Genies that deliver across your entire business.
Agents that take care of businessin weeks, not years
Enterprise AI agents that blend reasoning, action, and orchestration to transform how business gets done. Powered by your workflows, they connect every system, follow your rules, and deliver measurable results faster than ever.
All Genies
Every business function has its own Genies — purpose-built AI agents that work together to cover the full scope of your department’s needs.
CX
- Show me how
CX Genies are a suite of autonomous AI agents that deliver an always-on and personalized customer experience, elevating customer success and driving renewals.
The Genie Advantage
Chatbots guess. One-off workflows stall. Genies are different — KPI-driven, 360° aware, and equipped with enterprise skills. They’re secure, governed, and fully explainable, so you get outcomes that are fast, resilient, and right the first time.
The Difference is Clear
Others promise intelligence, but miss critical capabilities. SaaS, data, search, and DIY agents may cover a few boxes, but only Workato Genies deliver the full package: KPI focus, enterprise context, real-time autonomy, and governance you can trust.
Unlock autonomous business operations
Dynamic orchestration
Genies understand your intent, your company’s business processes and orchestrates them dynamically
Collaborates with other Genies and humans
Genies collaborate with other Genies and humans, as needed, to execute workflows end-to-end
DESIGNED TO ADAPT AND LEARN NEW SKILLS
Skills are a game-changing capability that enable you to evolve your Genies as your processes change. Add or change skills to implement new use cases, automate processes using your specific business context, and more - all with no code!
LEVERAGES YOUR EXISTING INTEGRATIONS / AUTOMATIONS
Existing Recipes can be wrapped as skills for Genies to understand and use
Build Your Own
The Agent Library is just the start. With Agent Studio, you can design, test, and deploy custom Genies tailored to your exact workflows and KPIs. Reuse pre-built skills, connect to 1,200+ apps, and ground your agents in your data and policies — all in a secure, low-code environment built for the enterprise.
- Start from scratch or adapt existing Genies
- Build with low-code tools in Agent Studio
- Add custom skills, workflows, and integrations
- Ground decisions in your enterprise data and rules
Connect everything. Customize anything.
Built on the #1 enterprise orchestration platform, Genies are:
- Pre-integrated with 1,200+ enterprise apps and data on the cloud and on-premise
- Customizable for your business needs - from skills, actions, and approvals to the workflows the Genie orchestrates, and the LLMs used
- Easily connect to your knowledge bases
Get Genies into production with enterprise-grade governance.
- Genies authenticate users at runtime and take action on the users behalf ensuring RBAC and complete auditability
- Customer data and learnings are always kept separate and encrypted with a unique key that rotates every hour
- AI can be constrained to take actions and execute workflows only based on the skills that are provided to it to ensure responsible AI.
- Robust governance with granular RBAC to ensure only the right people can build, manage Genies and add Skills/Skill sets to the agents
- Full visibility and observability through logs and operational dashboards