SafetyCulture is a global technology company helping frontline teams do their best work by empowering workers with the tools, training and confidence they need to understand and act. Used by more than 2 million workers in over 180 countries, SafetyCulture’s platform brings together solutions for inspections and audits, task management, asset maintenance, training delivery, lone worker safety, and environmental monitoring - powered by AI to drive improvement.
Customer Story
Flexibility and Security at Scale: SafetyCulture Wins Enterprise Deals with Embedded Workato
Workato is key to how we innovate and differentiate at every level. With our product integrations powered by Workato, we empower field workers to drive daily improvements in workplace operations - improved safety, quality, risk compliance and sustainability.
Challenges
- Unscalable custom integrations
- Deals at stake
- Rapid growth
Seamless integration is critical to the SafetyCulture customer experience.
But before Workato, Austin Turner and his Product team were forced to decline orchestrating many systems during the sales process because they couldn’t build and run custom integrations for clients in a secure, cost effective and easy-to-use way.
With the business growing quickly, they evaluated different ways of building and running integrations scalably for customers.
Solution
- Intuitive to tailor for clients
- Fast build-and-test cycle
- Secure, reliable, observable
Workato stood out as being fast and intuitive, yet powerful and secure.
By using Workato to orchestrate workflows from back office business systems through to their mobile app for workers, SafetyCulture enables customers to make improvements to workplace safety, quality and service every day.
Compared to native integrations built in code, Austin shares that Workato integrations are easy to tailor to specific customer requirements. He also describes the build and test process as being far quicker with customers.
With Workato, SafetyCulture can also meet customers' security needs with regional data residency, SOC II and flexible data retention settings. Workato securely manages SafetyCulture’s APIs and data, while providing full observability by default.
Impact
- More flexibility, more deals
- 10 times faster builds
- Secure & governed
After Austin and his team implemented Workato embedded as part of SafetyCulture’s Enterprise offering, SafetyCulture won more deals because they could offer additional flexibility and services.
Austin adds that some of SafetyCulture’s more advanced customers love having access to the Workato embedded builder and have built extensive automations and deep integrations to tailor their SafetyCulture solution.
In terms of speed, CIO Tim Litton notes that it used to take, on average, 3 to 6 months for a few engineers to build a new solution from scratch. With Workato, SafetyCulture adopts a more logical process of evaluating new ideas by taking a couple of weeks to map out the process first, and then automate it in a week or less: 10 times faster than the previous lead time. The team is able to invest the time saved into priority work, like product innovation.
Governance models like Automation HQ even allows SafetyCulture to securely empower more builders across the business. Tim observes that green shoots of automation are now spreading across SafetyCulture, with several more teams building recipes on Workato.
Workato is key to how SafetyCulture innovates and differentiates at every level. With both product integrations and internal business operations powered by Workato, SafetyCulture empowers field workers to drive daily improvements in workplace operations - improved safety, quality, risk compliance and sustainability.