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Customize your BMC Helix ITSM and Telegram integration with the following
triggers and actions.
Triggers
When this happens…
BMC Helix ITSM
- New/updated recordNew/updated record in BMC Helix ITSM
Any other trigger you can think up
Telegram
- New update Real-timeNew update in Telegram
Any other trigger you can think up
Actions
Do this…
BMC Helix ITSM
- Custom actionCustom action in (Custom)
- Create recordCreate record in BMC Helix ITSM
- Get record details by IDGet record in BMC Helix ITSM
- Search recordsSearch records in BMC Helix ITSM
- Update recordUpdate record in BMC Helix ITSM
Any other action you can think up
Telegram
- Answer callback queryAnswer callback query in Telegram
- Delete messageDelete message in Telegram
- Download fileDownload file in Telegram
- Get fileGet file in Telegram
- Get sticker setGet sticker set in Telegram
- Send animationSend animation in Telegram
- Send documentSend document in Telegram
- Send locationSend location in Telegram
- Send messageSend message in Telegram
- Send photoSend photo in Telegram
- Send pollSend poll in Telegram
- Send stickerSend sticker in Telegram
- Send venueSend venue in Telegram
- Update messageUpdate message in Telegram
- Update message captionUpdate message caption in Telegram
- Update message mediaUpdate message media in Telegram
Any other action you can think up
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