{"id":2568,"date":"2026-07-02T04:16:36","date_gmt":"2026-07-02T08:16:36","guid":{"rendered":"https:\/\/blog2wrkdev.wpenginepowered.com\/jollibee-procurement-gains\/"},"modified":"2026-09-30T08:34:47","modified_gmt":"2026-09-30T12:34:47","slug":"jollibee-procurement-gains","status":"publish","type":"post","link":"https:\/\/blog2workato.wpengine.com\/jollibee-procurement-gains\/","title":{"rendered":"Jollibee’s 88% Efficiency Gain With Procurement Automation"},"content":{"rendered":"\n

Jollibee Foods Corporation<\/a> (JFC), also known as the Jollibee Group, is one of the world\u2019s largest and fastest-growing restaurant companies with over 9,600 stores in 32 countries. <\/p>\n\n\n\n

With a mission to serve great-tasting food and bring the joy of eating to everyone, the Jollibee Group has grown organically and through acquisitions. They currently manage a total of 19 prominent brands.<\/p>\n\n\n\n

A series of challenges motivated Jollibee Group to think out of the box and explore divergent ideas that inspired its innovative approach to digital transformation. <\/p>\n\n\n\n

Before we dive into how low-code enterprise orchestration enabled them to increase agility and foster innovation, let\u2019s look into the challenges the team had to overcome.<\/p>\n\n\n\n

Thinking beyond vendor-specific solutions<\/strong><\/h2>\n\n\n\n

As they grew, Jollibee Group faced the challenge of dealing with outdated user interfaces in its Enterprise Resource Planning (ERP). <\/p>\n\n\n\n

They were primarily on SAP SRM, which was not user-friendly for their employees. They also grappled with user errors in defining workflows and approvals that were not in sync with organizational changes. <\/p>\n\n\n\n

At the same time, making any changes to the existing system entailed expensive development and regression testing, which was not scalable.<\/p>\n\n\n\n

Alongside SAP SRM, Jollibee Group\u2019s technology team also needed to deal with the complexity of supporting 4 other ERP<\/a> systems that were being used across their 18 brands.<\/p>\n\n\n\n

This, in turn, made it a challenge for employees who were being rotated across different brands to get a consistent experience.<\/p>\n\n\n\n

Concurrently, the team needed to migrate away from SAP SRM, which was reaching its end of life in 2027. <\/p>\n\n\n\n

Doing any customization work in SAP SRM would have been a throwaway solution since the team would eventually migrate to another system. <\/p>\n\n\n\n

The team needed a solution that was independent of the replacement system while ensuring that their stringent global approval process could be followed.<\/p>\n\n\n

\n
\"Jollibee<\/a><\/figure>\n<\/div>\n\n\n

Reimagined procure-to-pay process<\/strong><\/h2>\n\n\n\n

Instead of taking the conventional route of building yet another user interface in a system nearing the end of its life, Jollibee Group partnered with Workato<\/a>, a low-code enterprise orchestration leader, to pioneer the adoption of a composable<\/a> ERP architecture.<\/p>\n\n\n\n

This required integrating and automating end-to-end workflows to deliver a differentiated, easy-to-use experience for users across the business. <\/p>\n\n\n\n

Jollibee Group tapped Workato\u2019s low-code<\/a> capabilities to orchestrate and automate approval routing across its business, connecting solutions to meet its needs.\u00a0<\/p>\n\n\n\n

Shop-Pay is Jollibee Group\u2019s visionary digital transformation initiative, designed to reimagine the Procure-to-Pay process by bringing SAP approval closer to the users through integration with Microsoft Teams. <\/p>\n\n\n\n

