Workato is named a 2026
Gartner® Peer Insights™
Customers’ Choice for BOAT

gartner-voc

What enterprise customers are
saying about Workato’s orchestration
and AI capabilities

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Source
“Workato has aligned well with our long-term integration, automation, and AI strategy, supported by a highly collaborative vendor partnership."

Director of IT - Education

Source

Workato review summary in the BOAT market as of April 30th, 2026

  • 4.9/5

    Overall rating

  • 99%

    Willingness to recommend

  • 75

    Eligible reviews 

The world’s leading companies trust Workato

Workato sees this recognition as a reflection of what our customers experience every day:
control and execution for enterprise AI that is fast to deploy and built for the complexity of the agentic era.

Frequently asked questions

  • What is the Gartner® Peer Insights™ Voice of the Customer for BOAT?

    The Voice of the Customer is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision-makers.

    Gartner defines business orchestration and automation technologies (BOAT) as a consolidated software platform that delivers enterprise process automation by enabling capabilities including orchestration of business processes, enterprise connectivity, low-code development and agentic automation.

    A BOAT platform includes a cross section of certain capabilities from different markets such as business process automation (BPA), low-code application platforms (LCAP), integration platform as a service (iPaaS), intelligent document processing (IDP), robotic process automation (RPA), collaborative workflow management and document management. However, this list is not necessarily all-encompassing.

  • Why we feel the Gartner® Peer Insights™ Voice of the Customer for BOAT important?

    If you're evaluating Business Orchestration and Automation Technologies (BOAT) solutions, the Gartner® Peer Insights™ Voice of the Customer report can be a critical companion in your search. Even if you aren't currently evaluating vendors, the report provides:

    • Verified, first-hand perspectives from experienced IT professionals on BOAT vendors
    • Analysis of key differentiators based on real-world customer experience
    • Latest trends in enterprise orchestration, automation, and agentic technologies

  • How is Workato recognized in the Gartner® Peer Insights™ Voice of the Customer for BOAT?

    Workato is recognized in the 2026 Gartner® Peer Insights™ Voice of the Customer for Business Orchestration and Automation Technologies (BOAT).

    Vendors in Upper-Right Quadrant received strong ratings for overall experience, product capabilities, and service & support relative to the market. This is a good indicator for satisfaction with the vendor’s products in this market.

    Vendors in this quadrant also exceed the market average User Interest and Adoption, which includes review and consideration score, review market coverage, and willingness to recommend.

    Workato believes this recognition reflects the real-world experiences of our customers, as captured through verified reviews on the Gartner Peer Insights platform.