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Customize your Guru and Zendesk integration with the following
triggers and actions.
Triggers
When this happens…
Guru
- Collection Trust Score ChangeTriggers when the selected collection's trust score changes
- New Board Created Real-timeTriggers when a new Board is created
- New Card Archived Real-timeTriggers when a user archives a Card
- New Card Comment Real-timeTriggers when a user comments on a Card
- New Card Copied Real-timeTriggers when a user either copies the content within the Card or clicks on the "Card Copied content" button
- New Card Created Real-timeTriggers when a new Card is published
- New Card Favorited Real-timeTriggers when a user clicks the heart icon to add the card to "My Favorite Card" list
- New Card Link Copied Real-timeTriggers when a user clicks on the "Card Copy link" button
- New Card Unfavorited Real-timeTriggers when a user removes a Card from their "My Favorite Card" list
- New Card UnverifiedTriggers when a Card becomes unverified
- New Card Updated Real-timeTriggers when a user makes an edit to a Card
- New Card Verified Real-timeTriggers when a user verifies a Card
- New Card Viewed Real-timeTriggers when a user views a Card
- New Collection Created Real-timeTriggers when a new Collection is created
- New Group Created Real-timeTriggers when a new Group is published
- New Member Real-timeTriggers when a new member was invited to team
- New Tag Created Real-timeTriggers when a new Tag is created
- New User Added to Group Real-timeTriggers when a User is added to a Group
Any other trigger you can think up
Zendesk
- New organizationNew organization in Zendesk
- New ticketNew ticket in Zendesk
- New ticket Real-timeNew ticket in Zendesk
- New/updated records BatchTrigger processes batches of new or updated records
- New userNew user in Zendesk
- New/updated organizationNew/updated organization in Zendesk
- New/updated ticketNew/updated ticket in Zendesk
- New/updated ticket Real-timeNew/updated ticket in Zendesk
- New/updated userNew/updated user in Zendesk
Any other trigger you can think up
Actions
Do this…
Guru
- Add Tag to CardAdds an existing Tag to a Card.
- Add User to GroupAdds a user to a Group.
- Archive CardArchives a Card.
- Create CardCreate a new Card
- Create GroupCreates a new Group
- Create TagCreate a Tag
- Create Tag CategoryCreate a Tag Category
- Get Board DetailsGet Board details
- Get Card DetailsGet Card details
- Get Collection DetailsGet Collection details
- Get Group DetailsGet Group details
- Get Tag DetailsGet Tag details
- Get Team StatsGet Team stats
- Get User DetailsFind User details
- Invite UserAdds a user to your Team
- List CollectionsList Collections
- List Group MembersList Users within a Group
- List Tag CategoriesList Tag Categories
- Remove User from GroupRemoves a User from a Group
- Remove UserRemoves a User from your Team
- Restore CardRestores a previously Archived Card
- Search for Archived CardSearch for a card that has been archived
- Search CardsSearch Cards
- Search GroupsSearch Groups
- Unverify CardUnverifies a Card
- Update CardUpdate a Card
- Verify CardVerifies a Card
Any other action you can think up
Zendesk
- Custom actionCustom action in Zendesk (Custom)
- Create organization membershipCreate organization membership in Zendesk
- Bulk update ticketsBulk update tickets in Zendesk
- Create/update records BatchUpsert records in Zendesk
- Solve ticketSolve ticket in Zendesk
- Create custom object recordCreate custom object record in Zendesk
- Create organizationCreate organization in Zendesk
- Create relationship recordCreate relationship record in Zendesk
- Create ticketCreate ticket in Zendesk
- Upload attachmentUpload attachment to Zendesk
- Create userCreate user in Zendesk
- Delete custom object record by IDDelete custom object record in Zendesk
- Delete relationship record by IDDelete relationship record in Zendesk
- Delete ticketDelete ticket in Zendesk
- Get custom object record by IDGet custom object record in Zendesk
- Get organization details by IDGet organization details in Zendesk
- Get organizations by external IDs BatchGet organizations in Zendesk
- Get relationship record(s) BatchGet relationship record(s) in Zendesk
- Get ticket details by IDGet ticket details in Zendesk
- Get comments for ticket BatchGet comments for a ticket in Zendesk
- Get list of tickets by external IDs BatchGet list of tickets by external IDs in Zendesk
- Get user details by IDGet user details in Zendesk
- Get list of custom object records by external IDs BatchGet custom object records in Zendesk
- List user identities BatchGet user identity details in Zendesk
- Get group by nameGet group by name group in Zendesk
- Search organization member BatchSearch for a organization member in Zendesk
- Search organizations BatchSearch for organizations in Zendesk
- Search tickets BatchSearch for tickets in Zendesk
- Search users BatchSearch for users in Zendesk
- Update custom object recordUpdate custom object record in Zendesk
- Update organizationUpdate organization in Zendesk
- Update ticketUpdate ticket in Zendesk
- Update userUpdate user in Zendesk
Any other action you can think up
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