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Customize your Freshservice and OutSystems integration with the following
triggers and actions.
Triggers
When this happens…
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
OutSystems
- New recordNew record in OutSystems
- New record BatchNew record in OutSystems
- New/updated recordNew/updated record in OutSystems
- New/updated record BatchNew/updated record in OutSystems
Any other trigger you can think up
Actions
Do this…
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
OutSystems
- Create records BatchCreate batch of records in OutSystems
- Create recordCreate record in OutSystems
- Get entity by IDGet record in OutSystems
- Search records BatchSearch records in OutSystems
- Update records BatchUpdate batch of records in OutSystems
- Update recordUpdate record in OutSystems
Any other action you can think up
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