RESEARCH REPORT

AI Challenges Threatening IT Leader Success

Workato and Censuswide surveyed 1,001 enterprise IT leaders to uncover why AI governance is struggling to keep pace with adoption, and what leaders say they need to regain control.
Get the report
IT leader report — hero diagram

92% of IT leaders expect to adopt digital coworkers in the next 18 months. But 42% can't see what their AI agents are doing.

Adoption is outpacing governance, and 74% expect IT, not the vendor, to be held accountable when something goes wrong. What's creating this gap between adoption and control? And what do IT leaders want back?

  • What's inside the report

    What's inside the report

    • The data behind the fear. Why 74% of IT leaders expect to be held accountable for AI agents, and why 36% say their organization would try to handle an incident quietly.
    • Five challenges, in their own words. From governance that can't keep pace to misaligned boards, the confessions IT leaders shared about AI agent adoption.
    • What leaders want back. Visibility, auditability, and clear accountability, plus why many are moving toward a single orchestration layer.