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Customize your BMC Helix ITSM and CupixWorks integration with the following
triggers and actions.
Triggers
When this happens…
BMC Helix ITSM
- New/updated recordNew/updated record in BMC Helix ITSM
Any other trigger you can think up
CupixWorks
- Create Annotation Real-timeNew annotation event in Cupix
- Create Comment Real-timeNew comment event in Cupix
- Delete Annotation Real-timeNew annotation event in Cupix
- Delete Comment Real-timeNew comment event in Cupix
- Processing finalized Area Real-timeNew area event in Cupix
- Update Annotation Real-timeNew annotation event in Cupix
- Update Comment Real-timeNew comment event in Cupix
- Uploaded Area Real-timeNew area event in Cupix
Any other trigger you can think up
Actions
Do this…
BMC Helix ITSM
- Custom actionCustom action in (Custom)
- Create recordCreate record in BMC Helix ITSM
- Get record details by IDGet record in BMC Helix ITSM
- Search recordsSearch records in BMC Helix ITSM
- Update recordUpdate record in BMC Helix ITSM
Any other action you can think up
CupixWorks
- Create new commentCreate new comment in Cupix
- Delete select commentDelete a comment in Cupix
- Update select commentUpdate a comment in Cupix
Any other action you can think up
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