Do everything in one place
Customize your Box and Zendesk integration with the following
triggers and actions.
Triggers
When this happens…
Box
- New CSV file in folder BatchNew CSV file in Box
- New event in folder Real-timeNew event in folder
- New/updated file in folderNew/updated file in Box
- New line in CSV fileNew line in CSV file in Box
- New/updated CSV file in folder BatchNew/updated CSV file in Box
- New/updated file metadata in folderNew/updated file metadata in Box
- New/updated folder in folderNew/updated folder in Box
- New/updated sign event in folderNew/updated sign event in Box
Any other trigger you can think up
Zendesk
- New organizationNew organization in Zendesk
- New ticketNew ticket in Zendesk
- New ticket Real-timeNew ticket in Zendesk
- New/updated records BatchTrigger processes batches of new or updated records
- New userNew user in Zendesk
- New/updated organizationNew/updated organization in Zendesk
- New/updated ticketNew/updated ticket in Zendesk
- New/updated ticket Real-timeNew/updated ticket in Zendesk
- New/updated userNew/updated user in Zendesk
Any other trigger you can think up
Actions
Do this…
Box
- Custom actionCustom action in Box (Custom)
- Add comment to fileAdd comment to file in Box
- Cancel sign requestCancel sign request in Box
- Copy file or folderCopy file or folder in Box
- Create collaborationCreate collaboration in Box
- Create file shared linkCreate shared link for file in Box
- Create folderCreate folder in Box
- Create folder shared linkCreate shared link for folder in Box
- Create file metadataCreate metadata in a file in Box
- Create sign requestCreate sign request in Box
- Delete file or folderDelete file or folder in Box
- Delete file metadataDelete metadata in a file in Box
- Download fileDownload contents from a file in Box
- Get file download URLGet file download URL in Box
- List folder items BatchList files and folders in a specific folder in Box
- Get file comments BatchGet file comments in Box
- Get file metadataGet metadata in a file in Box
- Get sign requestGet sign request in Box
- List sign requests BatchList sign requests in Box
- Rename/move file or folderRename/move file or folder in Box
- Rename other user’s file or folderRename other user's file in Box
- Resend sign requestResend sign request in Box
- Search files or folders BatchSearch files or folders in Box
- Update CSV file in boxUpdate CSV file in Box
- Update file metadataUpdate metadata in a file in Box
- Upload file using file contentsUpload file using file contents to Box
- Upload file using file URLUpload file from public URL to folder
Any other action you can think up
Zendesk
- Custom actionCustom action in Zendesk (Custom)
- Create organization membershipCreate organization membership in Zendesk
- Bulk update ticketsBulk update tickets in Zendesk
- Create/update records BatchUpsert records in Zendesk
- Solve ticketSolve ticket in Zendesk
- Create custom object recordCreate custom object record in Zendesk
- Create organizationCreate organization in Zendesk
- Create relationship recordCreate relationship record in Zendesk
- Create ticketCreate ticket in Zendesk
- Upload attachmentUpload attachment to Zendesk
- Create userCreate user in Zendesk
- Delete custom object record by IDDelete custom object record in Zendesk
- Delete relationship record by IDDelete relationship record in Zendesk
- Delete ticketDelete ticket in Zendesk
- Get custom object record by IDGet custom object record in Zendesk
- Get organization details by IDGet organization details in Zendesk
- Get organizations by external IDs BatchGet organizations in Zendesk
- Get relationship record(s) BatchGet relationship record(s) in Zendesk
- Get ticket details by IDGet ticket details in Zendesk
- Get comments for ticket BatchGet comments for a ticket in Zendesk
- Get list of tickets by external IDs BatchGet list of tickets by external IDs in Zendesk
- Get user details by IDGet user details in Zendesk
- Get list of custom object records by external IDs BatchGet custom object records in Zendesk
- List user identities BatchGet user identity details in Zendesk
- Get group by nameGet group by name group in Zendesk
- Search organization member BatchSearch for a organization member in Zendesk
- Search organizations BatchSearch for organizations in Zendesk
- Search tickets BatchSearch for tickets in Zendesk
- Search users BatchSearch for users in Zendesk
- Update custom object recordUpdate custom object record in Zendesk
- Update organizationUpdate organization in Zendesk
- Update ticketUpdate ticket in Zendesk
- Update userUpdate user in Zendesk
Any other action you can think up
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