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Customize your CloudBlue Subscription Management and LeadSquared integration with the following
triggers and actions.
Triggers
When this happens…
CloudBlue Subscription Management
- New Conversation is StartedThis trigger is activated once a new conversation is started on the Connect platform
- Get Conversation MessagesThis action allows locating specific conversation messages on the Connect platform
- New Case is CreatedThis trigger is activated once a new case is created on the Connect platform.
- New Case CommentThis action allows creating a new helpdesk case comment on the CloudBlue Connect platform.
- New/Updated Asset Request is AvailableThis trigger activates once a new or updated subscription request is available for your specified Connect account.
- New Recurring Asset is CreatedThis trigger is activated once a recurring subscription is created on the Connect platform.
- New Usage File is AvailableThis trigger activates once a new usage file is available for your specified Connect account.
Any other trigger you can think up
Actions
Do this…
CloudBlue Subscription Management
- Accept a Tier Account RequestVendors can use this action to accept a tier account request in the pending state.
- Add a Conversation MessageThis actions allows adding messages to existing conversations. Such messages can provide your business partners with valuable information (e.g., reasons why a request is not approved).
- Approve a Tier Configuration RequestVendors can use this action to approve a tier configuration requests in the pending state.
- Approve an Asset RequestVendors can use this action to approve a particular fulfillment request in the pending state.
- Create a Cancel Asset RequestDistributors can use this action to create a cancel fulfillment request and consequently to cancel a subscription on Connect.
- Create Asset Change RequestDistributors can use this action to create a new change subscription request. The asset identifier can be passed from previous datapills.
- Create a Purchase RequestDistributors can use this action to create a purchase subscription request. This action has line items support to add multiple items or set multiple parameters (order type).
- Create a Suspend/Resume Asset RequestDistributors can use this action to create a suspend or resume fulfillment request and subsequently suspend or resume required subscription. Note that the asset identifier can be passed from previous datapills.
- Change a Helpdesk Case StateAllows assignging pending, resolved, or inquiring status to a helpdesk case on the CloudBlue Connect. Note that the case identifier can be passed from previous datapills.
- Change a Listing Request StateUse this action to change the status of your listing requests and consequently to complete this request.
- Create a Billing RequestThis action allows creating a new billing request object on the Connect platform.
- Helpdesk Case CreationUse this action to create a new helpdesk case on the Connect platform. Your case may (or may not) be related to a particular Product.
- Create a Helpdesk CommentAllows creating a comment within your selected Helpdesk Case.
- Custom actionCustom action in CloudBlue Connect
- Populate Asset Request ParametersVendors can use this action to provide values for fulfillment parameters for subscription requests in the pending state. Furthermore, by using line items support, it is possible to populate such parameters dynamically.
- Get Usage RecordsUse this action to locate required usage record objects on the Connect platform.
- Ignore a Tier Account RequestVendors can use this action to ignore a tier account request in the pending state.
- Set the Inquire status to an Asset RequestVendors can use this action to moves the request to the inquire state, allowing technical contact to populate parameters marked as error.
- Reject an Asset RequestThis action allows rejecting a particular subscription request.
- Reject a Tier Configuration RequestVendors can use this action to reject a tier configuration request.
- Locate Helpdesk CasesThis action allows locating specific Helpdek cases on the Connect platform
- Locate AssetsUse this action to locate specific subscription objects on CloudBlue Connect
- Locate Billing RequestsUse this action to locate specific Billing Requests on the Connect platform.
- Get Messages by Conversation IDGet a list of all available messages for a given conversation on the Connect platform.
- Locate ConversationsThis action allows locating specific conversation objects on the Connect platform
- Locate Listing RequestAllows locating specific listing requests on the Connect platform.
- Locate Product ItemsAllows locating specific product items on the Connect platform.
- Locate Product ParametersUse this action to locate specific Parameters for a particular Product on the Connect platform.
- Locate ProductsUse this action to locate specific products on the Connect platform
- Locate Asset RequestsUse this action to locate specific Fulfillment Requests on the Connect platform.
- Locate Tier Account RequestsUse this action to locate particular Tier Account Requests on CloudBlue Connect.
- Locate Tier AccountsUse this action to find specific Tier Accounts on the Connect platform.
- Locate Tier Configuration RequestsUse this action to locate particular Tier Configuration Requests on CloudBlue Connect.
- Create a Tier Account RequestDistributors can create a new Tier Account Request and consequently provide Vendors with required data changes.
- Update a Helpdesk CaseAllows updating cases within the Helpdesk module on the Connect platform.
- Create an Update Tier Config RequestDistributors can create an Update Tier Config Requests for existing Tier Configs, it is required to specify a Tier Config ID and parameters that should be updated (order type).
Any other action you can think up
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