{"id":2718,"date":"2025-07-14T16:02:21","date_gmt":"2025-07-14T20:02:21","guid":{"rendered":"https:\/\/blog2wrkdev.wpenginepowered.com\/workato-good360-automation\/"},"modified":"2026-10-08T08:22:46","modified_gmt":"2026-10-08T12:22:46","slug":"workato-good360-automation","status":"publish","type":"post","link":"https:\/\/blog2workato.wpengine.com\/workato-good360-automation\/","title":{"rendered":"How Good360 Australia Drives Impact 8x Faster with Workato"},"content":{"rendered":"\n

The organisation\u2019s mission is to ensure that excess goods and services produced by businesses flow to people in need, rather than go to waste. The result is a Circle of Good that supports 15,000 people every week, reducing need and waste so that everyone benefits – people and our planet. Within the last decade, over 4,500 charities and disadvantaged schools have used Good360\u2019s e-commerce platform to order over 44 million items for 4.8 million people in need. How does a lean nonprofit on a tight budget scale to achieve such feats?<\/p>\n\n\n\n

Shawn Peters, Chief Technology Officer at Good360 Australia, has the answer. It has to do with orchestrating across an extensive technology stack, to get the right goods to the right people at the right time. But their story first starts with a series of disappointments.<\/p>\n\n\n\n

Rigid, unscalable integrations<\/strong><\/h2>\n\n\n\n

To ensure beneficiaries receive the goods they order, product and user data needs to be captured accurately and swiftly synced across all internal systems. However, rigid integrations prevented Good360 from scaling to meet the needs of a vast network of nonprofits and their evolving needs. <\/p>\n\n\n

\r\n
\u201c<\/div>\r\n
\r\n\t\t\u201cWe\u2019ve been using integration tools for years to connect our internal systems, but always had issues when customising workflows. Many pre-built connectors are not really fit-for-purpose, and require hours to customise. Development teams typically need to assist, causing delays, unnecessary costs and complexities in our projects.\u201d <\/div>\r\n\t
\r\n\t\t\t\t\t\t \r\n\t\t\t\t\tShawn Peters, \t\t\t\t<\/span>\r\n\t\t\t\t\t\t \r\n\t\t\t\t\tChief Technology Officer @ Good360 Australia\t\t\t\t<\/span>\r\n\t\t\t <\/div>\r\n\t<\/div>\n\n\n

Despite already owning an integration tool, Shawn\u2019s team struggled to connect their Netsuite ERP to the content management system, Magento. The lack of flexibility made end-to-end connectivity impossible, and Good360 could not afford to eat up their lean IT team\u2019s time to hardcode a fix each time.<\/p>\n\n\n\n

Delivering the right goods to the right people at the right time<\/strong><\/h2>\n\n\n
\r\n
\u201c<\/div>\r\n
\r\n\t\t\u201cWe brought in Workato to replace our inflexible integration tool (Celigo), and were blown away with the user experience – how easy it is to build recipes. We\u2019ve since made it the centrepiece of our ecosystem to integrate all of our SaaS platforms and data analytics tools as well.\u201d <\/div>\r\n\t
\r\n\t\t\t\t\t\t \r\n\t\t\t\t\tShawn Peters, \t\t\t\t<\/span>\r\n\t\t\t\t\t\t \r\n\t\t\t\t\tChief Technology Officer @ Good360 Australia\t\t\t\t<\/span>\r\n\t\t\t <\/div>\r\n\t<\/div>\n\n\n

Good360 Australia now uses Workato to sync product and user data across all core systems. Whenever a new order is made, Workato captures and stores both user and product data in their Salesforce CRM and NetSuite ERP. This flexible, bi-directional sync allows Good360 to track beneficiaries\u2019 orders, stay on top of inventory counts, and make arrangements that allow even unique orders to be fulfilled in a smooth and timely manner.\u00a0<\/p>\n\n\n\n

Here\u2019s how it works:
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\"A<\/a><\/figure>\n\n\n\n

Doing more with less<\/strong><\/h2>\n\n\n\n

Taking just 8 weeks to go live with Workato, Good360 achieved:<\/p>\n\n\n\n