloudshare
Snapshots mark default
Snapshots mark default in Cloudshare
Snapshots take snapshot
Snapshots take snapshot in Cloudshare
Templates get all
Templates get all in Cloudshare
Time zones get
Time zones get in Cloudshare
Training instructors email template get
Training instructors email template get in Cloudshare
Training instructors email template post
Training instructors email template post in Cloudshare
Training instructors get list
Training instructors get list in Cloudshare
Training instructors invite
Training instructors invite in Cloudshare
Training instructors post
Training instructors post in Cloudshare
Training instructors put
Training instructors put in Cloudshare
Training sponsored link post
Training sponsored link post in Cloudshare
Training students email template get
Training students email template get in Cloudshare
Training students email template post
Training students email template post in Cloudshare
Training students environment post
Training students environment post in Cloudshare
Training students get list
Training students get list in Cloudshare
Training students invite
Training students invite in Cloudshare
Training students post
Training students post in Cloudshare
Training students put
Training students put in Cloudshare
Training students unassigned environment delete
Training students unassigned environment delete in Cloudshare
Training students unassigned environment get
Training students unassigned environment get in Cloudshare
Training students unassigned environment post
Training students unassigned environment post in Cloudshare
Training user properties delete
Training user properties delete in Cloudshare
Training user properties get
Training user properties get in Cloudshare
Training user properties post
Training user properties post in Cloudshare
Training user property delete
Training user property delete in Cloudshare
Training user property put
Training user property put in Cloudshare
Trainings assign shared env controlling user
Assign a participant as the shared environment controlling user
Trainings delete
Trainings delete in Cloudshare
Trainings get
Trainings get in Cloudshare
Trainings get list
Trainings get list in Cloudshare
Trainings post
Trainings post in Cloudshare
Trainings put
Trainings put in Cloudshare
Users get login URL
Users get login URL in Cloudshare
Users get replacing users options
Users get replacing users options in Cloudshare
Users remove user role
Users remove user role in Cloudshare
Vms check execution status
Vms check execution status in Cloudshare
Vms delete
Vms delete in Cloudshare
Vms edit vm hardware
Vms edit vm hardware in Cloudshare
Vms execute path
Vms execute path in Cloudshare
Vms get remote access file
Vms get remote access file in Cloudshare
Vms reboot
Vms reboot in Cloudshare
Vms revert
Vms revert in Cloudshare
Webhooks delete
Webhooks delete in Cloudshare
Webhooks get
Webhooks get in Cloudshare
Webhooks get 2
Webhooks get 2 in Cloudshare
Webhooks patch
Webhooks patch in Cloudshare
Webhooks post
Webhooks post in Cloudshare
Get Customization IDs by Project
Get Customization IDs by Project in Cloudshare
Get Full Viewer Customization
Get Full Viewer Customization in Cloudshare
Post Full Viewer Customization
Post Full Viewer Customization in Cloudshare

