{"id":2536,"date":"2024-10-04T14:43:12","date_gmt":"2024-10-04T18:43:12","guid":{"rendered":"https:\/\/blog2wrkdev.wpenginepowered.com\/broadcom-efficiency\/"},"modified":"2026-09-30T08:33:35","modified_gmt":"2026-09-30T12:33:35","slug":"broadcom-efficiency","status":"publish","type":"post","link":"https:\/\/blog2workato.wpengine.com\/broadcom-efficiency\/","title":{"rendered":"How Broadcom Grew Through Acquisition and Freed Up IT"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.linkedin.com\/in\/stanley-toh-982b5728\/\" target=\"_blank\" rel=\"noreferrer noopener\">Stanley Toh<\/a>, Head of End User Services and Experience at <a href=\"https:\/\/www.broadcom.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Broadcom<\/a>, found himself between a rock and a hard place in 2018. Broadcom\u2019s aggressive acquisition strategy\u2014encompassing companies like CA Technologies, Symantec, and most recently VMware\u2014had accelerated its growth into a semiconductor giant with $36 billion in annual revenue, but had also created new complexities for Stanley and his team. With every additional acquisition, Broadcom\u2019s backlog of IT requests grew to new heights and threatened employee productivity and service quality. Stanley faced the challenge of scaling IT operations, and was about to embark on an automation journey that would result in thousands of hours per month saved and no additional IT headcount needed in spite of the astronomical growth in Broadcom\u2019s headcount.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>With Rapid Growth Came IT Challenges<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Broadcom\u2019s frequent acquisitions and growing IT demands had put the company in a state of constant flux. Broadcom\u2019s IT department was facing a high volume of complex requests, creating an overwhelming backlog. This was in turn negatively impacting employee productivity and the end-user experience. With this at the top of Stanley\u2019s mind, he knew it was critical to onboard and offboard employees quickly and accurately.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Orchestrating Solutions with Integration and Automation<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Stanley was determined to improve efficiency, and began by focusing on the critical processes of new hire onboarding and employee offboarding. He streamlined the provisioning of services, devices, and access rights for new employees brought on through acquisition while simultaneously providing managers with timely status updates through Workday and Okta automations, facilitated by Workato. With offboarding, Stanley drove the adoption of a secure process that consisted of immediate deactivation of identity and access, a transfer of ownership service, document archiving, and asset recovery. These all contributed to minimizing delays and removing security risks.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>The Results&nbsp;<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Stanley\u2019s results were remarkable and the benefits of automating the onboarding and offboarding processes. Provisional emails to new employees were sent <strong>50 times faster<\/strong>. As Stanley proudly noted, \u2018Right now, we have over 300 automations running between 105,000 to 120,000 jobs a month&#8230;we save about<strong> 6,500 human hours a month<\/strong>. That is efficiency for you.\u2019 Most notably, Stanley managed to maintain the size of his IT department even as the company\u2019s workforce grew by 43%, demonstrating the scalability and efficiency achieved through automation.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/3_AD_4nXe0cLVTR0dW9wVz8RqnvxSuMBslfOjQwlnDk1hrZzTfj8equzFo7FbYTl2U7m0QhufyIYzxDg_Lu9fLaP-nulVCpu3y253YeIcfQx93FQPL-gWSXzjSzrI1_mTGOr7tWz_TcDa7pxC3u6Cp_DTGL_oYzlswkeyMjgfC6lbQ0PRbjo1SM33Ig-1.png\" alt=\"Broadcom automation efficiency graph\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Case for Automation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Stanley deftly addressed the question \u201cWhy automate?\u201d during his talk at Workato\u2019s annual conference, Automate 2024. He urged attendees to consider that avoiding investment in automation will cost far more than the investment in automation. Over time, automation optimizes costs, improves efficiency, and also enhances scalability while reducing efforts. Stanley\u2019s journey at Broadcom illustrates that leveraging automation can solve business-critical challenges and can build a foundation for the future: a philosophy for remaining competitive in a rapidly changing industry.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Stanley Toh, Head of End User Services and Experience at Broadcom, found himself between a rock and a hard place in 2018. Broadcom\u2019s aggressive acquisition strategy\u2014encompassing companies like CA Technologies, Symantec, and most recently VMware\u2014had accelerated its growth into a semiconductor giant with $36 billion in annual revenue, but had also created new complexities for [&hellip;]<\/p>\n","protected":false},"author":99,"featured_media":11029,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[31,34],"tags":[],"class_list":["post-2536","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automation-integration","category-customer-stories"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Broadcom Grew Through Acquisition and Freed Up IT - Workato<\/title>\n<meta name=\"description\" content=\"Learn how Broadcom scaled IT operations and implemented automation that saved thousands of IT hours per month.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog2workato.wpengine.com\/broadcom-efficiency\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Broadcom Grew Through Acquisition and Freed Up IT - Workato\" \/>\n<meta property=\"og:description\" content=\"Learn how Broadcom scaled IT operations and implemented automation that saved thousands of IT hours per month.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog2workato.wpengine.com\/broadcom-efficiency\/\" \/>\n<meta property=\"og:site_name\" content=\"Workato\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-04T18:43:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-30T12:33:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/broadcom-stanley.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Rohan Solanki\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rohan Solanki\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/broadcom-efficiency\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/broadcom-efficiency\\\/\"},\"author\":{\"name\":\"Brad Griffith\",\"@id\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/#\\\/schema\\\/person\\\/48d4fbdd705873544c1bf42aecf288d5\"},\"headline\":\"How Broadcom Grew Through Acquisition and Freed Up IT\",\"datePublished\":\"2024-10-04T18:43:12+00:00\",\"dateModified\":\"2026-09-30T12:33:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/broadcom-efficiency\\\/\"},\"wordCount\":474,\"image\":{\"@id\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/broadcom-efficiency\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/broadcom-stanley.png\",\"articleSection\":[\"Automation &amp; 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