Episode Summary
In this episode, Markus sits down with Michael Heric, Senior Partner at Bain & Company and leader of Bain’s global automation capabilities, to explore how enterprise automation has evolved from traditional RPA to the era of Generative AI and intelligent agents. With 25 years of industry insight, Michael shares a compelling roadmap for leveraging automation at scale, drawing from real-world client experiences and internal Bain initiatives. From the early challenges of BPR to the promises and pitfalls of AI adoption today, this episode offers a grounded, strategic perspective for enterprise leaders navigating digital transformation.