{"id":2154,"date":"2022-06-16T21:46:55","date_gmt":"2022-06-17T01:46:55","guid":{"rendered":"https:\/\/blog2wrkdev.wpenginepowered.com\/it-chatbot\/"},"modified":"2026-09-30T08:17:24","modified_gmt":"2026-09-30T12:17:24","slug":"it-chatbot","status":"publish","type":"post","link":"https:\/\/blog2workato.wpengine.com\/it-chatbot\/","title":{"rendered":"4 IT chatbots that can transform the employee experience"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">According to a <a href=\"https:\/\/jumpcloud.com\/resources\/it-trends-report-remote-work-security-cloud-services\" target=\"_blank\" rel=\"noreferrer noopener\">study by JumpCloud<\/a>, roughly 2 out of every 3 employees in IT feel overwhelmed when it comes to managing the remote work environment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While there\u2019s no easy way to take the work off their backs, an IT chatbot can streamline a large share of their tasks and make their interactions with stakeholders much easier. We\u2019ll share how this can play out by introducing you to a few kinds of IT chatbots. But first, let\u2019s review what an IT chatbot is.<\/p>\n\n\n\r\n    <div class=\"article__cta\">\r\n\t\t            <div class=\"article__cta-right\">\r\n                <img decoding=\"async\" class=\"article__cta-right_image\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/AD_4nXcOwkKcrrTEe2h5Uh3Y0JgSO9grPIl3dfscv-VpSgbFyy4CugiH6fzvyiSO7dQTgpn3guRD2nErQYcNLFWUo7PqdmzFb56nDOKN69K2O8mlrcSC8Ahc5Zeg-E3ZQP1OLyqNFgmOPAkeycsFHeprG52GEgFrBoBrMojE7-150x150.png\"\r\n                     alt=\"\">\r\n                <div class=\"article__cta-right_content\">\r\n                    <h4>Keep employees in your business comms platform with Workbot<\/h4>\r\n                    <p>Learn about the custom apps you can build in Slack or Microsoft Teams with Workbot.<\/p>\r\n                <\/div>\r\n\t\t\t\t                    <a class=\"article__cta-right_btn\"\r\n                       href=\"https:\/\/www.workato.com\/request_demo?ref=connector-it-chatbot\">Schedule a demo<\/a>\r\n\t\t\t\t            <\/div>\r\n\t\t    <\/div>\r\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is an IT chatbot?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s a type of chatbot that allows employees to access the data and functionality from their applications without leaving their business communications platform, whether that\u2019s <a href=\"https:\/\/www.workato.com\/integrations\/slack?ref=connector-it-chatbot\">Slack<\/a> or <a href=\"https:\/\/www.workato.com\/integrations\/microsoftteams?ref=connector-it-chatbot\">Microsoft Teams<\/a>. Moreover, these chatbots are easily customizable and can be used in your automations in a variety of ways.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Assistant Bot empowers employees to procure the equipment they need<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As the majority of employees continue to work from home <a href=\"https:\/\/news.gallup.com\/poll\/355907\/remote-work-persisting-trending-permanent.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">at least some days out of the week<\/a>, they\u2019ll need an easy and effective way to procure home office equipment over time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Assistant Bot can help them do just that. Here\u2019s how:<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Streamline Your IT Help Desk | Automations for IT\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/rXuB5-MzdYI?start=357&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">On the homepage of Assistant Bot, an employee clicks on \u201cEquipment Provisioning.\u201d The bot then asks the employee to select the equipment they need (the employee can choose from a pre-configured drop down), and once their selection gets made, a ticket is created in an application like <a href=\"https:\/\/www.workato.com\/integrations\/servicenow?ref=connector-it-chatbot\">ServiceNow<\/a>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The employee can click on \u201cRequest Approvals\u201d once they\u2019ve finished making their equipment selections, prompting the bot to share the request in a specific channel that includes the approver(s); a member of that channel can go on to review the ticket (included in the bot\u2019s message) and approve or reject the request with the click of a button.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Related: <\/em><a href=\"https:\/\/www.workato.com\/the-connector\/service-desk-chatbot\/\"><em>A guide to service desk chatbots<\/em><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. IT Bot provides an easy means for employees to get answers&nbsp;<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">IT faces certain questions all too often, from \u201cWhat\u2019s the wifi password?\u201d to \u201cHow can I connect to the printer?\u201d to \u201cHow can I request a new laptop?\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can help employees find the answers to these questions themselves while keeping IT focused on more meaningful work with IT Bot.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s how the bot can help:<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.youtube.com\/watch?v=y2F39W434Mk&#038;t=57s\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Through the bot, an employee clicks \u201cSearch Zendesk Article.\u201d A modal then appears, allowing the employee to type in their question and the category it would fall under. Once the employee hits \u201cApply Filters,\u201d the bot combs through <a href=\"https:\/\/www.workato.com\/integrations\/zendesk?ref=connector-it-chatbot\">Zendesk<\/a> and returns the most relevant articles\u2014all in real-time. The employee can not only view the articles but also post them to a specific channel in your business communications platform, allowing others to also get the information they need.