{"id":1090,"date":"2026-05-07T23:00:02","date_gmt":"2026-05-08T03:00:02","guid":{"rendered":"https:\/\/blog2wrkdev.wpenginepowered.com\/automate-servicenow-approvals-slack\/"},"modified":"2026-09-29T06:40:53","modified_gmt":"2026-09-29T10:40:53","slug":"automate-servicenow-approvals-slack","status":"publish","type":"post","link":"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/","title":{"rendered":"ServiceNow and Slack: Automate Service Request Approvals"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">One of the IT team\u2019s most crucial roles is providing access to apps and programs (also known as provisioning) and supplying the correct hardware to employees. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whenever a new employee is hired, for example, IT staff must give them the correct level of access to the right systems, such as their company email address or their Salesforce credentials.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To ease the workload, many IT teams use help desk apps like <a href=\"https:\/\/www.workato.com\/integrations\/service_now?utm_source=blog\">ServiceNow<\/a>. However, it\u2019s tedious for managers and employees to log into ServiceNow every time they need to submit a Service Request since their daily work is done in other applications. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For this reason, many enterprise companies are beginning to automate the service request and approval process using Workato and <a href=\"https:\/\/www.workato.com\/integrations\/slack?utm_source=blog\">Slack<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With <a href=\"https:\/\/www.workato.com\/?utm_source=blog\">Workato<\/a>, you can automate your Service Request workflow and get work done inside of ServiceNow straight from Slack. We call our integrations and automations <i>recipes&nbsp;<\/i>because they\u2019re plain-English sets of instructions for getting work done between apps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Related: <a href=\"https:\/\/blog2workato.wpengine.com\/servicenow-integrations-for-it\/\">The 5 most valuable ServiceNow integrations for IT<\/a><\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>ServiceNow Integration: Submitting ServiceNow Service Requests from Slack<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Employees and managers need to submit requests to the IT Help Desk on a regular basis. This process normally entails leaving Slack or your primary app\u00a0and logging into ServiceNow to submit the request. Instead of wasting time app-hopping, you can submit Service Requests straight from <a href=\"https:\/\/slack.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a>.<\/p>\n\n\n<p>[bctt tweet=&#8221;You can automate your service request workflow and get work done inside of @servicenow straight from @SlackHQ! &#8221; username=&#8221;Workato&#8221;]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Workato\u2019s Workbot for Slack enables some amazing automated workflows that no other bot can perform. For example, you can create an automated workflow that allows employees to initiate service requests from Slack using a <a href=\"https:\/\/www.workato.com\/recipes\/632215-1-servicenow-create-request-find-form?utm_source=blog\">simple command<\/a>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The employee can use Slack drop-down menus to select the item or app they need access to, along with the level of access they need if they\u2019re requesting permissions. When they submit the request from Slack, Workbot will <a href=\"https:\/\/www.workato.com\/recipes\/632217-3-servicenow-create-request-submit-form-with-requestor-details?utm_source=blog\">create the request<\/a> in ServiceNow.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/ezgif.com-gif-maker.gif\" alt=\"ServiceNow integration can streamline service requests.\" class=\"wp-image-6065\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.workato.com\/recipes\/632217-3-servicenow-create-request-submit-form-with-requestor-details?utm_source=blog\">Get started with this recipe &gt;<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From there, if the IT team lives mostly in ServiceNow, they can simply approve or deny requests inside of ServiceNow. However, if you want to take the automation a step further, the IT team can use Slack to approve or reject requests.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Approve Service Requests from Slack<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/blogpost_servicenow.png\" alt=\"ServiceNow integration can streamline service requests.\" class=\"wp-image-6070\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">If you choose to continue the automation, the approver or channel of approvers can receive a Slack notification for each request with a button to \u2018approve\u2019 or \u2018reject.