Cloudshare and SysAid 통합과 자동화

다양한 솔루션을 매끄럽게 연결하세요. Workato로 워크플로를 자동화하고 효율성을 향상시켜 보세요.

Rating

4.9

Pre-built

150+

integrations

Total

100+

active users

avg

2 min

to connect

Custom Connections

Available

via HTTP connector

시장을 선도하는 기업들이 Workato를 사용합니다

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Build Powerful Workflows, fast

Triggers

When this happens…

Cloudshare
  • Class Ended Real-time
    Triggered when a class ends in Cloudshare
  • Environment Archived Real-time
    Triggered when an environment is archived in Cloudshare
  • Environment Created Real-time
    Triggered when an environment is created in Cloudshare
  • Environment Deleted Real-time
    Triggered when an environment is deleted in Cloudshare
  • Environment Extended Real-time
    Triggered when an environment is extended in Cloudshare
  • Environment Resumed Real-time
    Triggered when an environment is resumed in Cloudshare
  • Environment Suspended Real-time
    Triggered when an environment is suspended in Cloudshare
  • Sales Experience Created Real-time
    Triggered when a sales experience is created in Cloudshare
  • Sales Experience Ended Real-time
    Triggered when a sales experience ends in Cloudshare
  • Sales Participant Enrolled Real-time
    Triggered when a participant is enrolled in a sales experience in Cloudshare
  • Sales Participant Invited Real-time
    Triggered when a participant is invited to a sales experience in Cloudshare
  • Sales Participant Joined Real-time
    Triggered when a participant joins a sales experience in Cloudshare
  • Sales Participant Request Assistance Real-time
    Triggered when a sales participant requests assistance in Cloudshare
  • Sales Participant Request Assistance Resolved Real-time
    Triggered when a sales participant assistance request is resolved in Cloudshare
  • Student Joined Real-time
    Triggered when a student joins in Cloudshare
  • Student Request Assistance Real-time
    Triggered when a student requests assistance in Cloudshare
  • Student Request Assistance Resolved Real-time
    Triggered when a student assistance request is resolved in Cloudshare
  • Training Experience Created Real-time
    Triggered when a training experience is created in Cloudshare
  • Training Experience Ended Real-time
    Triggered when a training experience ends in Cloudshare
  • Training Student Enrolled Real-time
    Triggered when a student is enrolled in a training experience in Cloudshare
  • Training Student Invited Real-time
    Triggered when a student is invited to a training experience in Cloudshare
  • Training Student Joined Real-time
    Triggered when a student joins a training experience in Cloudshare
  • Training Student Request Assistance Real-time
    Triggered when a training student requests assistance in Cloudshare
  • Training Student Request Assistance Resolved Real-time
    Triggered when a training student assistance request is resolved in Cloudshare
  • Viewer Customization Saved Real-time
    Triggered when a viewer customization is saved in Cloudshare

    • Any other trigger you can think up

SysAid
  • Service Record Created - Advanced Real-time
    Fires when a new service record is created in SysAid containing a raw JSON of data.
  • Service Record Created - Standard Real-time
    Fires when a new service record is created in SysAid containing a standard list of properties.
  • Service Record Updated - Advanced Real-time
    Fires when a service record is updated in SysAid containing a raw JSON of data.
  • Service Record Updated - Standard Real-time
    Fires when a service record is updated in SysAid containing a standard list of properties.

