Retail & CPG Integration and AI Automation Platform

Connect any eCommerce platform, ERP, WMS, or EDI partner to orchestrate retail operations. Then put agents to work with Enterprise MCP for the context, trust, and accuracy they need to succeed.
WORKATO-ConnectWorkato 2026-R003

Enterprise MCP AI：エージェントのための信頼基盤 (1)

組織に必要なセキュリティ、ガバナンス、拡張性を提供し、AIエージェントを安心して展開可能にします。

  • conditional

    ワークフローを安全なMCPサーバーへ変換

    ClaudeやChatGPTなどのAIエージェントに対し、 14,000以上のエンタープライズアプリへ統制されたアクセスを提供。

  • product-hub

    エンタープライズグレード級のコンプライアンス

    SOC2およびGDPR準拠。すべてのAIアクションに対しロールベースアクセス制御と監査証跡を確保。

  • speed

    エージェントを迅速に展開

    KYC／AML、書類処理、与信審査、不正検知、規制報告などを高速化。

  • trigger

    組み込み型エージェントオーケストレーション

    追加開発なしでテックスタック全体にAIエージェントを統合。

Retail & CPG orchestration use cases

  • customer-retention-icon

    eCommerce & ERP integration

    Orchestrate the full order-to-cash cycle from purchase to fulfillment. Connect Shopify, Magento, and BigCommerce to NetSuite, SAP, and your backend systems for real-time order sync, automated inventory updates, and seamless financial reconciliation.

  • icon-cash

    Omnichannel inventory sync

    Keep every channel perfectly synchronized in real time. Connect POS, eCommerce, storefronts, warehouses, and ERP — orchestrating inventory across hundreds of locations to eliminate stockouts, prevent overselling, and maintain accuracy without manual reconciliation or sync delays that erode customer trust.

  • speed

    Supply chain & EDI modernization

    Replace legacy EDI with scalable, secure B2B connectivity. Workato EDI, powered by Orderful, goes live with new trading partners in as little as 9 days, processes 850/856/810 transactions in real time, and eliminates chargebacks through intelligent validation — with EDI Genie for AI-assisted troubleshooting and end-to-end visibility across every partner, all on one platform.

  • Sales

    Customer 360 & lifetime value

    Connect eCommerce, POS, CRM, and loyalty systems into a unified customer view— and deploy specialized agents like CX Genie to act in real time. Automate post-purchase workflows like order updates, returns processing, and targeted outreach to earn lifelong customers.

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Native ERP connectors break as you scale. Download Unifying ERP and eCommerce with Workato for solutions that grow with you — from order-to-cash orchestration to agentic CX with CX Genie.
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