\u2019 When they click on a button, it will carry out that action in ServiceNow.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/blogpost_approved.png\" alt=\"ServiceNow integration can streamline service requests.\" class=\"wp-image-6069\"\/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Once they click &#8216;approve&#8217; or &#8216;reject,&#8217; Workbot will carry out the action inside of ServiceNow and update inside of Slack, so it&#8217;s clear which action was taken.<\/p>\n\n\n\r\n    <div class=\"article__cta\">\r\n\t\t            <div class=\"article__cta-no\">\r\n\t\t\t\t                    <a href=\"https:\/\/www.workato.com\/request_demo?ref=the-connector-servicenow-slack-approvals\">Schedule a demo with one of our automation experts to learn how you can leverage Workato.<\/a>\r\n\t\t\t\t            <\/div>\r\n\t\t    <\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>One of the IT team\u2019s most crucial roles is providing access to apps and programs (also known as provisioning) and supplying the correct hardware to employees. Whenever a new employee is hired, for example, IT staff must give them the correct level of access to the right systems, such as their company email address or [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[31,32],"tags":[],"class_list":["post-1090","post","type-post","status-publish","format-standard","hentry","category-automation-integration","category-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ServiceNow and Slack: Automate Service Request Approvals<\/title>\n<meta name=\"description\" content=\"Automate ServiceNow service requests and approvals from Slack to reduce app switching, speed workflows, and improve IT efficiency.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow and Slack: Automate Service Request Approvals\" \/>\n<meta property=\"og:description\" content=\"Automate ServiceNow service requests and approvals from Slack to reduce app switching, speed workflows, and improve IT efficiency.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/\" \/>\n<meta property=\"og:site_name\" content=\"Workato\" \/>\n<meta property=\"article:published_time\" content=\"2026-05-08T03:00:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-29T10:40:53+00:00\" \/>\n<meta name=\"author\" content=\"Huilin Yang\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Huilin Yang\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/automate-servicenow-approvals-slack\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/automate-servicenow-approvals-slack\\\/\"},\"author\":{\"name\":\"Huilin Yang\",\"@id\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/#\\\/schema\\\/person\\\/e3fe26ae1d3a174142afe7505691ec2d\"},\"headline\":\"ServiceNow and Slack: Automate Service Request Approvals\",\"datePublished\":\"2026-05-08T03:00:02+00:00\",\"dateModified\":\"2026-09-29T10:40:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/automate-servicenow-approvals-slack\\\/\"},\"wordCount\":457,\"image\":{\"@id\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/automate-servicenow-approvals-slack\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/ezgif.com-gif-maker.gif\",\"articleSection\":[\"Automation &amp; Integration\",\"Solutions\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/automate-servicenow-approvals-slack\\\/\",\"url\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/automate-servicenow-approvals-slack\\\/\",\"name\":\"ServiceNow and Slack: Automate Service Request Approvals\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/automate-servicenow-approvals-slack\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/automate-servicenow-approvals-slack\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/ezgif.com-gif-maker.gif\",\"datePublished\":\"2026-05-08T03:00:02+00:00\",\"dateModified\":\"2026-09-29T10:40:53+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/#\\\/schema\\\/person\\\/e3fe26ae1d3a174142afe7505691ec2d\"},\"description\":\"Automate ServiceNow service requests and approvals from Slack to reduce app switching, speed workflows, and improve IT efficiency.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/automate-servicenow-approvals-slack\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog2workato.wpengine.com\\\/automate-servicenow-approvals-slack\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/automate-servicenow-approvals-slack\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/ezgif.com-gif-maker.gif\",\"contentUrl\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/ezgif.com-gif-maker.gif\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/automate-servicenow-approvals-slack\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ServiceNow and Slack: Automate Service Request Approvals\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/#website\",\"url\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/\",\"name\":\"Workato\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.workato.com\\\/the-connector\\\/#\\\/schema\\\/person\\\/e3fe26ae1d3a174142afe7505691ec2d\",\"name\":\"Huilin Yang\",\"url\":\"https:\\\/\\\/blog2workato.wpengine.com\\\/author\\\/huilin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ServiceNow and Slack: Automate Service Request Approvals","description":"Automate ServiceNow service requests and approvals from Slack to reduce app switching, speed workflows, and improve IT efficiency.