{"id":2601,"date":"2025-03-11T22:33:40","date_gmt":"2025-03-12T02:33:40","guid":{"rendered":"https:\/\/blog2wrkdev.wpenginepowered.com\/madetech-iqlink-optimized\/"},"modified":"2026-09-30T08:35:46","modified_gmt":"2026-09-30T12:35:46","slug":"madetech-iqlink-optimized","status":"publish","type":"post","link":"https:\/\/blog2workato.wpengine.com\/madetech-iqlink-optimized\/","title":{"rendered":"How iQlink helped Made Tech accurately process and track >1000 requests monthly, with SXConnect, powered by Workato"},"content":{"rendered":"\n

Digital transformation in the public sector is no small feat. With complex, often legacy systems and a pressing need for efficiency, public sector organisations face significant challenges in modernising their operations. Made Tech<\/a>, a UK-based company providing digital, data and technology services to the UK public sector, was no exception. They sought to optimize internal operations across HR, project management, and finance, and to do so quickly. To achieve this, they partnered with iQlink<\/a>, known for its  integration and automation expertise. Together, they leveraged the SXconnect managed service, powered by Workato, to deliver a far more efficient, automated, and seamless experience across key business functions. This is their story.<\/p>\n\n\n\n

Manual processes, limited visibility and affected client dynamics<\/strong><\/h2>\n\n\n\n

Made Tech recognised several key areas where manual processes were hindering efficiency and visibility, creating opportunities for improvement. One major challenge was managing staff absences. The company aimed to enhance visibility and reliability in tracking absences, ensuring that project timelines and customer experience were not impacted.<\/p>\n\n\n\n

Made Tech also relied on manual processes to transfer project invoices to the finance team, which led to errors, delays, and inefficiencies in reconciliation. This not only affected cash flow but also impacted relationships with stakeholders. The goal was to streamline these operations, reduce the risk of mistakes, and enhance the overall financial process, ensuring a smoother experience that contributes to stronger relationships with clients and partners.<\/p>\n\n\n\n

Partnering with iQlink to reimagine billing and resource planning<\/strong><\/h2>\n\n\n\n

Faced with broad and complex requirements across core business functions, Made Tech partnered with iQlink, who pioneered a strategic approach rather than relying on piecemeal automation or rigid native integrations. iQlink reimagined end-to-end workflows using SXConnect, powered by Workato\u2019s enterprise orchestration<\/a> capabilities. This involved replacing costly and time-consuming bespoke Salesforce APEX code with Workato\u2019s powerful yet elegant integration-led automation workflows (i.e. recipes) and robust integrations (i.e. connectors). Workato\u2019s dashboards and analytics also offered real-time monitoring and lifecycle management of these business-critical workflows, while syncing with Python code blocks used to handle complex data transformation. <\/p>\n\n\n

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\u201c<\/div>\r\n
\r\n\t\tu0022Our mission was to deliver a streamlined and robust experience to Made Tech, where automation takes care of time-consuming tasks, so they can focus on their core business.\u201d rn <\/div>\r\n\t
\r\n\t\t\t\t\t\t \r\n\t\t\t\t\tMichael Williams, \t\t\t\t<\/span>\r\n\t\t\t\t\t\t \r\n\t\t\t\t\tManaging Director, iQlink\t\t\t\t<\/span>\r\n\t\t\t <\/div>\r\n\t<\/div>\n\n\n

Together, they redesigned the way Made Tech handles HR data, project management and financial processes \u2014 all without needing to manage the technical infrastructure in-house. This includes:<\/p>\n\n\n\n