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Related: <a href=\"https:\/\/www.workato.com\/the-connector\/internal-chatbots\/\">The top benefits of using an internal chatbot<\/a><\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Firefighter lets employees request access to applications&nbsp;<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cFirefighter\u201d is a favorite among employees here at Workato.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the homepage, employees have a variety of actions they can take, from requesting access to an application to creating a ticket for the business technology (BT) team. The bot even offers an unexpected moment of delight by presenting a silly image of characters from Despicable Me at the top. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/dov-d8yqrDO_XBxL_GLFpcFbjIWYrXsMs5oMllUPlHaAYh9AFkGexT_WTeRYKtW0tBMyM5Deccf7qolfMDdwDhTKFgOZJGQESt1KX9qVQly3T-yUuDHPnZEEzKfBUp1QCz93MCwiGj6F8jKvRG8.png\"><img decoding=\"async\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/dov-d8yqrDO_XBxL_GLFpcFbjIWYrXsMs5oMllUPlHaAYh9AFkGexT_WTeRYKtW0tBMyM5Deccf7qolfMDdwDhTKFgOZJGQESt1KX9qVQly3T-yUuDHPnZEEzKfBUp1QCz93MCwiGj6F8jKvRG8.png\" alt=\"\" class=\"wp-image-31850\" style=\"width:455px;height:533px\"\/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Any of the actions shown above are fairly intuitive for the employee to take. For example, if an employee were to click \u201cRequest for Apps,\u201d they\u2019d see the following modal:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/2SwFULKc9mUA14dngVFmiC7hfoB0eCf0f6am_7oZjaxtiDoa8mLYgEkwdRjkW1V1Ads35nuh8F1hfjmdwfV3qmjf50eoQ2G3CsAUGwcN99EpSf3LtNuc_K4T_9QlFwF7ofr2hR3YG95m9wMdmOY.png\"><img decoding=\"async\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/2SwFULKc9mUA14dngVFmiC7hfoB0eCf0f6am_7oZjaxtiDoa8mLYgEkwdRjkW1V1Ads35nuh8F1hfjmdwfV3qmjf50eoQ2G3CsAUGwcN99EpSf3LtNuc_K4T_9QlFwF7ofr2hR3YG95m9wMdmOY.png\" alt=\"\" class=\"wp-image-31855\" style=\"width:454px;height:548px\"\/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Once submitted, the assigned approver (typically the beneficiary\u2019s manager) can review the request and decide whether to approve or reject it. If accepted, Firefighter goes on to notify the BT team of the approver\u2019s decision, allowing a member of that team to carry out the provisioning quickly thereafter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Related: <\/em><a href=\"https:\/\/www.workato.com\/the-connector\/hr-chatbots\/\"><em>What is an HR chatbot? These 7 examples help illustrate how they can work<\/em><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Office Assistant allows employees to schedule visits to the office<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Another internal favorite, Office Assistant allows Workato\u2019s employees to perform a variety of tasks related to visiting an office.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This includes following specific employees to keep tabs on when they\u2019re (and aren\u2019t) coming into a given office; uploading required documentation, like a COVID-19 Vaccination Card; sharing that you\u2019ve tested positive for COVID-19 (Office Assistant will then perform contact tracing); and reserving your office visit, which involves selecting the day you plan to come in and the desk you\u2019ll work from.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/Screen-Shot-2022-06-16-at-5.12.15-PM.png\"><img decoding=\"async\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/Screen-Shot-2022-06-16-at-5.12.15-PM.png\" alt=\"A screenshot of Office Assistant's homepage\" class=\"wp-image-28262\" style=\"width:608px;height:531px\"\/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">The benefits from using Office Assistant are plentiful: Employees feel more comfortable coming into the office; team members are more likely to come in on the same days; an employee is guaranteed a workstation during their visit; HR can easily coordinate office visits and perform contact tracing at scale, etc.<\/p>\n\n\n\r\n    <div class=\"article__cta\">\r\n\t\t            <div class=\"article__cta-right\">\r\n                <img decoding=\"async\" class=\"article__cta-right_image\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/AD_4nXcOwkKcrrTEe2h5Uh3Y0JgSO9grPIl3dfscv-VpSgbFyy4CugiH6fzvyiSO7dQTgpn3guRD2nErQYcNLFWUo7PqdmzFb56nDOKN69K2O8mlrcSC8Ahc5Zeg-E3ZQP1OLyqNFgmOPAkeycsFHeprG52GEgFrBoBrMojE7-150x150.png\"\r\n                     alt=\"\">\r\n                <div class=\"article__cta-right_content\">\r\n                    <h4>Built any IT chatbot without writing a line of code<\/h4>\r\n                    <p>Workbot lets you build custom applications in Slack or Microsoft Teams quickly and easily. You can learn more by scheduling a demo with one of our automation experts.<\/p>\r\n                <\/div>\r\n\t\t\t\t                    <a class=\"article__cta-right_btn\"\r\n                       href=\"https:\/\/www.workato.com\/request_demo?ref=connector-itchatbot\">Schedule a demo<\/a>\r\n\t\t\t\t            <\/div>\r\n\t\t    <\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>According to a study by JumpCloud, roughly 2 out of every 3 employees in IT feel overwhelmed when it comes to managing the remote work environment. While there\u2019s no easy way to take the work off their backs, an IT chatbot can streamline a large share of their tasks and make their interactions with stakeholders [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":12372,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[32],"tags":[],"class_list":["post-2154","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>4 IT chatbots that can transform the employee experience - Workato<\/title>\n<meta name=\"description\" content=\"These chatbots allow employees to procure equipment, schedule office visits, request access to apps, and more, within Slack or Microsoft Teams.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog2workato.wpengine.com\/it-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4 IT chatbots that can transform the employee experience - 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