RESEARCH REPORT

From the Edge to the Core: Bringing Agentic AI to the Heart of the Enterprise

Harvard Business Review Analytic Services surveyed 603 technology decision-makers to uncover what's blocking agentic AI adoption in core operations and what leaders are doing about it.
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86% of organizations plan to increase their agentic AI investment over the next two years.

But only 6% trust AI agents to autonomously handle core end-to-end business processes like source-to-pay and hire-to-retire. What's creating this gap between investment and trust? And what are the leaders who have bridged it doing differently?

  • What's inside the report:

    What's inside the report:

    • The data behind the decisions – Why 74% of organizations are implementing enterprise orchestration to close the trust gap between AI investment and adoption.
    • From pilot to production – Real examples of leading organizations deploying agentic AI today, and the barriers preventing most from scaling beyond edge use cases.
    • The foundation for trust – The three capabilities that make agents reliable enough to trust with core business processes, and why orchestration delivers all three.