{"id":2550,"date":"2024-11-01T18:31:09","date_gmt":"2024-11-01T22:31:09","guid":{"rendered":"https:\/\/blog2wrkdev.wpenginepowered.com\/helia-ai-strategy\/"},"modified":"2026-09-30T08:34:15","modified_gmt":"2026-09-30T12:34:15","slug":"helia-ai-strategy","status":"publish","type":"post","link":"https:\/\/blog2workato.wpengine.com\/helia-ai-strategy\/","title":{"rendered":"Helia\u2019s AI-first Strategy with Workato: 4x Developer Capacity and 35% Time Savings"},"content":{"rendered":"\n

With a name inspired by the sun, Helia<\/a> has been a beacon of innovation in Australia’s Lenders Mortgage Insurance (LMI) industry since 1965. As Australia\u2019s first LMI provider, Helia creates brighter outcomes for people by helping home buyers enter the property market sooner, by not having to wait to save the traditional 20% deposit. Helia provides LMI to banks and non-bank mortgage originators, so these lenders can in turn help more aspiring home buyers realise their property dreams sooner.<\/p>\n\n\n\n

Enhancing Helia\u2019s customer experience<\/strong><\/h2>\n\n\n\n

Helia\u2019s commitment to delivering a seamless, future-fit customer experience led them on a two-year agile transformation journey. Partnering with Workato, Helia harnessed the power of orchestration<\/a> to unlock efficiency gains, free up critical resources, and innovate with an AI-first tech strategy that set them apart in the industry. This is their story.<\/p>\n\n\n\n

Reimagining integration<\/strong><\/h2>\n\n\n\n

Helia\u2019s Digital Solutions Director, Neil Rodgers, saw an opportunity to introduce an iPaaS<\/a> that could empower Helia to reimagine their integration layer, which powers their services and databases. <\/p>\n\n\n\n

His vision was to have applications run themselves, without the need for production support, so that his team could work on new features instead of having to tinker with the user interface and business processes layers. Neil also wanted to reduce the need for specialised resources, introducing low code solutions so that anyone could develop or run the applications. This would expand the pool of resources available at any given time.<\/p>\n\n\n\n

An integration layer that any squad member could utilise would help take Neil\u2019s team to the next level. Such squads included application developers, data engineers, AI engineers and data scientists, as well as cloud infrastructure engineers. A cohesive integration strategy that fuses automation and AI (i.e. enterprise orchestration), would provide a foundation for their approach to federate<\/a> everything to ensure shared ownership, whereby everyone champions the use of a range of tools to solve business problems.<\/p>\n\n\n

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\u201c<\/div>\r\n
\r\n\t\tu0022Helia does not believe in CV-driven development, which would restrict us to building solutions based on the technology familiar to the developer assigned. Instead, the assigned developer must be able to use the right technology for the solution. Workato\u2019s low\/no code iPaaS capabilities fits perfectly with this philosophy.u0022 <\/div>\r\n\t
\r\n\t\t\t\t\t\t \r\n\t\t\t\t\tNeil Rodgers, \t\t\t\t<\/span>\r\n\t\t\t\t\t\t \r\n\t\t\t\t\tDigital Solutions Director, Helia\t\t\t\t<\/span>\r\n\t\t\t <\/div>\r\n\t<\/div>\n\n\n

Ultimately, Neil and his team are guided by their department\u2019s Objectives and Key Results (OKRs) framework<\/a> which sits within Helia\u2019s wider strategic roadmap. Orchestration was able to support in delivering on these OKRs, which include:<\/p>\n\n\n\n