With a packed roadmap and a lean engineering team, Mitratech found themselves in a bind: customers needed integrations faster than the company could build them.

The company previously built all integrations in-house, but there simply wasn't bandwidth for custom connectivity projects alongside core product development. It wasn’t scalable—Mitratech had only successfully set up integrations for two customers this way. So when prospects requested new integrations for workflow automation, the team could only offer vague timelines at best.

As a result, new deals and retention were taking a hit. Prospects hesitated to commit without guaranteed connectivity, and existing customers began exploring competitors who promised seamless integration out of the box.

Mitratech needed a way to say “yes” to integration requests, keep pace with all-in-one competitors, and scale connectivity without derailing their roadmap. Workato Embedded delivered exactly that.

Mitratech's transformation with Workato’s Embedded Platform was night and day. With the platform’s low-code/no-code interface, the company could finally scale integrations without disrupting essential product development.

The real breakthrough was Mitratech's strategic shift. Instead of treating integrations as one-off custom projects, they became part of the core solution—with dedicated product management and standardized offerings that could benefit multiple customers.

Crucially, integrations no longer fell entirely on engineering's shoulders. Team members across the org now actively create and implement integrations. Project managers, implementation coordinators, and product managers have become builders, rapidly deploying connections without ever touching the roadmap.

This democratized approach meant Mitratech could scale their integration capabilities without traditional resource constraints. What once required months of engineering time could now be accomplished in weeks by people who had never coded before.

The impact was near-immediate and dramatic. Within the first year of implementing Workato Mitratech scaled from 2 to 300 integrated customers—a staggering 150x increase that fundamentally changed their competitive position.

Additionally, integrated customers now show an 8-point higher Gross Dollar Retention (GDR) rate compared to non-integrated customers, lifting Mitratech's recurring revenue and customer lifetime value (CLV).

Thanks to Workato’s ease of use and automation capabilities, Mitratech responds quickly to every client need, securing a competitive edge in an increasingly connected market.