{"id":2142,"date":"2022-05-23T16:53:10","date_gmt":"2022-05-23T20:53:10","guid":{"rendered":"https:\/\/blog2wrkdev.wpenginepowered.com\/tango-card-streamlines-vendor-billing-with-approvals-bot\/"},"modified":"2026-09-30T08:16:53","modified_gmt":"2026-09-30T12:16:53","slug":"tango-card-streamlines-vendor-billing-with-approvals-bot","status":"publish","type":"post","link":"https:\/\/blog2workato.wpengine.com\/tango-card-streamlines-vendor-billing-with-approvals-bot\/","title":{"rendered":"How Tango Card streamlined vendor billing with Workato\u2019s Approvals Bot Accelerator"},"content":{"rendered":"\n\n\n<p class=\"wp-block-paragraph\">Every time a vendor bill came in, someone in accounts payable would have to exchange emails with the colleague who owned the vendor relationship, where they\u2019d ask about the accuracy of the invoice amount, whether someone else needed to review the invoice, etc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This process proved to be time consuming for all parties; but more than that, it increased the likelihood of making late payments to vendors and it risked non-compliance with specific laws and regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Accounts Payable team at Tango Card, an incentive-delivery technology platform, decided to partner with their colleagues in BT\u2014Adam Cole, the Senior Director of Business Systems, and Carson Turner, a Business Systems Analyst\u2014to tackle this head on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once Cole and Turner reviewed the issue and assessed their options diligently, they decided to use Workato\u2019s <a href=\"https:\/\/www.workato.com\/accelerators\/approval_bot?ref=connector-tango-card\">Approvals Bot Accelerator<\/a> to transform the process.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Building off of a solid foundation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As a Workato Accelerator, Approval Bot offered the team at Tango Card a tried-and-true solution with the core functionality already built out.&nbsp;<\/p>\n\n\n<div class=\"article__quote article__quote_v1\">\r\n    <div class=\"article__quote-decor\" aria-hidden=\"true\">\u201c<\/div>\r\n    <div class=\"article__quote-text\">\r\n\t\t\u201cWith the Accelerator, we were able to skip a lot of the learning phase regarding Slack Bots. We also had greater confidence in delivering the solution, as we knew we were building on top of a solid, best-practice foundation.\u201d    <\/div>\r\n\t        <div class=\"article__quote-author\">\r\n\t\t\t\t\t\t                <span class=\"article__quote-author-name\">\r\n\t\t\t\t\tCarson Turner\t\t\t\t<\/span>\r\n\t\t\t\t\t\t                <span class=\"article__quote-author-position\">\r\n\t\t\t\t\tBusiness Systems Analyst at Tango Card\t\t\t\t<\/span>\r\n\t\t\t        <\/div>\r\n\t<\/div>\n\n\n<p class=\"wp-block-paragraph\">Moreover, the Accelerator came with a guide on how they could customize the Approval Bot to meet their specific needs, leading them to deliver the following solution:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. Once a vendor bill comes in, Approval Bot messages the designated approver in <a href=\"https:\/\/www.workato.com\/integrations\/slack?ref=connector-tango-card\">Slack<\/a>. The message includes key information from the invoice as well as a few buttons to choose from: Approve, Reject, or Contact (which Cole and Turner added).&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/approval-bot-1.png\"><img decoding=\"async\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/approval-bot-1.png\" alt=\"\" class=\"wp-image-35545\"\/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">2. If the approver clicked on Contact, Approval Bot would create a new Slack channel between the approver and requestor; there, the approver and requestor could chat about any of their questions or concerns.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/approval-bot-2.png\"><img decoding=\"async\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/approval-bot-2.png\" alt=\"\" class=\"wp-image-35551\"\/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">3. Once the bill gets approved, Approval Bot marks the bill record in the ERP system (<a href=\"https:\/\/www.workato.com\/integrations\/netsuite?ref=connector-tango-card\">NetSuite<\/a>) as approved. The bot also records the transcript of the conversation in a CSV file, uploads the file to <a href=\"https:\/\/www.workato.com\/integrations\/box?ref=connector-tango-card\">Box<\/a> and to the associated bill record in their ERP system, and archives the Slack channel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Significant time savings, a more seamless experience, and greater auditability<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Carson went on to share that it was his first time working with Slack Bots; and while there was still a learning curve in using them, the Accelerator proved incredibly valuable: He estimated that it saved him 4 days compared to his alternative learning options. In addition, since their team didn\u2019t have to worry about building the foundational functions of Approval Bot, they saved roughly two weeks on implementing the solution.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/approval-bot-3.png\"><img decoding=\"async\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/approval-bot-3.png\" alt=\"\" class=\"wp-image-35556\"\/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Tango Card\u2019s Business Technology team weren\u2019t the only beneficiaries.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Approval Bot in place, requestors and approvers could stay in the platform they\u2019re already working in\u2014Slack. This has provided time savings for both groups, and it\u2019s made their approvals experience much easier. Also, by instantly recording and uploading the transcripts of conversations into Box and NetSuite, auditing vendor bills has become a much simpler task for the finance team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While the BT team at Tango Card now has an effective solution in place, they\u2019re by no means satisfied. They can already see themselves using the bot for other approvals processes; they\u2019re also beginning to explore <a href=\"https:\/\/www.workato.com\/use_cases?content_type=pre_packaged_solution\">additional Accelerators<\/a> to see what other pre-built solutions they can leverage and build on top of.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Given the team\u2019s success in implementing Approval Bot, we have full confidence in their ability to transform other processes with our Accelerators.<\/p>\n\n\n\r\n    <div class=\"article__cta\">\r\n\t\t            <div class=\"article__cta-no\">\r\n\t\t\t\t                    <a href=\"https:\/\/www.workato.com\/request_demo?ref=connector-tango-card\">Learn more about our Accelerators and identify those that can benefit your team the most by connecting with one of our automation experts.<\/a>\r\n\t\t\t\t            <\/div>\r\n\t\t    <\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>Every time a vendor bill came in, someone in accounts payable would have to exchange emails with the colleague who owned the vendor relationship, where they\u2019d ask about the accuracy of the invoice amount, whether someone else needed to review the invoice, etc. This process proved to be time consuming for all parties; but more [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":12363,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34,32],"tags":[],"class_list":["post-2142","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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