{"id":1634,"date":"2020-11-30T15:17:08","date_gmt":"2020-11-30T20:17:08","guid":{"rendered":"https:\/\/blog2wrkdev.wpenginepowered.com\/best-it-apps\/"},"modified":"2026-09-18T14:24:10","modified_gmt":"2026-09-18T18:24:10","slug":"best-it-apps","status":"publish","type":"post","link":"https:\/\/www.workato.com\/the-connector\/best-it-apps\/","title":{"rendered":"3 Best IT Apps for Faster Incident Management"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">According to Pew Research, the vast majority (81%) of adults in the U.S. own a smartphone.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With <a href=\"https:\/\/www.pewresearch.org\/internet\/fact-sheet\/mobile\/\" type=\"link\" id=\"https:\/\/www.pewresearch.org\/internet\/fact-sheet\/mobile\/\" target=\"_blank\" rel=\"noreferrer noopener\">the figure<\/a> already at a staggeringly high level\u2014and only growing\u2014, there\u2019s little question that millions of working professionals work on their phone in some capacity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Professionals in IT are no exception. The software that employees in IT rely on have released mobile apps that offer the very features and functionalities used in their desktop versions\u2014making it convenient and productive for employees in IT to work from their phone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before you and your team start reviewing various IT apps, we thought we\u2019d give you a head start by sharing 3 that are worth exploring!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Related: <a href=\"https:\/\/www.workato.com\/the-connector\/helpdesk-automation\/\" target=\"_blank\" rel=\"noreferrer noopener\">The ultimate guide to helpdesk automation<\/a><\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/Workato-15.png\"><img decoding=\"async\" src=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/Workato-15.png\" alt=\"\" class=\"wp-image-43390\"\/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. PagerDuty<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em><\/em><\/strong><\/p>\n\n\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/Screen-Shot-2020-12-09-at-2.54.44-PM.png\" alt=\"A screenshot of the PagerDuty app.\" class=\"wp-image-12585\" style=\"width:175px;height:353px\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">The digital operations management platform offers an app that can help you manage any part of your incident management process. For example, using the <a href=\"https:\/\/www.workato.com\/integrations\/pagerduty\" type=\"link\" id=\"https:\/\/www.workato.com\/integrations\/pagerduty\" target=\"_blank\" rel=\"noreferrer noopener\">PagerDuty<\/a> app, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Receive alerts when a new incident comes in<\/li>\n\n\n\n<li>Review any incident and respond to it directly (e.g. changing its status)<\/li>\n\n\n\n<li>Create new incidents and assign them to the appropriate agents<\/li>\n\n\n\n<li>Take custom actions that can help you troubleshoot more complex incident issues, like running diagnostics\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Related: <\/em><a href=\"https:\/\/www.workato.com\/the-connector\/automated-incident-management\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>How automated incident management can help your team resolve issues quickly<\/em><\/a><em>&nbsp;<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. New Relic<\/strong><\/h2>\n\n\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/Screen-Shot-2020-12-09-at-2.55.20-PM.png\" alt=\"Screenshot of the New Relic app\" class=\"wp-image-12586\" style=\"width:175px;height:393px\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">The cloud-based observability platform\u2019s app allows you to keep tabs on the performance of your organization\u2019s systems and analyze the data you care about most. More specifically, you can use the <a href=\"https:\/\/www.workato.com\/integrations\/new_relic\" type=\"link\" id=\"https:\/\/www.workato.com\/integrations\/new_relic\" target=\"_blank\" rel=\"noreferrer noopener\">New Relic<\/a> app to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn about any app issues in real-time using push notifications<\/li>\n\n\n\n<li>Select the apps you want to keep a close eye on and focus your analysis on those\u00a0<\/li>\n\n\n\n<li>Discover the nature of any app issue by analyzing detailed charts and graphs<\/li>\n\n\n\n<li>Explore and analyze the dashboards you\u2019ve built so that you can keep up-to-speed on the latest data<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Slack<\/strong><\/h2>\n\n\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/k-wakhV6s8c6ILTZnZqH0MwwVcZyt5j8czYber3OQiYV0Ncu-Id0KDNdNzGMTfL7POtnR_6l-Tyq057Xl2tae_AtbaVUF40H4lLBDtuH7Dl1skUgguqC2escj86V9m8LZc8nCRPR.png\" alt=\"A screenshot of the Slack app \" style=\"width:175px;height:293px\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Though not specifically catered for IT, the business