Coax and SysAid integrations and automations

Seamlessly connect Coax and SysAid. Automate workflows, and boost efficiency with Workato.

Rating

4.9

Pre-built

150+

integrations

Total

100+

active users

avg

2 min

to connect

Custom Connections

Available

via HTTP connector

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Build Powerful Workflows, fast

Triggers

When this happens…

Coax
  • Appointment Cancelled Real-time
    Cancelled appointment on calendly.
  • Appointment Created Real-time
    Create appointment on calendly.
  • Appointment Rescheduled Real-time
    Rescheduled appointment on calendly.
  • Conversation Category Added Real-time
    Conversation Category Added in Coax
  • Conversation Category Removed Real-time
    Conversation Category Removed in Coax
  • Conversation Category Updated Real-time
    Conversation Category Updated in Coax
  • CSV Parser Real-time
    Parse csv through coax AI.
  • New Incoming Phone Call Real-time
    New incoming phone call in Coax
  • New Contact Real-time
    New contact in Coax
  • New Enquiry Real-time
    New enquiry in Coax
  • New Incoming Message Real-time
    New incoming message in Coax
  • New Note Real-time
    New note in Coax
  • New Task Real-time
    New task in Coax
  • New Outgoing Phone Call Real-time
    New outgoing phone call in Coax
  • New Phone Call Real-time
    New phone call in Coax
  • Phone Call Summary Real-time
    Phone call summary in Coax
  • Review Requested Real-time
    Review Requested in Coax
  • Sales Trekker Entity Real-time
    Triggers when a sales trekker entity event webhook is received
  • Available Appointment Schedules Real-time
    Information regarding appointment timeslot.
  • Tracking V1 Delivered Real-time
    Tracking version 1 delivered webhook event
  • Tracking V3 Delivered
    Tracking version 3 delivered polling event
  • Tracking V2 Delivered Real-time
    Tracking version 2 delivered webhook event
  • Updated Contact Real-time
    Updated contact in Coax
  • Updated Note Real-time
    Updated note in Coax
  • Updated Task Real-time
    Updated task in Coax

    • Any other trigger you can think up

SysAid
  • Service Record Created - Advanced Real-time
    Fires when a new service record is created in SysAid containing a raw JSON of data.
  • Service Record Created - Standard Real-time
    Fires when a new service record is created in SysAid containing a standard list of properties.
  • Service Record Updated - Advanced Real-time
    Fires when a service record is updated in SysAid containing a raw JSON of data.
  • Service Record Updated - Standard Real-time
    Fires when a service record is updated in SysAid containing a standard list of properties.

    • Any other trigger you can think up

Actions

Do this…

Coax
  • Custom action
    Custom action in Coax (Custom)
  • Ask For Review
    Ask for review on Coax. You can use {{ review_link }} as dynamic field to replace review link in messages. If not used, the link will be attached to the end of the message.
  • Ask For Review (Batch) Batch
    Bulk Ask for review on Coax. You can use {{ review_link }} as dynamic field to replace review link in messages. If not used, the link will be attached to the end of the message.
  • Assign Category to Enquiry
    Assign a category to an enquiry on Coax.
  • Schedule bulk message on Coax Batch
    Schedule multiple messages to be sent via the SMS channel.
  • Check Marketing Opt-In Details
    Check Marketing Opt-In Details On Coax.
  • Count Sent/Received Messages
    Fetch the total number of sent and received messages associated with a specific enquiry ID.
  • Create Activity
    Create a custom activity on Coax.
  • Update Custom Field
    Update Custom Field On Coax.
  • Create Note
    Creates a note on an enquiry on Coax.
  • Create Task
    Creates a task on an enquiry on Coax.
  • Create Order Tracking V1
    Create an order tracking v1 on Coax.
  • Create Order Tracking V3
    Create an order tracking v3 on Coax.
  • Create Order Tracking V2
    Create an order tracking v2 on Coax.
  • Delete Scheduled Message
    Delete Scheduled message on Coax.
  • Find Custom Field Schema
    Finds Custom Field Schema On Coax.
  • Shorten Link
    Shortens a link using Coax.
  • Generate Waiver Link
    Generate Waiver Link
  • Get Phone Call Summary
    Get Phone Call Summary
  • Get Courier Tracking Version 1 Link
    Get Courier Tracking Version 2 Link for trackings created through Coax.
  • Get Courier Tracking Version 2 Link
    Get Courier Tracking Version 2 Link for trackings created through Coax.
  • Get Processed CSV
    Get processed csv using job id
  • Get Primary Contacts
    Get primary email, phone from contacts array received from Coax.
  • Get Scheduled Messages
    Get Scheduled messages from Coax.
  • Get Waiver Submission
    Get Waiver Submission using booking information.
  • Parse Fareharbor Data
    Parse Fareharbor Data.
  • Parse Phone Number
    Parse a Phone Number using Coax.
  • Parse Phone Number (Batch) Batch
    Parse Bulk Phone Number using Coax.
  • Receive Facebook message into Coax
    Receive message into Coax using the Facebook channels.
  • Schedule message on Coax
    Schedule SMS on Coax using the SMS channel.
  • Schedule review request on Coax
    Schedule review request on Coax.
  • Search Customers
    Find a contact on Coax by the given customers value.
  • Send message through Coax
    Send SMS through Coax using the SMS channel.
  • Send Message through Coax (Batch) Batch
    Send SMS through Coax using the SMS channel.
  • Store Variables
    Store variables for a job in Coax.
  • Unassign Category from Enquiry
    Unassign a category from an enquiry on Coax.
  • Update Customer
    Update a contact on Coax by the given customers id.
  • Update Scheduled Message
    Modify the message or scheduled time for an existing scheduled SMS on Coax.
  • Update Waiver Submission
    Update Waiver Submission meta.
  • Create or Update Contact
    Creates or updates a contact on Coax.
  • Find Or Create Conversation Category
    Finds or creates Conversation Category on Coax.