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/","og_locale":"en_US","og_type":"article","og_title":"ServiceNow and Slack: Automate Service Request Approvals","og_description":"Automate ServiceNow service requests and approvals from Slack to reduce app switching, speed workflows, and improve IT efficiency.","og_url":"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/","og_site_name":"Workato","article_published_time":"2026-05-08T03:00:02+00:00","article_modified_time":"2026-09-29T10:40:53+00:00","author":"Huilin Yang","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Huilin Yang","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/#article","isPartOf":{"@id":"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/"},"author":{"name":"Huilin Yang","@id":"https:\/\/www.workato.com\/the-connector\/#\/schema\/person\/e3fe26ae1d3a174142afe7505691ec2d"},"headline":"ServiceNow and Slack: Automate Service Request Approvals","datePublished":"2026-05-08T03:00:02+00:00","dateModified":"2026-09-29T10:40:53+00:00","mainEntityOfPage":{"@id":"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/"},"wordCount":457,"image":{"@id":"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/#primaryimage"},"thumbnailUrl":"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/ezgif.com-gif-maker.gif","articleSection":["Automation &amp; Integration","Solutions"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/","url":"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/","name":"ServiceNow and Slack: Automate Service Request Approvals","isPartOf":{"@id":"https:\/\/www.workato.com\/the-connector\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/#primaryimage"},"image":{"@id":"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/#primaryimage"},"thumbnailUrl":"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/ezgif.com-gif-maker.gif","datePublished":"2026-05-08T03:00:02+00:00","dateModified":"2026-09-29T10:40:53+00:00","author":{"@id":"https:\/\/www.workato.com\/the-connector\/#\/schema\/person\/e3fe26ae1d3a174142afe7505691ec2d"},"description":"Automate ServiceNow service requests and approvals from Slack to reduce app switching, speed workflows, and improve IT efficiency.","breadcrumb":{"@id":"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/#primaryimage","url":"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/ezgif.com-gif-maker.gif","contentUrl":"https:\/\/www.workato.com\/the-connector\/wp-content\/uploads\/2026\/09\/ezgif.com-gif-maker.gif"},{"@type":"BreadcrumbList","@id":"https:\/\/blog2workato.wpengine.com\/automate-servicenow-approvals-slack\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog2workato.wpengine.com\/"},{"@type":"ListItem","position":2,"name":"ServiceNow and Slack: Automate Service Request Approvals"}]},{"@type":"WebSite","@id":"https:\/\/www.workato.com\/the-connector\/#website","url":"https:\/\/www.workato.com\/the-connector\/","name":"Workato","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.workato.com\/the-connector\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.workato.com\/the-connector\/#\/schema\/person\/e3fe26ae1d3a174142afe7505691ec2d","name":"Huilin Yang","url":"https:\/\/blog2workato.wpengine.com\/author\/huilin\/"}]}},"_links":{"self":[{"href":"https:\/\/blog2workato.wpengine.com\/wp-json\/wp\/v2\/posts\/1090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog2workato.wpengine.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog2workato.wpengine.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog2workato.wpengine.com\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/blog2workato.wpengine.com\/wp-json\/wp\/v2\/comments?post=1090"}],"version-history":[{"count":3,"href":"https:\/\/blog2workato.wpengine.com\/wp-json\/wp\/v2\/posts\/1090\/revisions"}],"predecessor-version":[{"id":6317,"href":"https:\/\/blog2workato.wpengine.com\/wp-json\/wp\/v2\/posts\/1090\/revisions\/6317"}],"wp:attachment":[{"href":"https:\/\/blog2workato.wpengine.com\/wp-json\/wp\/v2\/media?parent=1090"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog2workato.wpengine.com\/wp-json\/wp\/v2\/categories?post=1090"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog2workato.wpengine.com\/wp-json\/wp\/v2\/tags?post=1090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}