Calculated Columns for Insights

Insights now enables customers to track KPIs and quantify the value of their automations with Calculated Columns:

• Calculate automation ROI, total cost of ownership, and department-specific pricing based on unit costs.
• Measure elapsed time between events to track Mean-Time-to-Resolution (MTTR) and ensure teams meet SLAs.
• Convert transaction dates into financial quarters or create department-specific views from existing datasets.

Learn more in our Insights documentation.