{"id":2078,"date":"2022-03-31T22:14:57","date_gmt":"2022-04-01T02:14:57","guid":{"rendered":"https:\/\/blog2wrkdev.wpenginepowered.com\/order-to-cash-best-practices\/"},"modified":"2026-09-30T08:13:25","modified_gmt":"2026-09-30T12:13:25","slug":"order-to-cash-best-practices","status":"publish","type":"post","link":"https:\/\/blog2workato.wpengine.com\/order-to-cash-best-practices\/","title":{"rendered":"3 best practices to uplevel your order-to-cash process"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Order to cash (O2C) is the most important financial process for any business. After all, it&#8217;s what turns an order into revenue.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s also your opportunity to make a good first impression on your customers, as it allows them to receive the goods and services they purchased quickly and effortlessly.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Despite its ability to grow your business and provide a positive customer experience, many businesses&#8217; O2C are still at a low level of maturity and depend on manual processes. If yours falls into this bucket, or even if your process is more developed, there are a few best practices that can help you get to the next level.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can read on to learn about 3 of them.<\/p>\n\n\n\r\n    <div class=\"article__cta\">\r\n\t\t            <div class=\"article__cta-right\">\r\n                <img decoding=\"async\" class=\"article__cta-right_image\" src=\"https:\/\/blog2workato.wpengine.com\/wp-content\/uploads\/2026\/09\/AD_4nXcOwkKcrrTEe2h5Uh3Y0JgSO9grPIl3dfscv-VpSgbFyy4CugiH6fzvyiSO7dQTgpn3guRD2nErQYcNLFWUo7PqdmzFb56nDOKN69K2O8mlrcSC8Ahc5Zeg-E3ZQP1OLyqNFgmOPAkeycsFHeprG52GEgFrBoBrMojE7-150x150.png\"\r\n                     alt=\"\">\r\n                <div class=\"article__cta-right_content\">\r\n                    <h4>How mature is your O2C process?<\/h4>\r\n                    <p>Our O2C maturity model can help you determine where you stand and what you can do to move up to the next level.<\/p>\r\n                <\/div>\r\n\t\t\t\t                    <a class=\"article__cta-right_btn\"\r\n                       href=\"https:\/\/discover.workato.com\/order-to-cash-maturity-whitepaper\/p\/1?ref=connector-o2c-best-practices\">Let&#8217;s find out<\/a>\r\n\t\t\t\t            <\/div>\r\n\t\t    <\/div>\r\n\n\n\n<h2 class=\"wp-block-heading\">1. <strong>Review your existing process and look for inefficiencies<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before you figure out where you need to be, you need to know what your O2C process looks like from end-to-end.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You&#8217;ll need to assess a few things:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>What platforms does your O2C touch?&nbsp;<\/li><li>Which aspects of the process are done manually?&nbsp;<\/li><li>Which (if any) steps are automated?<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you have manual touchpoints in your O2C, you&#8217;ll want to get the perspective of the person or teams performing those tasks.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, let&#8217;s say your sales reps have to manually invoice customers. Asking sales reps how this process works will give you a clear idea of where the inefficiencies are. Does it require a lot of manual data entry? Are there points where data can become misaligned? What happens when clients fail to pay on time?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Based on the responses, you can better determine where and what to automate, which will help you build out your O2C maturity roadmap.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Study how similar companies run their O2C processes\u00a0<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">One of the best ways to identify improvements is to look at the rest of the market.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What does the process look like among your competitors? Your peers? How does this manifest in their customer experience?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Identify a few companies where you notice a lot of growth. Chances are if they can scale that rapidly, they have an <a href=\"https:\/\/www.workato.com\/the-connector\/order-to-cash-process\/\">O2C process<\/a> that supports that level of growth. Do some digging to find out what they&#8217;re doing, and think about how you can apply those lessons to your own O2C.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. <strong>Assess how you can move along our O2C maturity model\u00a0<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Now that you have a vision for where you are and where you need to be, you need to create a roadmap to move up the O2C maturity model\u2014which you can think of as a series of levels, each containing certain automation capabilities.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/s9ARy7nuQAelhEm6wz8NC77jMQ0xp1OIFEvvCByyDCP1soJzedVrtYLoEJwZOlNqQyBxFL9axoF76CWjx6_NqVNV03p_kyHG8p994RuFZSx6apy12XleeWo24NtjAr_h38mYDmMK\" alt=\"A visual that breaks down each level within the O2C maturity model\" width=\"673\" height=\"360\"\/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">For example, if your O2C process is at a low level of maturity and dependent on manual data entry (level 0), you&#8217;ll need to focus on eliminating those manual touchpoints first and foremost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An entirely manual O2C is only appropriate in a few specific cases, such as early stage small businesses with low order volumes. However, the vast majority of companies can&#8217;t sustain themselves\u2013\u2013much less grow\u2013\u2013at this level.