Challenge 1: Fragmented systems across a federated global organization
Challenge 2: Manual processes and slow delivery cycles
Challenge 3: Limited agility to scale innovation across markets

Vodafone’s global scale brought complexity. Years of growth and acquisitions resulted in multiple legacy systems, disconnected platforms, and manual workflows that slowed progress and frustrated teams.
“Vodafone operates across more than 20 markets, each with its own technology stack,” said Florin Creangă, Principal Enterprise Architect. “Our biggest challenge was modernizing and unifying these platforms so we could deliver seamless customer experiences and drive growth.”

Across Vodafone Networks, teams relied on RPA technologies to orchestrate business processes, but these automations proved brittle at scale. “RPA helped us automate tasks, but it didn’t give us resilience. Every change became a risk,” said Oliver. They needed a more robust approach, one that could replace fragile RPA, consolidate integration and automation, and enable teams to move faster without sacrificing control.

Solution 1: Unified cloud-native integration platform
Solution 2: Self-service automation and governance
Solution 3: AI-powered orchestration for speed and scalability

Vodafone adopted Workato’s cloud-native orchestration platform to unify systems, simplify operations, and empower teams across global markets. Replacing multiple legacy systems, Workato provided a single integration layer that connected data and workflows through pre-built connectors and low-code tools, cutting development time and improving governance.

The shift enabled Vodafone to build a modular, API-first architecture, creating a foundation for scalable growth and faster delivery. With Workato’s Automation HQ, central control and governance plane, business teams were provided with self-service capabilities while IT maintained oversight, ensuring secure and scalable collaboration.

The result is a faster, more connected enterprise where teams innovate confidently, developers focus on outcomes, and Vodafone continues to scale global automation with efficiency and control.

Vodafone’s transformation of VOIS from a traditional shared services function into a commercial, profit-generating business significantly raised the bar for agility, efficiency, and competitiveness at scale. To support this shift, Vodafone needed technology that could deliver consistency across the enterprise while enabling teams to move faster and operate more independently.

Supporting a global footprint that spans 15 countries, 40+ partner markets, and multiple lines of business requires a highly governed yet flexible operating model.

“The game changer for us has been Automation HQ,” said Heather Gilbert. “It gives our business areas their own managed workspaces — secure, scalable, and supported by IT.” This approach has reduced manual workarounds and helped teams deliver change faster across Vodafone’s Digital & IT landscape.

Within Networks, Oliver’s team has accelerated delivery and collaboration. “Workato allows us to tackle a wider range of initiatives and deliver better tools faster,” Oliver said. “It’s helping us move toward autonomous, zero-touch networks.”

VOIS and Vodafone see enormous potential in Workato to safely exploit Model Context Protocol (MCP) for agentic integrations at Enterprise scale. In parallel, Vodafone and Workato are co-building an AI Lab as part of the VOIS Re-wired initiative, accelerating experimentation and the deployment of AI-powered use cases across the business.

Looking ahead, Vodafone is exploring how to further expand its integration modernization efforts and unlock new opportunities to deliver Workato-powered integration and automation capabilities across the Vodafone ecosystem and beyond.