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Customize your Freshdesk and Pagerduty integration with the following triggers and actions.

Triggers

When this happens…

Freshdesk
  • Closed ticket
    Closed ticket in FreshDesk
  • Company created
    Company created in FreshDesk
  • Company updated
    Company updated in FreshDesk
  • New/updated ticket
    New or updated ticket in Freshdesk
  • Any other trigger you can think up

Pagerduty
  • New incident
    New incident in PagerDuty
  • New notification
    New notification in PagerDuty
  • Any other trigger you can think up

Actions

Do this…

Freshdesk
  • Custom action
    Custom action in Freshdesk (Custom)
  • Add note to ticket
    Add note in FreshDesk
  • Create company
    Create company in FreshDesk
  • Create contact
    Create contact in FreshDesk
  • Create ticket
    Create ticket in FreshDesk
  • Get agent details
    Get agent details in FreshDesk
  • Get group details by ID
    Get group details in FreshDesk
  • Get ticket by ID
    Get ticket by ID from FreshDesk
  • Get user details
    Get user details from FreshDesk
  • Search companies
    Search companies in FreshDesk
  • Search contacts
    Search contacts in FreshDesk
  • Search tickets
    Search tickets from FreshDesk
  • Update company
    Update company in FreshDesk
  • Update contact
    Update contact in FreshDesk
  • Update ticket
    Update ticket in FreshDesk
  • Any other action you can think up

  • Show all 15
Pagerduty
  • Custom action
    Custom action in Pagerduty (Custom)
  • Add note to incident
    Add note to incident in PagerDuty
  • Get incident by ID
    Get incident by ID in PagerDuty
  • List log entries
    List log entries in PagerDuty
  • Search incident
    Search incident in PagerDuty
  • Send an event
    Send event in PagerDuty
  • Update incident
    Update incident in PagerDuty
  • Any other action you can think up

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