    • Any other action you can think up

SysAid
  • Custom action
    Custom action in SysAid (Custom)
  • Add Agent to Groups
    Add a specific Agent to one or more existing user groups in your SysAid account.
  • Add End User to Groups
    Add a specific end user to one or more existing user groups in your SysAid account.
  • Add Activity to a Service Record
    Add a time-tracked activity entry to an existing service record. Activities typically represent work performed, such as troubleshooting, communication, or on-site visits. To learn more about activities.
  • Add a Note to a Service Record
    Add an internal or public note to an existing service record.
  • Convert Agent to End User
    Convert an existing Agent into an End user. This action removes the Agent's elevated permissions and system roles, effectively transitioning them to a standard user profile. Admin group memberships, roles, and access rights associated with the Agent role will be removed as part of this conversion.
  • Convert End User to Agent
    Convert an existing end user into an Agent. This action grants the user agent-level permissions and enables them to be assigned to service records, join support groups, and access agent-only functionality. Group memberships, roles, and access rights associated with the agent role will be removed as part of this conversion.
  • Create a New Agent
    Create a new IT Agent user in your SysAid account. This person will be able to access and manage service records.
  • Create a New Asset
    Create a new asset in your SysAid account
  • Create a New Attachment
    Finalize new attachment creation after the initial call to generate_presigned_url. The is the 3rd call made by the client in the creation flow (1st is generating a presigned URL, 2nd - uploading the object to storage using the presigned URL).
  • Create a New Configuration Item (CI)
    Creates a new Configuration Item (CI)
  • Create a CI Relation Type
    Create a new CI relation type
  • Create a New Company
    Create a new company in your SysAid account.
  • Create a New End User
    Creates a new end user in your SysAid account.
  • Create a New Group
    Creates a new user group in your SysAid account.
  • Create a CI Relation For a Given CI ID
    Creates a CI relation for a given CI ID
  • Create a Service Record
    Create a new service record (ticket) in your SysAid account.
  • Delete Agent
    Permanently delete an Agent from your SysAid account using their unique ID. This action is irreversible. Once deleted, the Agent's data cannot be recovered. Use this endpoint with caution to remove agents who no longer require access to the system.
  • Delete Asset by ID
    Delete an asset from your SysAid account, this action is irreversible
  • Delete a CI by ID
    Delete a CI using it's ID. All links that use this CI will be removed. Once deleted, the data cannot be recovered
  • Delete a CI Relation Type by ID
    Delete the CI relation type. All CI links that use this relation type will be removed. Once deleted, the data cannot be recovered
  • Delete Company by ID
    Delete a company by its ID.
  • Delete End User
    Permanently delete an end user from your SysAid account using their unique ID. This action is irreversible. Once deleted, the end users' data cannot be recovered. Use this endpoint with caution to remove users who no longer require access to the system.
  • Delete a CI Relation For a Given CI ID
    Permanently deletes a CI relation for a given CI using its unique ID
  • Delete a Service Record
    Permanently deletes a service record using its unique ID. This action is irreversible and will remove the record and all associated data from your SysAid account. Deleting a service record may affect reporting, audit trails, or related workflows.
  • Generates a Presigned URL for an Attachment Upload
    The 1st step in the new attachment creation flow - a request to generate a presigned URL. that the client can use to upload an attachment.
  • Get Agent by ID
    Retrieve detailed information about a specific Agent using their unique SysAid ID.
  • Get List of Agents