    • Any other trigger you can think up

Actions

Do this…

Cloudshare
  • Class analytics get guided journey aggregated progress
    Class analytics get guided journey aggregated progress in Cloudshare
  • Class analytics get guided journey student progress
    Class analytics get guided journey student progress in Cloudshare
  • Class analytics get sales participation over time
    Class analytics get sales participation over time in Cloudshare
  • Class students delete
    Class students delete in Cloudshare
  • Class students get
    Class students get in Cloudshare
  • Class students get all
    Class students get all in Cloudshare
  • Class students post
    Class students post in Cloudshare
  • Class students put
    Class students put in Cloudshare
  • Class students resume environment for student
    Class students resume environment for student in Cloudshare
  • Class countries
    Class countries in Cloudshare
  • Class create sponsored link
    Class create sponsored link in Cloudshare
  • Class custom fields
    Class custom fields in Cloudshare
  • Class delete
    Class delete in Cloudshare
  • Class delete all environments
    Class delete all environments in Cloudshare
  • Class disable sponsored link
    Class disable sponsored link in Cloudshare
  • Class get
    Class get in Cloudshare
  • Class get all
    Class get all in Cloudshare
  • Class get detailed
    Class get detailed in Cloudshare
  • Class instructors
    Class instructors in Cloudshare
  • Class post
    Class post in Cloudshare
  • Class put
    Class put in Cloudshare
  • Class send invitations
    Class send invitations in Cloudshare
  • Class suspend all environments
    Class suspend all environments in Cloudshare
  • Cloud folders get all
    Cloud folders get all in Cloudshare
  • Cloud folders mount
    Cloud folders mount in Cloudshare
  • Cloud folders regenerate cloudfolders password
    Cloud folders regenerate cloudfolders password in Cloudshare
  • Cloud folders unmount
    Cloud folders unmount in Cloudshare
  • Envs delete
    Envs delete in Cloudshare
  • Envs extend
    Envs extend in Cloudshare
  • Envs get
    Envs get in Cloudshare
  • Envs get all
    Envs get all in Cloudshare
  • Envs get env resources
    Envs get env resources in Cloudshare
  • Envs get extended
    Envs get extended in Cloudshare
  • Envs get extended by machine vanity
    Envs get extended by machine vanity in Cloudshare
  • Envs get extended by token
    Envs get extended by token in Cloudshare
  • Envs get multiple envs resources
    Envs get multiple envs resources in Cloudshare
  • Envs patch
    Envs patch in Cloudshare
  • Envs post
    Envs post in Cloudshare
  • Envs postpone inactivity
    Envs postpone inactivity in Cloudshare
  • Envs put
    Envs put in Cloudshare
  • Envs resume
    Envs resume in Cloudshare
  • Envs revert
    Envs revert in Cloudshare
  • Envs suspend
    Envs suspend in Cloudshare
  • External clouds vm get vms by environment ID
    External clouds vm get vms by environment ID in Cloudshare
  • External clouds get ervin ids by snapshot ID
    External clouds get ervin ids by snapshot ID in Cloudshare
  • External clouds get ervins
    External clouds get ervins in Cloudshare
  • Guided journey experience get
    Guided journey experience get in Cloudshare
  • Guided journey participant get
    Guided journey participant get in Cloudshare
  • Instructors delete
    Instructors delete in Cloudshare
  • Instructors get class instructors
    Instructors get class instructors in Cloudshare
  • Instructors patch
    Instructors patch in Cloudshare
  • Instructors post
    Instructors post in Cloudshare
  • Invitations invite project member
    Invitations invite project member in Cloudshare
  • Invitations invite to POC
    Invitations invite to POC in Cloudshare
  • Ping get
    Ping get in Cloudshare
  • Ping post
    Ping post in Cloudshare
  • Project blueprints get
    Project blueprints get in Cloudshare
  • Project blueprints get by blueprint ID
    Project blueprints get by blueprint ID in Cloudshare
  • Project policies get all
    Project policies get all in Cloudshare
  • Projects delete
    Projects delete in Cloudshare
  • Projects get
    Projects get in Cloudshare
  • Projects get all
    Projects get all in Cloudshare
  • Projects patch
    Projects patch in Cloudshare
  • Regions get
    Regions get in Cloudshare
  • Sales participants email template get
    Sales participants email template get in Cloudshare
  • Sales participants email template post
    Sales participants email template post in Cloudshare
  • Sales participants environment post
    Sales participants environment post in Cloudshare
  • Sales participants get list
    Sales participants get list in Cloudshare
  • Sales participants invite
    Sales participants invite in Cloudshare
  • Sales participants post
    Sales participants post in Cloudshare
  • Sales participants put
    Sales participants put in Cloudshare
  • Sales participants unassigned environment delete
    Sales participants unassigned environment delete in Cloudshare
  • Sales participants unassigned environment get