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Every milestone on your O2C maturity roadmap should focus on shifting toward not just a high-performing O2C process, but to a predictive and proactive model that\u2019ll easily scale with growth (level 3).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s also worth noting that the steps to uplevel your process can look different at a higher level of O2C maturity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s say you have automations in place to take care of the data entry problem, but your sales team spends a significant amount of time chasing down late payments. This will be the next area to address on your automation roadmap.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Automating payment reminder emails allow customers to receive clear and timely communication, all but ensuring they make their payments soon after receiving them; all the while, your sales staff is freed up to handle more productive tasks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Benefits of improving your order to cash process<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">So what can you expect from performing these best practices? Here are just a few benefits you\u2019ll likely see.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Better customer experience:<\/strong> When transactions are frictionless, your customers can receive your product sooner and see value from it faster.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Greater scalability:<\/strong> Building a more intelligent and connected O2C allows for greater flexibility and adaptability as your organization grows and as the business landscape evolves.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>More time savings: <\/strong>By automating out those repetitive but necessary tasks, your team can spend more time on more productive projects.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Exceptional accuracy:<\/strong> When you&#8217;ve connected all your finance and sales platforms and implemented <a href=\"https:\/\/www.workato.com\/the-connector\/data-synchronization\/\">data syncs<\/a> that keep your data aligned, errors are drastically reduced, leading to improved reporting and revenue recognition.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Elevated visibility:<\/strong> Manual O2C processes can often create black boxes around data. Connecting your enterprise apps and automating your O2C can make data more visible and accessible to those who need it.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Enhanced reporting:<\/strong> Improved data hygiene results in easier, more accurate reporting.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Improved cash flow:<\/strong> Recording and recognizing cash becomes faster and easier than ever.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Transform your O2C process with Workato&nbsp;<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To get to the next level of O2C maturity, you need an automation solution capable of connecting all of your enterprise apps and on-prem systems in a way that&#8217;s intuitive and scalable. That&#8217;s where Workato comes in.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Workato, the leader in enterprise automation, offers a low-code UX and enterprise-grade governance and security features to help you integrate and automate successfully at scale.<\/p>\n\n\n\r\n    <div class=\"article__cta\">\r\n\t\t            <div class=\"article__cta-no\">\r\n\t\t\t\t                    <a href=\"https:\/\/www.workato.com\/request_demo?ref=connector-o2c-best-practices\">If you&#8217;d like to learn how to harness the power of Workato for your O2C process, you can schedule a demo with one of our automation experts.<\/a>\r\n\t\t\t\t            <\/div>\r\n\t\t    <\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>Order to cash (O2C) is the most important financial process for any business. After all, it&#8217;s what turns an order into revenue.\u00a0 It&#8217;s also your opportunity to make a good first impression on your customers, as it allows them to receive the goods and services they purchased quickly and effortlessly.&nbsp; Despite its ability to grow [&hellip;]<\/p>\n","protected":false},"author":84,"featured_media":12329,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[32],"tags":[],"class_list":["post-2078","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>3 best practices to uplevel your order-to-cash process - Workato<\/title>\n<meta name=\"description\" content=\"We&#039;ll also cover key benefits of improving your O2C process\u2014from providing a better customer experience to enhancing your reporting capabilities.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog2workato.wpengine.com\/order-to-cash-best-practices\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 best practices to uplevel your order-to-cash process - 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