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Customize your Basecamp 2 and Freshservice integration with the following triggers and actions.

Triggers

When this happens…

Basecamp 2
  • Access granted to calendar
    Calendar access granted to person in Basecamp 2
  • New calendar event
    New calendar event in Basecamp 2
  • New person event
    New person event in Basecamp 2
  • New project
    New project in Basecamp 2
  • New project calendar event
    New project calendar event in Basecamp 2
  • New project event
    New project event in Basecamp 2
  • New to-do
    New to-do in Basecamp 2
  • New to-do list
    New to-do list in Basecamp 2
  • Access granted to project
    Project access granted to person in Basecamp 2
  • Any other trigger you can think up

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice
  • Any other trigger you can think up

Actions

Do this…

Basecamp 2
  • Custom action
    Custom action in Basecamp 2 (Custom)
  • Create calendar event
    Create calendar event in Basecamp 2
  • Create new project
    Create new project in Basecamp 2
  • Create project calendar event
    Create project calendar event in Basecamp 2
  • Create new todo
    Create new to-do in Basecamp 2
  • Create new to-do list
    Create new to-do list in Basecamp 2
  • Search calendars
    Search for a calendar in Basecamp 2
  • Search persons
    Search for a person in Basecamp 2
  • Search projects
    Search for a project in Basecamp 2
  • Any other action you can think up

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice
  • Any other action you can think up

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