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Customize your Force.com and Talkdesk integration with the following
triggers and actions.
Triggers
When this happens…
Force.com
- Object createdObject created in Force.com
- Daily object reviewDaily Object review in Force.com
- Object created/updatedObject created/updated in Force.com
Any other trigger you can think up
Talkdesk
- New Contact is Created Real-timeNew Contact is Created in Talkdesk
- Inbound Call reaches Contact Center Real-timeAn Inbound Call Reaches Contact Center
- OutBound Call Ends Real-timeOutBound Call Ends in Talkdesk
Any other trigger you can think up
Actions
Do this…
Force.com
- Custom actionCustom action in Force.com (Custom)
- Create objectCreate object in Force.com
- Get related objects BatchGet related object list in Force.com
- Search objects BatchSearch for objects in Force.com
- Update objectUpdate object in Force.com
Any other action you can think up
Talkdesk
- Custom actionCustom action in Talkdesk Connector (Custom)
- Create CallbackCreate Callback in Talkdesk
- Create subscriptionCreate subscription in Talkdesk
- Create UserCreate a new user in Talkdesk
- Download reportDownload report in Talkdesk
- Get Contact by IDGet Contact by ID in Talkdesk
- Get subscriptionGet subscription in Talkdesk
- Get user by emailGet User by email in Talkdesk
- List queriesList queries in Talkdesk
- Update subscriptionUpdate subscription in Talkdesk
Any other action you can think up
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