    Sales participants unassigned environment get in Cloudshare
  • Sales participants unassigned environment post
    Sales participants unassigned environment post in Cloudshare
  • Sales pros email template get
    Sales pros email template get in Cloudshare
  • Sales pros email template post
    Sales pros email template post in Cloudshare
  • Sales pros get list
    Sales pros get list in Cloudshare
  • Sales pros invite
    Sales pros invite in Cloudshare
  • Sales pros post
    Sales pros post in Cloudshare
  • Sales pros put
    Sales pros put in Cloudshare
  • Sales sponsored link post
    Sales sponsored link post in Cloudshare
  • Sales user properties delete
    Sales user properties delete in Cloudshare
  • Sales user properties get
    Sales user properties get in Cloudshare
  • Sales user properties post
    Sales user properties post in Cloudshare
  • Sales user property delete
    Sales user property delete in Cloudshare
  • Sales user property put
    Sales user property put in Cloudshare
  • Sales assign shared env controlling user
    Sales assign shared env controlling user in Cloudshare
  • Sales delete
    Sales delete in Cloudshare
  • Sales get
    Sales get in Cloudshare
  • Sales get list
    Sales get list in Cloudshare
  • Sales post
    Sales post in Cloudshare
  • Sales put
    Sales put in Cloudshare
  • Snapshots get
    Snapshots get in Cloudshare
  • Snapshots get for env
    Snapshots get for env in Cloudshare
  • Snapshots mark default
    Snapshots mark default in Cloudshare
  • Snapshots take snapshot
    Snapshots take snapshot in Cloudshare
  • Templates get all
    Templates get all in Cloudshare
  • Time zones get
    Time zones get in Cloudshare
  • Training instructors email template get
    Training instructors email template get in Cloudshare
  • Training instructors email template post
    Training instructors email template post in Cloudshare
  • Training instructors get list
    Training instructors get list in Cloudshare
  • Training instructors invite
    Training instructors invite in Cloudshare
  • Training instructors post
    Training instructors post in Cloudshare
  • Training instructors put
    Training instructors put in Cloudshare
  • Training sponsored link post
    Training sponsored link post in Cloudshare
  • Training students email template get
    Training students email template get in Cloudshare
  • Training students email template post
    Training students email template post in Cloudshare
  • Training students environment post
    Training students environment post in Cloudshare
  • Training students get list
    Training students get list in Cloudshare
  • Training students invite
    Training students invite in Cloudshare
  • Training students post
    Training students post in Cloudshare
  • Training students put
    Training students put in Cloudshare
  • Training students unassigned environment delete
    Training students unassigned environment delete in Cloudshare
  • Training students unassigned environment get
    Training students unassigned environment get in Cloudshare
  • Training students unassigned environment post
    Training students unassigned environment post in Cloudshare
  • Training user properties delete
    Training user properties delete in Cloudshare
  • Training user properties get
    Training user properties get in Cloudshare
  • Training user properties post
    Training user properties post in Cloudshare
  • Training user property delete
    Training user property delete in Cloudshare
  • Training user property put
    Training user property put in Cloudshare
  • Trainings assign shared env controlling user
    Assign a participant as the shared environment controlling user
  • Trainings delete
    Trainings delete in Cloudshare
  • Trainings get
    Trainings get in Cloudshare
  • Trainings get list
    Trainings get list in Cloudshare
  • Trainings post
    Trainings post in Cloudshare
  • Trainings put
    Trainings put in Cloudshare
  • Users get login URL
    Users get login URL in Cloudshare
  • Users get replacing users options
    Users get replacing users options in Cloudshare
  • Users remove user role
    Users remove user role in Cloudshare
  • Vms check execution status
    Vms check execution status in Cloudshare
  • Vms delete
    Vms delete in Cloudshare
  • Vms edit vm hardware
    Vms edit vm hardware in Cloudshare
  • Vms execute path
    Vms execute path in Cloudshare
  • Vms get remote access file
    Vms get remote access file in Cloudshare
  • Vms reboot
    Vms reboot in Cloudshare
  • Vms revert
    Vms revert in Cloudshare
  • Webhooks delete
    Webhooks delete in Cloudshare
  • Webhooks get
    Webhooks get in Cloudshare
  • Webhooks get 2
    Webhooks get 2 in Cloudshare
  • Webhooks patch
    Webhooks patch in Cloudshare
  • Webhooks post
    Webhooks post in Cloudshare
  • Get Customization IDs by Project
    Get Customization IDs by Project in Cloudshare
  • Get Full Viewer Customization
    Get Full Viewer Customization in Cloudshare
  • Post Full Viewer Customization
    Post Full Viewer Customization in Cloudshare

