{"id":866,"date":"2016-12-19T15:56:26","date_gmt":"2016-12-19T20:56:26","guid":{"rendered":"https:\/\/blog2wrkdev.wpenginepowered.com\/workbot-update-app-url-recognition-workato-app\/"},"modified":"2026-09-18T13:33:38","modified_gmt":"2026-09-18T17:33:38","slug":"workbot-update-app-url-recognition-workato-app","status":"publish","type":"post","link":"https:\/\/blog2workato.wpengine.com\/workbot-update-app-url-recognition-workato-app\/","title":{"rendered":"Workbot Update: App URL Recognition in Slack and New Slack Workflows"},"content":{"rendered":"\nWorkbot for Slack just got better.<\/em>\n\nAs Slack users ourselves, we know hundreds of URLs get posted in the chat channels\u00a0every day- the URLs of websites, URLs from file sharing services and\u00a0URLs from various business apps you\u00a0use in for everyday operations\u00a0like Salesforce, Github, JIRA, Zendesk and more.\u00a0So far Slack does a great job of interpreting the URLs from websites in order to show a preview of the webpage or prompting you to import the file if it’s a link from say, Dropbox or Google Drive. However,\u00a0application URLs have been left behind.\n
Application URLs have been left behind. Now, Workbot can interpret URLs from apps and automatically display relevant information from applications like Salesforce, Github, JIRA and Zendesk.<\/strong><\/em><\/blockquote>\nGetting the information from an application URL can be a bit tricky. In order for Slack to access\u00a0information from inside of an app, it must\u00a0have\u00a0connectivity to the app in the\u00a0form of an integration so that it can use the\u00a0APIs to pull the relevant data. Furthermore, getting data from highly customized apps\u00a0like Salesforce and JIRA is even more challenging as they have many custom fields that vary from customer to customer.\n\nThat’s where Workbot for Slack<\/a> comes in. Now,\u00a0Workbot will be able to interpret URLs from the apps it supports and automatically display the relevant information from the URL right into chat. At launch, links from Salesforce and Github will be supported, followed by JIRA, Zendesk and the other key apps.\n

App URL Recognition<\/h2>\nView key information from inside the URL from Salesforce, Github, and other apps without leaving Slack<\/em>\n\n\"\"\n\nWhen users post a URL from an app, Workbot can understand the URL, its intent, and will automatically ask\u00a0the user if they want to pull the information straight into Slack. For example, Workbot can understand that a Salesforce URL is a customer opportunity and will show the relevant information regarding the opportunity right in the chat message, if the user so desires. It\u00a0then\u00a0intelligently prompts the user on possible next steps based on the displayed message.\n\nThe app URL interpretation is available today for apps like Salesforce and Github, and will be expanded to support JIRA, Zendesk and Workato\u2019s full library of apps.\n\n \n\nAdapting this to your business<\/b>\n\nThe URL interpretation\u00a0is implemented as a real-time trigger called \u201cNew URL Mention\u201d in the Workbot app. To make Workbot interpret your app URLs, you\u00a0can simply\u00a0write a Workato Recipe for the apps you want connected to Slack. You can get creative too –\u00a0you can completely change what fields to display or even start a workflow when a specific type of URL is posted.\n\n\"\"\n\nTo get started:<\/span>\n