ServiceNow ITSM MCP Server for Enterprise AI

Connect AI agents to ServiceNow ITSM securely and in minutes

Deploy a production-ready ServiceNow ITSM MCP server that allows AI assistants to log incidents, triage and route tickets, resolve cases, and search knowledge articles while maintaining enterprise security and governance.
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  • Govern AI access

    Govern AI access

    Workato's ServiceNow ITSM MCP Server lets AI agents securely log, update, and resolve incidents without custom integrations or direct API exposure.

    • Connect AI to IT service management workflows

    • Enable governed access to incident and knowledge data

    • Maintain control over who can update and resolve tickets

  • Scale AI to production

    Scale AI to production

    Workato's ServiceNow ITSM MCP Server provides a secure, production-ready foundation for deploying AI-powered incident management at scale.

    • Deploy a production-ready MCP server

    • Enforce authentication and governance

    • Reuse across IT and service desk teams

  • Embed AI in workflows

    Embed AI in workflows

    Workato's ServiceNow ITSM MCP Server enables AI agents to bring incident triage and resolution directly into the flow of work.

    • Deflect repetitive tickets with knowledge search

    • Speed up triage, reassignment, and resolution

    • Give employees real-time incident status without a portal login

    Supported ServiceNow ITSM actions

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    • Log and Search Incidents
    • Update and Resolve Incidents
    • Route Incidents and Deflect with Knowledge
    Log and Search Incidents
    Log and Search Incidents
    Update and Resolve Incidents
    Route Incidents and Deflect with Knowledge

    Agents can capture new incidents and find existing ones across the queue.

    • Create incidents
    Log an incident directly from a description, chat message, or monitoring alert, such as a VPN outage affecting the sales team.

    • Search incident queues
    Filter incidents by state, priority, assignment group, or keyword to build a live view of an open queue.

    • Track caller incidents
    Check the status of every incident a specific employee or customer has reported.

    define agent tasks