Introduction
This Cookie Policy Statement explains how Workato, Inc. uses cookies and other tracking technologies. It explains what these technologies are, the purposes for which they are used, and your rights to control usage of them.
What are cookies?
A cookie is a small software file stored on your computer or mobile device when you visit a website.
Cookies set by the website owner (Workato) are referred to as “first party” cookies. Cookies set by parties other than the website owner (but with the owner’s permission) are called “third party” cookies. These cookies are generally associated with a software vendor that provides services to Workato. The parties that set third party cookies can recognize your computer both when it visits the Workato website and also when it visits certain other websites.
Why do we use cookies?
Workato uses first and third party cookies for several reasons. Some cookies are necessary for the operation of the Workato website: we refer to these as “essential cookies.” Other cookies enable us to track online behavior of our Users, both individually and in aggregate. We use this information to better understand, improve and optimize the website experience for our Users.
First-Party Cookies
We utilize session cookies, which allow us to uniquely identify your browser while you are logged in and to process your online transactions. Session cookies disappear from your computer when the web browser is closed or computer is turned off. Session cookies are required for site operation. We also utilize persistent cookies to make it easier to log into and use the Service. Persistent cookies remain on computers after the web browser is closed or the computer is turned off.
How to refuse:
You can block or delete these cookies by following the instructions under the heading “How can I control cookies?”
However, because the session cookie is strictly necessary to deliver the Workato Service to you, you cannot refuse it and still use the Service. The persistent cookies can be disabled but doing so may impair your use of the Service.
Third Party Cookies
These cookies provide information that is used to the help us understand how our website is being used, to measure the effectiveness of marketing campaigns, and to help customize the website for you.
Information gathered from third-party cookies and from your browser can include:
- IP address
- Device identifiers (see below for more information)
- Web browser information
- Hardware and software information
- Page view statistics
- Browsing history
- Usage information
- Location information
- Time of access
Third-parties retain this data for varying periods of time–see the links below for details.
The following third parties set cookies on our main site (workato.com):
| Source | Purpose |
|---|---|
| Intercom | User tracking, marketing |
| Mailmunch | User tracking, email marketing |
| Marketo | User tracking, marketing |
| Mixpanel | Analytics and service improvement |
| Unbounce | User tracking, marketing |
| AdRoll Group | User tracking, marketing |
| LeadsRX | User tracking, marketing |
| Google Ads | User tracking, marketing |
| Hotjar | User tracking, marketing |
Note: some of our web properties utilize third-party applications and these may set additional cookies. In particular:
- support.workato.com uses Freshdesk
- blog.workato.com, product.workato.com and doc.workato.com, among others, use Wordpress
How to refuse:
To refuse these cookies, please follow the instructions below under the heading "How can I control cookies?”
Alternatively, you can click on the link accompanying the third party cookie list above to learn more about how each third party uses cookies and to opt-out.
Other Tracking Technologies
Web Beacons/Clear Gifs
Cookies are not the only way to recognize or track visitors to a website. We also use web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning. We may also embed clear gifs in email messages to track user responses.
This information is processed by us to provide reporting about the Service and for improvement of the Service.
Device Identifiers
When you access the Service by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a unique device identifier (“UDID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by Workato. A device identifier may convey information to us about how you browse and use the Service. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.
Device identifiers are processed by us to provide information about Service usage and improve the operation of the Service.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie table above, or you can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies via your browser, you may still use our websites, through your access to some functionality may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.
How often will you update this Cookie Statement?
We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Statement indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at info@workato.com.