Do everything in one place
Customize your BMC Helix ITSM and ServiceNow integration with the following
triggers and actions.
Triggers
When this happens…
BMC Helix ITSM
- New/updated recordNew/updated record in BMC Helix ITSM
Any other trigger you can think up
Actions
Do this…
BMC Helix ITSM
- Custom actionCustom action in (Custom)
- Create recordCreate record in BMC Helix ITSM
- Get record details by IDGet record in BMC Helix ITSM
- Search recordsSearch records in BMC Helix ITSM
- Update recordUpdate record in BMC Helix ITSM
Any other action you can think up
ServiceNow
- Custom actionCustom action in ServiceNow (Custom) (Custom)
- Add relation to configuration itemAdd relation to configuration item in ServiceNow
- Create configuration itemCreate configuration item in ServiceNow
- Delete configuration item relationDelete configuration item relation in ServiceNow
- Get configuration itemGet configuration item in ServiceNow
- Search configuration itemsSearch configuration items in ServiceNow
- Update configuration itemUpdate configuration item in ServiceNow
Any other action you can think up
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