Changelog

The Zendesk – Knowledge Base MCP Server enables you to manage support documentation directly within your Workato workspace.

• Zendesk – Knowledge Base MCP Server: Find, read, create drafts, and update knowledge base articles — explore content, capture new solutions, and keep documentation up to date.

How to access: In your Workato Workspace, navigate to AI Hub → MCP Servers → Create MCP Server, then type "Zendesk - Knowledge Base" to get started.

See all Pre-Built MCP Servers.

Builders have full visibility and control over which LLM model powers their Genies in Agent Studio, with support for versioned models across Anthropic and OpenAI.

• Model selection — Choose specific versioned models across Anthropic (Sonnet 4.x) and OpenAI (GPT-5.x) directly in Agent Studio.
• Latest model access — Take advantage of the newest model releases as they become available from leading providers.
• Model audit logs — Track LLM model version changes and timestamps for each Genie, making it easier to correlate behavioral differences and troubleshoot.
• Auto-migration for deprecations — When LLM providers sunset older models, Genies automatically upgrade to a recommended replacement, preventing service disruption.

Upcoming auto-migration — April 14, 2026: Claude Sonnet 3.7 reaches end-of-life and all Genies still using it will automatically migrate to Sonnet 4.6. Rollback will not be available. Builders can upgrade early using the new model selection dropdown — testing in advance is recommended to ensure expected behavior.

Learn more about Model Lifecycle Management.

For this month's release, we're excited to deliver a powerful set of enhancements and new capabilities across our platform connectors, expanding functionality and streamlining workflows for key integrations. These updates span file management tools like SFTP and File Tools, workforce systems like Workday, project and CRM tools like Jira, Salesforce, and ZohoCRM, cloud services like AWS, and essential utilities like HTTP, XML Tools, and Google Calendar. Want to dive deeper? Learn more here!

Workato supports Google Secret Manager, completing coverage of all three major cloud secrets managers alongside AWS Secrets Manager and Azure Key Vault.

• Runtime credential resolution: Credentials are pulled from Google Secret Manager at runtime—no secrets stored in Workato.
• Service Account authentication: Revoke Workato access to secrets at any time for enhanced security control.
• Project-level enforcement: Admins can require connections to use a secrets manager, eliminating plaintext credentials as an option.
• On-prem agent support: OPA connections are fully covered with Google Secret Manager integration.

This release enables enterprises to maintain a single source of truth for credential management across GCP environments, with rotation handled natively in Google Cloud Platform. Security teams can enforce consistent secrets management policies without exceptions for Workato.

Learn more about Google Secret Manager.

Decision Models are now generally available across all Workato subscription plans. Define decision tables once and reuse them across multiple workflows — replacing scattered conditional logic with a centralized, auditable, and scalable approach to complex business rules.

• Build and manage decision tables using an industry-standard format for conditional logic.
• Reuse models across multiple recipes for consistent outcomes in use cases like lead scoring, dynamic pricing, risk checks, and order fulfillment.
• Audit and update business logic in one place without touching individual workflows.
• Available to all customers, including Embed, as a core building block of enterprise automation.

Learn more about Decision Models.

The folder_id parameter is becoming required on three Developer API and OEM API endpoints that create assets. This supports the deprecation of the "Home Asset" folder and enables cleaner root folder structure and improved workspace organization.

POST /connections – folder_id must be specified when creating a new connection.
POST /recipes – folder_id must be specified when creating a new recipe.
POST /recipes/:recipe_id/copy – folder_id must be specified when copying a recipe.
Requests made without folder_id after May 7, 2026 will return an error response. Note that error formats vary by endpoint (HTTP 200 with error body, HTTP 422, or HTTP 400).
What you need to do:
Create a new folder in your Workato workspace (or use an existing one) and retrieve its folder_id.

Update your API calls to include the folder_id parameter before May 7, 2026.
If you have questions, contact your Customer Success Manager or reach out to Support.

Learn more about the Developer API.