Retail & CPG Integration and AI Automation Platform

Connect any eCommerce platform, ERP, WMS, or EDI partner to orchestrate retail operations. Then put agents to work with Enterprise MCP for the context, trust, and accuracy they need to succeed.
WORKATO-ConnectWorkato 2026-R003

Enterprise MCP: The trust layer for AI agents

Give your organization the security, governance, and scalability it needs to deploy agents with confidence. Give AI agents the context, trust, and accuracy they need to succeed. Workato Enterprise MCP delivers:

  • conditional

    Turn workflows into secure MCP servers

    Give AI agents like Claude and ChatGPT governed access to 14,000+ enterprise apps with identity and permissions.

  • product-hub

    Enterprise-grade compliance & audit trails

    SOC 2 and GDPR compliance with role-based access for every AI action.

  • speed

    Get agents working fast

    Enterprise skills accelerate processes like KYC/AML, document processing, credit checks, fraud detection, and regulatory reporting.

  • trigger

    Agent orchestration built in

    Coordinate AI agents across your tech stack without custom development.

Retail & CPG orchestration use cases

  • customer-retention-icon

    eCommerce & ERP integration

    Orchestrate the full order-to-cash cycle from purchase to fulfillment. Connect Shopify, Magento, and BigCommerce to NetSuite, SAP, and your backend systems for real-time order sync, automated inventory updates, and seamless financial reconciliation.

  • icon-cash

    Omnichannel inventory sync

    Keep every channel perfectly synchronized in real time. Connect POS, eCommerce, storefronts, warehouses, and ERP — orchestrating inventory across hundreds of locations to eliminate stockouts, prevent overselling, and maintain accuracy without manual reconciliation or sync delays that erode customer trust.

  • speed

    Supply chain & EDI modernization

    Replace legacy EDI with scalable, secure B2B connectivity. Workato EDI, powered by Orderful, goes live with new trading partners in as little as 9 days, processes 850/856/810 transactions in real time, and eliminates chargebacks through intelligent validation — with EDI Genie for AI-assisted troubleshooting and end-to-end visibility across every partner, all on one platform.

  • Sales

    Customer 360 & lifetime value

    Connect eCommerce, POS, CRM, and loyalty systems into a unified customer view— and deploy specialized agents like CX Genie to act in real time. Automate post-purchase workflows like order updates, returns processing, and targeted outreach to earn lifelong customers.

Group 20
Native ERP connectors break as you scale. Download Unifying ERP and eCommerce with Workato for solutions that grow with you — from order-to-cash orchestration to agentic CX with CX Genie.
Download now