How Trackstar uses Workato’s Embedded Platform to improve their client and employee experience

Trakstar—an organization that offers SaaS platforms to support HR teams’ talent and management initiatives—often works with clients that lack in-house IT teams or technical experts.

This meant that when Trakstar needed to find a way to integrate their platforms with their clients’ human resources information systems, they needed to think through the right solution carefully.

The approach of allocating engineering resources toward building integrations was off the table, as Chris McClave, CTO at Trakstar, explained:

“I don’t want to spend some of the capacity of my core team, that could be spent improving the user experience for our applications, on solving the integration problem.”

This led McClave and his team to look for a solution outside of the organization. 

You can read on to learn why they chose Workato’s Embedded Platform to solve this challenge, as well as how the platform has performed since they’ve implemented it.

Catch everything Mcclave shared by watching his session “Creating a Scalable Embedded Integration Strategy from the Ground Up” from Automate, the #1 conference on automation.

Workato’s Embedded Platform meets all of Trakstar’s requirements

During the session, McClave noted that his team needed a solution that can scale from a process perspective and with minimal technical resources involved. He also wanted the solution to deliver a fast time-to-value so that clients could get their needs met quickly. 

In Workato’s Embedded Platform, he found a solution that does all of this and more, as it offers: 

  • A library of pre-built connectors 

McClave explained why this library is so crucial to safeguarding his team’s time and effort:

“If it (an app) is already existing as a connector, that’s not code that I have to develop or have to hire to have developed to interact with the systems that are core to our landscape.”

  • The right cultural fit, both with Workato and with Dispatch Integration, a Workato partner that helps Trakstar use the platform

McClave and his team found partners that were willing to roll up their sleeves and work hand-in-hand with them throughout their integration and automation-building journey. 

  • A platform that can be leveraged in a number of ways

The OEM model allows for flexibility, where organizations can either allow clients to build the integrations and automations themselves, or—when clients may not be best suited to do so, as is the case for Trakstar—the organization can implement them on the client’s behalf.

Related: The benefits of using an embedded iPaaS

Improved client and employee experiences and more revenue for the business 

Since implementing the Embedded Platform, Trakstar has been able to bring multiple integrations to market, develop the right set of automations, and take numerous clients’ integrations and automations live. 

This has already led to improved customer experiences, higher employee morale, and more business for Trakstar. And it’s allowed McClave and his team to show management that their approach to picking—and then collaborating with—partners is working.

McClave goes on to point out that improved user experiences and greater revenue aren’t mutually exclusive with the Embedded Platform.

“Which one is more important (with Workato’s Embedded Platform): the user experience or revenue? Well, (using the platform) we’re winning on both angles.”

Wondering what else McClave shared? You can catch the full session to find out!