Here\u2019s how it works:<\/p>\n\n\n\n

\"Jollibee<\/figure>\n\n\n\n
    \n
  1. A user requests a new shopping cart in SAP SRM<\/li>\n\n\n\n
  2. Workato gets the shopping cart for approval<\/li>\n\n\n\n
  3. Workato gets the nature of the shopping cart from SRM<\/li>\n\n\n\n
  4. Workato identifies the appropriate approval matrix based on its record of Jollibee Group\u2019s spend policy<\/li>\n\n\n\n
  5. Workato retrieves approvers based on Jollibee Group\u2019s organizational hierarchy as defined  in SAP SuccessFactors<\/li>\n\n\n\n
  6. Workato Teams bot notifies approvers of the shopping cart for their action and displays the shopping cart details relevant for decision-making<\/li>\n\n\n\n
  7. The bot enables users to approve, reject, or add approvers in Microsoft Teams<\/li>\n\n\n\n
  8. The bot then automatically pushes the fully approved requisition back to SAP<\/a> SRM so that a Purchase Order can be created from that requisition<\/li>\n<\/ol>\n\n\n\n

    With a composable ERP architecture, Jollibee Group is no longer constrained by the limitations of the SAP interface. <\/p>\n\n\n\n

    The technology team can continue being agile with their backend transformation to upgrade SAP while still innovating to meet business needs and improve the shopping cart approval experience, incorporating it into a tool they use every day, like Microsoft Teams.<\/p>\n\n\n\n

    \"\"\/<\/figure>\n\n\n\n

    Approval interface on SAP ported over to a mobile-friendly user interface<\/em><\/p>\n\n\n\n

    Significant efficiency gains, yet fully compliant<\/strong><\/h2>\n\n\n\n

    With Shop-Pay, Jollibee Group was able to:<\/p>\n\n\n\n

      \n
    • Realize an 88% increase<\/strong> in efficiency in managing shopping carts<\/li>\n\n\n\n
    • Ensure 100% adherence to approval limits and controls by eliminating user errors<\/strong><\/li>\n\n\n\n
    • Provide users across all brands with a seamless and mobile-friendly user experience<\/strong>\u00a0<\/li>\n\n\n\n
    • Remove dependency<\/strong> on the ERP backend<\/li>\n\n\n\n
    • Eliminate redundant encoding of approvers by integrating with HR organisational data<\/li>\n\n\n\n
    • Eliminate the need for costly customizations<\/li>\n<\/ul>\n\n\n
      \r\n
      \u201c<\/div>\r\n
      \r\n\t\t\u201cWhile great ideas are essential, the ability to execute them effectively is what truly makes a difference. Our partnership with Workato has been instrumental in turning our innovative concepts into reality.\u201d <\/div>\r\n\t
      \r\n\t\t\t\t\t\t \r\n\t\t\t\t\tAlvin Pascual, \t\t\t\t<\/span>\r\n\t\t\t\t\t\t \r\n\t\t\t\t\tGlobal Head for Enterprise Systems, Jollibee Worldwide Services\t\t\t\t<\/span>\r\n\t\t\t <\/div>\r\n\t<\/div>\n\n\n

      The future of automation at Jollibee Group<\/strong><\/h2>\n\n\n\n

      Shop-Pay opens up possibilities for further automation across Jollibee Group. <\/p>\n\n\n\n

      The team now has the opportunity to use the workflow engine that they built in different enterprise scenarios – access controls, invoice automation, managing franchisees, and even enterprise project management and document approvals.  <\/p>\n\n\n\n

      By challenging the status quo and leveraging modern low-code orchestration, Jollibee Group is not only improving internal efficiencies but also setting a benchmark for innovation in the fast-food industry.<\/p>\n\n\n\n

      <\/p>\n","protected":false},"excerpt":{"rendered":"

      Jollibee Foods Corporation (JFC), also known as the Jollibee Group, is one of the world\u2019s largest and fastest-growing restaurant companies with over 9,600 stores in 32 countries. With a mission to serve great-tasting food and bring the joy of eating to everyone, the Jollibee Group has grown organically and through acquisitions. They currently manage a […]<\/p>\n","protected":false},"author":99,"featured_media":11015,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[31,34],"tags":[],"class_list":["post-2568","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automation-integration","category-customer-stories"],"acf":[],"yoast_head":"\nJollibee's 88% Efficiency Gain With Procurement Automation<\/title>\n<meta name=\"description\" content=\"See how Jollibee achieved an 88% procurement efficiency gain using low-code automation to improve compliance, agility, and user experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog2workato.wpengine.com\/jollibee-procurement-gains\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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