    Retrieve a paginated list of agents in your account. Each agent record includes personal details, contact information, role-specific attributes, group membership, and company association.
  • Get Asset by ID
    Retrieve an Asset by ID
  • Get List of Assets
    Retrieve a paginated list of assets in your SysAid account.
  • Get Category Hierarchy
    Returns a hierarchical list of categories.
  • Get Configuration Item (CI) by ID.
    Retrieve a Configuration Item (CI) by ID.
  • Get CI Relation Types
    Retrieve a list of CI relation types configured in SysAid
  • Get CI Relations for a Specific CI by ID
    Retrieve all CI relations for a specific CI by its ID
  • Get List of Configuration Item (CI) Subtypes by CI Type ID.
    Retrieve a list of all available Configuration Item (CI) subtypes for the specific CI type.
  • Get List of Configuration Item (CI) Types.
    Retrieve a list of Configuration Item (CI) types.
  • Get List of Configuration Items (CIs)
    Retrieves a list of Configuration Items (CIs) from your SysAid CMDB.
  • Get List of Companies
    Retrieve a list of all companies configured in your SysAid account.
  • Get Company by ID
    Retrieve a company by its ID.
  • Get End User by ID
    Retrieve detailed information about a specific end user using their unique SysAid ID.
  • Get List of End Users
    Retrieve a paginated list of end users in your SysAid account.
  • Get Group by ID
    Retrieve detailed information about a specific group using its unique ID.
  • Get Group Members
    Retrieve a list of all users assigned to a specific group by its unique ID.
  • Get List of Groups
    Retrieve a list of all user groups in your SysAid account.
  • Get Indexes
    Retrieve a list of available field indexes used across SysAid entities (such as service records, users, assets, etc.). Use this endpoint to dynamically discover which fields can be used for building advanced queries or filters in your integration.
  • Get a Service Record by ID
    Retrieve the full details of a specific service record using its unique SysAid ID.
  • Get Service Record's Action Items
    Allows to retrieve service record's action items.
  • Get Service Record Template by ID
    Get a service record template by ID.
  • Get Service Record Template by Service Record ID
    Get a template by the service record ID.
  • Remove Agent from Groups
    Remove a specific Agent from one or more user groups. Removing an agent from all groups may affect their access permissions and assignment behavior.
  • Remove End User from Groups
    Remove a specific End User from one or more user groups.
  • Resolve a Service Record
    Mark a service record as resolved. Use this endpoint to update the status of an open ticket to indicate that the issue has been addressed.
  • Search Service Records by Specific Parameters
    Search for service records based on filters, fields or customized query parameters. You can filter records using fields such as status, category, priority, assigned group or agent, creation date, and more.
  • Send a Message from a Service Record
    Send an email notification directly from a specific service record to an end user or agent.
  • Update Agent Details
    Update the details of an existing Agent identified by their SysAid ID. The new values provided will overwrite existing values.
  • Update an Asset
    Update the details of an existing asset. Existing fields will be overwritten with newly provided information
  • Update the Configuration Item (CI) by ID
    Update the Configuration Item (CI) by ID
  • Update a CI Relation Type by ID
    Updates the CI relation type. Note: Only custom CI relation types can be updated. Standard CI relation types can't be updated
  • Update a Company
    Update the details of an existing company in your SysAid account.
  • Update End User Details
    Update the details of an existing end user identified by their SysAid ID. The new values provided will overwrite existing values.
  • Update Service Record Details
    Update the details of an existing service record using its unique SysAid ID.
  • Updates An Action Item Status
    Allows to update the service record's action item status.

    • Any other action you can think up

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