{"id":708,"date":"2016-01-25T13:15:33","date_gmt":"2016-01-25T18:15:33","guid":{"rendered":"https:\/\/blog2wrkdev.wpenginepowered.com\/announcing-workbot-for-slack-your-new-intelligent-virtual-assistant\/"},"modified":"2026-09-29T06:26:03","modified_gmt":"2026-09-29T10:26:03","slug":"announcing-workbot-for-slack-your-new-intelligent-virtual-assistant","status":"publish","type":"post","link":"https:\/\/blog2workato.wpengine.com\/announcing-workbot-for-slack-your-new-intelligent-virtual-assistant\/","title":{"rendered":"Announcing Workbot for Slack: Your New Intelligent Virtual Assistant"},"content":{"rendered":"\n<p style=\"text-align: left;\"><i><\/i>Have you ever wished you could close a Zendesk ticket or update a Salesforce profile without manually logging into each app, finding the correct profile, and updating the proper information every time? Meet Workbot for Slack.<\/p>\n<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1321 aligncenter\" src=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/wb-header-rev3.png\" alt=\"wb-header-rev3\" width=\"1000\" height=\"488\" \/>\n\nWith <a href=\"https:\/\/www.workato.com\/workbot-slack\/\">Workato\u2019s Workbot for Slack<\/a> you can actually complete work within the chat box and even filter out spam messages you get from your apps based on parameters you set. This is the first chat bot on the market that enables employees to access and command applications from within chat, shifting Slack from a listening platform to a doing platform as it takes commands and executes actions<i>. <\/i>Workbot for Slack even understands the chat context and makes recommendations to help your workflow go more smoothly than ever before!\n\nWorkato\u2019s award-winning cloud automation and integration platform is the engine powering Workbot for Slack with robust application connections and data access. Now you can easily view critical business information and execute tasks with over 100 applications, all from your Slack console. Not a Slack user? We\u2019ve got a Workbot for HipChat as well currently in private beta and more to come.\n\n<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1336 aligncenter\" src=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/box-csv.png\" alt=\"how to workbot slack\" width=\"2170\" height=\"768\" \/>\n\nSo what exactly can Workbot for Slack do for you? Here\u2019s a quick demonstration of some of the features and commands you can use with Workbot:\n<ul>\n \t<li><b><b>Perform Tasks Inside Chat\n<\/b><\/b>Turn Slack into more than a communication hub by using Workbot to carry out tasks in your apps. Need to create a new campaign? Update client information? Send an Invoice? No need to log into each respective app, Workbot is on it!<\/li>\n<\/ul>\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1323 aligncenter\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2016\/01\/Salesforce-Create-Campaign-Workbot-slack.gif\" alt=\"Salesforce Create Campaign Workbot slack\" width=\"563\" height=\"439\" \/>\n<ul>\n \t<li><b>Get a 360-degree view of your business data\n<\/b>Workbot for Slack helps you gain better business insights by providing a full view of critical business data regarding your customers, accounts, employees, and more. Workbot can access and intuitively pull information directly from 100+ applications and into your Slack chat window.<\/li>\n<\/ul>\n<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1324 aligncenter\" src=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/workbot-buttons-scaled.png\" alt=\"workbot more info\" width=\"802\" height=\"482\" \/>\nEven if the original notification came from a different app &#8211; in the case above Zendesk &#8211; Workbot will still ask smart follow up questions and pull the relevant customer information from the appropriate app &#8211; in this case Salesforce.\n<ul>\n \t<li><b><b>Set smart notification filtering\n<\/b><\/b>To deal with the overwhelming amount of notification spam from apps, Workbot enables smart filtering of data to provide users and teams with only the most relevant information. You can base your notification filters on the following:<\/li>\n<\/ul>\n<ol>\n \t<li><i>Value<\/i>\nPerhaps you only want to see Zendesk tickets that come from customers in the United States or you would only like to be notified of Zendesk tickets marked \u201cpriority.\u201d You can choose the data values such as ticket priority and customer location that you would like Slackbot to show you. Below only tickets marked priority &gt;= high appear.<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1325 aligncenter\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2016\/01\/Zendesk-only-show-priority-_-high.gif\" alt=\"Zendesk only show priority _= high\" width=\"521\" height=\"519\" \/><\/li>\n \t<li><i>Threshold\n<\/i>You can also filter by a threshold you set &#8211; for instance, \u201cshow all customers with more than five invoices past due.\u201d Below the threshold is 3 tickets, so Workbot alerts you that there has been 4 tickets in the last 15 minutes and shows you each ticket.<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1326 aligncenter\" src=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/white-e1472516809586.png\" alt=\"Zendesk ticket threshold\" width=\"520\" height=\"517\" \/><\/li>\n \t<li><i>Summary View\n<\/i>If you only want to see an overview of your app\u2019s activity, you can ask Workbot to send you summaries of your business data daily or on whatever timeline you choose.Smart filtering means you only see what\u2019s important to you and makes Slack the ultimate work hub!<\/li>\n<\/ol>\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1338 aligncenter\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2016\/01\/Pasted-image-at-2016_01_25-10_17-AM.png\" alt=\"Pasted image at 2016_01_25 10_17 AM\" width=\"437\" height=\"398\" \/>\n<ul>\n \t<li><b><b>Enjoy intelligent automation\n<\/b><\/b>Workbot is not just a command and answer bot &#8211; it also provides intelligent automation to act based on business triggers. For instance, if a customer has too many outstanding support tickets, Workbot will notify the manager. Workbot understands the context of your commands and this automation drives business efficiency across the organization. Watch our demo video to see the flow of conversation enabled by the intuitive Workbot.<\/li>\n<\/ul>\n<div style=\"width: 1280px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-708-1\" width=\"1280\" height=\"720\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2016\/01\/workbot_websiteedit.mp4?_=1\" \/><a href=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2016\/01\/workbot_websiteedit.mp4\">https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2016\/01\/workbot_websiteedit.mp4<\/a><\/video><\/div>\n<strong>A Game Changer for Slack Users<\/strong>\n\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1341\" src=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/workato-header-e1473354057577.png\" alt=\"Workbot_Testimonials-1\" width=\"1000\" height=\"700\" \/>\n\n<a href=\"https:\/\/www.workato.com\/workbot-slack\/\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1328 size-full\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2016\/01\/slackbutton.png\" alt=\"slackbutton\" width=\"218\" height=\"60\" \/><\/a>\n\nStill not convinced? Constellation Research predicts Workbot is one to watch as it makes &#8220;business users more productive and with that more successful.&#8221; <a href=\"https:\/\/enswmu.blogspot.com\/2016\/01\/first-take-workatos-workbot-cuts.html\" target=\"_blank\">Read the full article here &gt;<\/a>\n\n&nbsp;\n","protected":false},"excerpt":{"rendered":"<p>Have you ever wished you could close a Zendesk ticket or update a Salesforce profile without manually logging into each app, finding the correct profile, and updating the proper information every time? Meet Workbot for Slack. With Workato\u2019s Workbot for Slack you can actually complete work within the chat box and even filter out spam [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":11661,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[35],"tags":[],"class_list":["post-708","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-product-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Announcing Workbot for Slack: Your New Intelligent Virtual Assistant - Workato<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog2workato.wpengine.com\/announcing-workbot-for-slack-your-new-intelligent-virtual-assistant\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Announcing Workbot for Slack: Your New Intelligent Virtual Assistant - Workato\" \/>\n<meta property=\"og:description\" content=\"Have you ever wished you could close a Zendesk ticket or update a Salesforce profile without manually logging into each app, finding the correct profile, and updating the proper information every time? 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