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Customize your JIRA Service Desk and RingCentral integration with the following
triggers and actions.
Triggers
When this happens…
JIRA Service Desk
- New customer requestNew customer request in Jira Service Desk
Any other trigger you can think up
RingCentral
- Call endedCall ended in RingCentral
- New callNew call in RingCentral
- New call recordingNew call recording in RingCentral
- New company level callNew company level call in Ringcentral
- New event trigger Real-timeNew event in RingCentral
- New smsNew SMS in RingCentral
Any other trigger you can think up
Actions
Do this…
JIRA Service Desk
- Custom actionCustom action in JIRA Service Desk (Custom)
- Create commentCreate comment for issue in Jira Service Desk
- Create customerCreate customer in Jira Service Desk
- Create customer requestCreate customer request in Jira Service Desk
- Get comment by IDGet comment by ID in Jira Service Desk
- Get issue in queue BatchGet issues in queue in Jira Service Desk
- Get queues BatchGet queues in Jira Service Desk
- List comments BatchSearch comment in Jira Service Desk
Any other action you can think up
RingCentral
- Custom actionCustom action in RingCentral (Custom)
- Ring outMake RingOut call in RingCentral
- Send pager messageSend pager message in Ringcentral
- Send smsSend sms in Ringcentral
Any other action you can think up
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