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Customize your Freshdesk and Magento 2 integration with the following triggers and actions.

Triggers

When this happens…

Freshdesk
  • Closed ticket
    Closed ticket in FreshDesk
  • Company created
    Company created in FreshDesk
  • Company updated
    Company updated in FreshDesk
  • New/updated ticket
    New or updated ticket in Freshdesk
  • Any other trigger you can think up

Magento 2
  • New customer
    New customer in Magento 2
  • New invoice
    New invoice in Magento 2
  • New or updated customer
    New/updated customer in Magento 2
  • New or updated product
    New/updated product in Magento 2
  • New product
    New product in Magento 2
  • New purchase order
    New purchase order in Magento 2
  • Any other trigger you can think up

Actions

Do this…

Freshdesk
  • Custom action
    Custom action in Freshdesk (Custom)
  • Add note to ticket
    Add note in FreshDesk
  • Create company
    Create company in FreshDesk
  • Create contact
    Create contact in FreshDesk
  • Create ticket
    Create ticket in FreshDesk
  • Get agent details
    Get agent details in FreshDesk
  • Get group details by ID
    Get group details in FreshDesk
  • Get ticket by ID
    Get ticket by ID from FreshDesk
  • Get user details
    Get user details from FreshDesk
  • Search companies
    Search companies in FreshDesk
  • Search contacts
    Search contacts in FreshDesk
  • Search tickets
    Search tickets from FreshDesk
  • Update company
    Update company in FreshDesk
  • Update contact
    Update contact in FreshDesk
  • Update ticket
    Update ticket in FreshDesk
  • Any other action you can think up

  • Show all 15
Magento 2
  • Custom action
    Custom action in Magento 2 (Custom)
  • Create customer
    Create customer in Magento 2
  • Create or update product
    Create or update (upsert) product in Magento 2
  • Get customer by ID
    Get customer by ID in Magento 2
  • Get order by ID
    Get order by ID in Magento 2
  • Search customer
    Search customers in Magento 2
  • Search order
    Search orders in Magento 2
  • Search product
    Search products in Magento 2
  • Any other action you can think up

  • Show all 8

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