    • Any other action you can think up

SysAid
  • Custom action
    Custom action in SysAid (Custom)
  • Add Agent to Groups
    Add a specific Agent to one or more existing user groups in your SysAid account.
  • Add End User to Groups
    Add a specific end user to one or more existing user groups in your SysAid account.
  • Add Activity to a Service Record
    Add a time-tracked activity entry to an existing service record. Activities typically represent work performed, such as troubleshooting, communication, or on-site visits. To learn more about activities.
  • Add a Note to a Service Record
    Add an internal or public note to an existing service record.
  • Convert Agent to End User
    Convert an existing Agent into an End user. This action removes the Agent's elevated permissions and system roles, effectively transitioning them to a standard user profile. Admin group memberships, roles, and access rights associated with the Agent role will be removed as part of this conversion.
  • Convert End User to Agent
    Convert an existing end user into an Agent. This action grants the user agent-level permissions and enables them to be assigned to service records, join support groups, and access agent-only functionality. Group memberships, roles, and access rights associated with the agent role will be removed as part of this conversion.
  • Create a New Agent
    Create a new IT Agent user in your SysAid account. This person will be able to access and manage service records.
  • Create a New Asset
    Create a new asset in your SysAid account
  • Create a New Attachment
    Finalize new attachment creation after the initial call to generate_presigned_url. The is the 3rd call made by the client in the creation flow (1st is generating a presigned URL, 2nd - uploading the object to storage using the presigned URL).
  • Create a New Configuration Item (CI)
    Creates a new Configuration Item (CI)
  • Create a CI Relation Type
    Create a new CI relation type
  • Create a New Company
    Create a new company in your SysAid account.
  • Create a New End User
    Creates a new end user in your SysAid account.
  • Create a New Group
    Creates a new user group in your SysAid account.
  • Create a CI Relation For a Given CI ID
    Creates a CI relation for a given CI ID
  • Create a Service Record
    Create a new service record (ticket) in your SysAid account.
  • Delete Agent
    Permanently delete an Agent from your SysAid account using their unique ID. This action is irreversible. Once deleted, the Agent's data cannot be recovered. Use this endpoint with caution to remove agents who no longer require access to the system.
  • Delete Asset by ID
    Delete an asset from your SysAid account, this action is irreversible
  • Delete a CI by ID
    Delete a CI using it's ID. All links that use this CI will be removed. Once deleted, the data cannot be recovered
  • Delete a CI Relation Type by ID
    Delete the CI relation type. All CI links that use this relation type will be removed. Once deleted, the data cannot be recovered
  • Delete Company by ID
    Delete a company by its ID.
  • Delete End User
    Permanently delete an end user from your SysAid account using their unique ID. This action is irreversible. Once deleted, the end users' data cannot be recovered. Use this endpoint with caution to remove users who no longer require access to the system.
  • Delete a CI Relation For a Given CI ID
    Permanently deletes a CI relation for a given CI using its unique ID
  • Delete a Service Record
    Permanently deletes a service record using its unique ID. This action is irreversible and will remove the record and all associated data from your SysAid account. Deleting a service record may affect reporting, audit trails, or related workflows.
  • Generates a Presigned URL for an Attachment Upload
    The 1st step in the new attachment creation flow - a request to generate a presigned URL. that the client can use to upload an attachment.
  • Get Agent by ID
    Retrieve detailed information about a specific Agent using their unique SysAid ID.
  • Get List of Agents