communication platform\u2019s app allows you and your colleagues in the department to collaborate effectively and address any task with ease. Here are some of the things that the <a href=\"https:\/\/www.workato.com\/integrations\/slack\" type=\"link\" id=\"https:\/\/www.workato.com\/integrations\/slack\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a> app lets you do:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Participate in channels that cater to specific projects or groups<\/li>\n\n\n\n<li>Message or call any colleague who\u2019s on the platform<\/li>\n\n\n\n<li>Change your status so that colleagues know when you\u2019re away and for how long<\/li>\n\n\n\n<li>Edit your notification settings so that you can control what gets your attention\u2014and what doesn\u2019t<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/Workato-14.png\"><img decoding=\"async\" src=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/Workato-14.png\" alt=\"\" class=\"wp-image-43389\"\/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Get More From These Apps by Building Workflow Automations&nbsp;<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As valuable as an IT application can be on its own, the impact it delivers to you and your team should multiply as you connect your applications, use enterprise chat bots, and build end-to-end workflow automations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, you can design an <a href=\"https:\/\/www.workato.com\/the-connector\/it-automation-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">IT automation<\/a> that allows employees to request access to apps within a platform like Slack\u2014prompting the appropriate approvers to then review and accept (or decline) any request within the same chat platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Learn how Workato, the leading enterprise automation platform, can help you build workflow automations like this and make use of enterprise chat bots (via <a href=\"https:\/\/www.workato.com\/workbot-slack\/?utm_source=blog&amp;utm_medium=it-apps\" target=\"_blank\" rel=\"noreferrer noopener\">Workbot<\/a>) by scheduling a demo with one of our automation experts!<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/app.workato.com\/users\/request_demo?utm_source=blog&amp;utm_medium=it-apps\" target=\"_blank\" rel=\"noreferrer noopener\">Schedule Demo<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>According to Pew Research, the vast majority (81%) of adults in the U.S. own a smartphone.\u00a0 With the figure already at a staggeringly high level\u2014and only growing\u2014, there\u2019s little question that millions of working professionals work on their phone in some capacity. Professionals in IT are no exception. The software that employees in IT rely [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":1635,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[31],"tags":[],"class_list":["post-1634","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automation-integration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>3 Best IT Apps for Faster Incident Management - Workato<\/title>\n<meta name=\"description\" content=\"Explore 3 IT apps that help teams detect and manage incidents, monitor performance, and collaborate more efficiently from anywhere.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.workato.com\/the-connector\/best-it-apps\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 Best IT Apps for Faster Incident Management - Workato\" \/>\n<meta property=\"og:description\" content=\"Explore 3 IT apps that help teams detect and manage incidents, monitor performance, and collaborate more efficiently from anywhere.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.workato.com\/the-connector\/best-it-apps\/\" \/>\n<meta property=\"og:site_name\" content=\"Workato\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-30T20:17:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-18T18:24:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/IT-apps.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"875\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Jon Gitlin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jon Gitlin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/best-it-apps\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/best-it-apps\\\/\"},\"author\":{\"name\":\"Jon Gitlin\",\"@id\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/#\\\/schema\\\/person\\\/3f3da64b9a8d4e29689a77d18992c857\"},\"headline\":\"3 Best IT Apps for Faster Incident Management\",\"datePublished\":\"2020-11-30T20:17:08+00:00\",\"dateModified\":\"2026-09-18T18:24:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/best-it-apps\\\/\"},\"wordCount\":529,\"image\":{\"@id\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/best-it-apps\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/IT-apps.png\",\"articleSection\":[\"Automation &amp; 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