Any other action you can think up

SysAid

Custom action
Custom action in SysAid (Custom)
Add Agent to Groups
Add a specific Agent to one or more existing user groups in your SysAid account.
Add End User to Groups
Add a specific end user to one or more existing user groups in your SysAid account.
Add Activity to a Service Record
Add a time-tracked activity entry to an existing service record. Activities typically represent work performed, such as troubleshooting, communication, or on-site visits. To learn more about activities.
Add a Note to a Service Record
Add an internal or public note to an existing service record.
Convert Agent to End User
Convert an existing Agent into an End user. This action removes the Agent's elevated permissions and system roles, effectively transitioning them to a standard user profile. Admin group memberships, roles, and access rights associated with the Agent role will be removed as part of this conversion.
Convert End User to Agent
Convert an existing end user into an Agent. This action grants the user agent-level permissions and enables them to be assigned to service records, join support groups, and access agent-only functionality. Group memberships, roles, and access rights associated with the agent role will be removed as part of this conversion.
Create a New Agent
Create a new IT Agent user in your SysAid account. This person will be able to access and manage service records.
Create a New Asset
Create a new asset in your SysAid account
Create a New Attachment
Finalize new attachment creation after the initial call to generate_presigned_url. The is the 3rd call made by the client in the creation flow (1st is generating a presigned URL, 2nd - uploading the object to storage using the presigned URL).
Create a New Configuration Item (CI)
Creates a new Configuration Item (CI)
Create a CI Relation Type
Create a new CI relation type
Create a New Company
Create a new company in your SysAid account.
Create a New End User
Creates a new end user in your SysAid account.
Create a New Group
Creates a new user group in your SysAid account.
Create a CI Relation For a Given CI ID
Creates a CI relation for a given CI ID
Create a Service Record
Create a new service record (ticket) in your SysAid account.
Delete Agent
Permanently delete an Agent from your SysAid account using their unique ID. This action is irreversible. Once deleted, the Agent's data cannot be recovered. Use this endpoint with caution to remove agents who no longer require access to the system.
Delete Asset by ID
Delete an asset from your SysAid account, this action is irreversible
Delete a CI by ID
Delete a CI using it's ID. All links that use this CI will be removed. Once deleted, the data cannot be recovered
Delete a CI Relation Type by ID
Delete the CI relation type. All CI links that use this relation type will be removed. Once deleted, the data cannot be recovered
Delete Company by ID
Delete a company by its ID.
Delete End User
Permanently delete an end user from your SysAid account using their unique ID. This action is irreversible. Once deleted, the end users' data cannot be recovered. Use this endpoint with caution to remove users who no longer require access to the system.
Delete a CI Relation For a Given CI ID
Permanently deletes a CI relation for a given CI using its unique ID
Delete a Service Record
Permanently deletes a service record using its unique ID. This action is irreversible and will remove the record and all associated data from your SysAid account. Deleting a service record may affect reporting, audit trails, or related workflows.
Generates a Presigned URL for an Attachment Upload
The 1st step in the new attachment creation flow - a request to generate a presigned URL. that the client can use to upload an attachment.
Get Agent by ID
Retrieve detailed information about a specific Agent using their unique SysAid ID.
Get List of Agents
Retrieve a paginated list of agents in your account. Each agent record includes personal details, contact information, role-specific attributes, group membership, and company association.
Get Asset by ID
Retrieve an Asset by ID
Get List of Assets
Retrieve a paginated list of assets in your SysAid account.
Get Category Hierarchy
Returns a hierarchical list of categories.
Get Configuration Item (CI) by ID.
Retrieve a Configuration Item (CI) by ID.
Get CI Relation Types
Retrieve a list of CI relation types configured in SysAid
Get CI Relations for a Specific CI by ID
Retrieve all CI relations for a specific CI by its ID
Get List of Configuration Item (CI) Subtypes by CI Type ID.
Retrieve a list of all available Configuration Item (CI) subtypes for the specific CI type.
Get List of Configuration Item (CI) Types.
Retrieve a list of Configuration Item (CI) types.
Get List of Configuration Items (CIs)
Retrieves a list of Configuration Items (CIs) from your SysAid CMDB.
Get List of Companies
Retrieve a list of all companies configured in your SysAid account.
Get Company by ID
Retrieve a company by its ID.
Get End User by ID
Retrieve detailed information about a specific end user using their unique SysAid ID.
Get List of End Users
Retrieve a paginated list of end users in your SysAid account.
Get Group by ID
Retrieve detailed information about a specific group using its unique ID.
Get Group Members
Retrieve a list of all users assigned to a specific group by its unique ID.
Get List of Groups
Retrieve a list of all user groups in your SysAid account.
Get Indexes
Retrieve a list of available field indexes used across SysAid entities (such as service records, users, assets, etc.). Use this endpoint to dynamically discover which fields can be used for building advanced queries or filters in your integration.
Get a Service Record by ID
Retrieve the full details of a specific service record using its unique SysAid ID.
Get Service Record's Action Items
Allows to retrieve service record's action items.
Get Service Record Template by ID
Get a service record template by ID.
Get Service Record Template by Service Record ID
Get a template by the service record ID.
Remove Agent from Groups
Remove a specific Agent from one or more user groups. Removing an agent from all groups may affect their access permissions and assignment behavior.
Remove End User from Groups
Remove a specific End User from one or more user groups.
Resolve a Service Record
Mark a service record as resolved. Use this endpoint to update the status of an open ticket to indicate that the issue has been addressed.
Search Service Records by Specific Parameters
Search for service records based on filters, fields or customized query parameters. You can filter records using fields such as status, category, priority, assigned group or agent, creation date, and more.
Send a Message from a Service Record
Send an email notification directly from a specific service record to an end user or agent.
Update Agent Details
Update the details of an existing Agent identified by their SysAid ID. The new values provided will overwrite existing values.
Update an Asset
Update the details of an existing asset. Existing fields will be overwritten with newly provided information
Update the Configuration Item (CI) by ID
Update the Configuration Item (CI) by ID
Update a CI Relation Type by ID
Updates the CI relation type. Note: Only custom CI relation types can be updated. Standard CI relation types can't be updated
Update a Company
Update the details of an existing company in your SysAid account.
Update End User Details
Update the details of an existing end user identified by their SysAid ID. The new values provided will overwrite existing values.
Update Service Record Details
Update the details of an existing service record using its unique SysAid ID.
Updates An Action Item Status
Allows to update the service record's action item status.

Any other action you can think up

Cloudshare and SysAid との統合と自動化

主要企業が Workato を活用

強力なワークフローを迅速に構築

Triggers

When this happens…

Actions

Do this…

単一のプラットフォーム