    Retrieve a paginated list of agents in your account. Each agent record includes personal details, contact information, role-specific attributes, group membership, and company association.
  • Get Asset by ID
    Retrieve an Asset by ID
  • Get List of Assets
    Retrieve a paginated list of assets in your SysAid account.
  • Get Category Hierarchy
    Returns a hierarchical list of categories.
  • Get Configuration Item (CI) by ID.
    Retrieve a Configuration Item (CI) by ID.
  • Get CI Relation Types
    Retrieve a list of CI relation types configured in SysAid
  • Get CI Relations for a Specific CI by ID
    Retrieve all CI relations for a specific CI by its ID
  • Get List of Configuration Item (CI) Subtypes by CI Type ID.
    Retrieve a list of all available Configuration Item (CI) subtypes for the specific CI type.
  • Get List of Configuration Item (CI) Types.
    Retrieve a list of Configuration Item (CI) types.
  • Get List of Configuration Items (CIs)
    Retrieves a list of Configuration Items (CIs) from your SysAid CMDB.
  • Get List of Companies
    Retrieve a list of all companies configured in your SysAid account.
  • Get Company by ID
    Retrieve a company by its ID.
  • Get End User by ID
    Retrieve detailed information about a specific end user using their unique SysAid ID.
  • Get List of End Users
    Retrieve a paginated list of end users in your SysAid account.
  • Get Group by ID
    Retrieve detailed information about a specific group using its unique ID.
  • Get Group Members
    Retrieve a list of all users assigned to a specific group by its unique ID.
  • Get List of Groups
    Retrieve a list of all user groups in your SysAid account.
  • Get Indexes
    Retrieve a list of available field indexes used across SysAid entities (such as service records, users, assets, etc.). Use this endpoint to dynamically discover which fields can be used for building advanced queries or filters in your integration.
  • Get a Service Record by ID
    Retrieve the full details of a specific service record using its unique SysAid ID.
  • Get Service Record's Action Items
    Allows to retrieve service record's action items.
  • Get Service Record Template by ID
    Get a service record template by ID.
  • Get Service Record Template by Service Record ID
    Get a template by the service record ID.
  • Remove Agent from Groups
    Remove a specific Agent from one or more user groups. Removing an agent from all groups may affect their access permissions and assignment behavior.
  • Remove End User from Groups
    Remove a specific End User from one or more user groups.
  • Resolve a Service Record
    Mark a service record as resolved. Use this endpoint to update the status of an open ticket to indicate that the issue has been addressed.
  • Search Service Records by Specific Parameters
    Search for service records based on filters, fields or customized query parameters. You can filter records using fields such as status, category, priority, assigned group or agent, creation date, and more.
  • Send a Message from a Service Record
    Send an email notification directly from a specific service record to an end user or agent.
  • Update Agent Details
    Update the details of an existing Agent identified by their SysAid ID. The new values provided will overwrite existing values.
  • Update an Asset
    Update the details of an existing asset. Existing fields will be overwritten with newly provided information
  • Update the Configuration Item (CI) by ID
    Update the Configuration Item (CI) by ID
  • Update a CI Relation Type by ID
    Updates the CI relation type. Note: Only custom CI relation types can be updated. Standard CI relation types can't be updated
  • Update a Company
    Update the details of an existing company in your SysAid account.
  • Update End User Details
    Update the details of an existing end user identified by their SysAid ID. The new values provided will overwrite existing values.
  • Update Service Record Details
    Update the details of an existing service record using its unique SysAid ID.
  • Updates An Action Item Status
    Allows to update the service record's action item status.

    • Any other action you can think up

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